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Brightscout

By Brightscout

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Brightscout Reviews & Provider Details

Brightscout Product Details
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Brightscout Media

Brightscout Demo - Rebrandly
Rebrandly
Brightscout Demo - New Relic
New Relic
Brightscout Demo - Kindo
Kindo
Brightscout Demo - BlinkOps
BlinkOps
Brightscout Demo - Seek
Seek
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Brightscout Reviews (11)

Reviews

Brightscout Reviews (11)

4.5
11 reviews

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CM
Senior Marketing Manager
Mid-Market (51-1000 emp.)
"A Professional & Cutting-Edge Marketing Partner"
What do you like best about Brightscout?

Brightscouts' team is very innovative and brings a lot of expertise to the table. I'm very happy with the rebrand and how they modernized and augmented our visual identity without transforming it into something that didn't feel like us. Our new website reflects this well and feels timeless. Their team is also very responsive despite being in multiple time zones. Our project manager, Eduardo, is well-versed in our business needs and is extremely organized and personable, which streamlines our working relationship and transforms the engagement into a partnership. Review collected by and hosted on G2.com.

What do you dislike about Brightscout?

Though Brightscout conducted comprehensive workshops and stakeholder interviews, I wish there would've been a little more due diligence around the setup and migration of our existing website to ensure complete feature and content continuity. In retrospect, I would have also liked to see a demo of the website's backend experience and infrastructure at the onset of our engagement. Review collected by and hosted on G2.com.

Michael O.
MO
Small-Business (50 or fewer emp.)
"Stellar Support of Web, Brand and Graphic Design"
What do you like best about Brightscout?

They are incredibly timely, collaborative and produce high quality design. Review collected by and hosted on G2.com.

What do you dislike about Brightscout?

Sometimes the team members are on different time zones Review collected by and hosted on G2.com.

Nadine G.
NG
Enterprise (> 1000 emp.)
"Professional, Efficient, and a Pleasure to Work With"
What do you like best about Brightscout?

The Brightscout Team made our website conversion so easy for us. They went above and beyond throughout the entire process and always provided an exceptional, professional service. Plus, they were friendly and extremely responsive. Review collected by and hosted on G2.com.

What do you dislike about Brightscout?

There was nothing we didn't like about the team and their service. Review collected by and hosted on G2.com.

Aaron R.
AR
Small-Business (50 or fewer emp.)
"Branding & Web Design Services for AI Sensor Company"
What do you like best about Brightscout?

Most impressive about our experience with Brightscout was the overall package. It is rare to find a website design and delivery partner who can execute incredible creative (including animation, illustration, image enhancement and UX), and awesome copywriting, and elegant development and keep the entire project on the rails all the way to the station, on budget. The team was responsive, helpful, and thorough, meeting expected delivery commitments despite several client-side delays and an aggressive delivery timeline. Project managers communicated with us almost daily. Review collected by and hosted on G2.com.

What do you dislike about Brightscout?

Some aspects of meeting the scope of the project were not initially met, mostly due to ambiguity around certain expectations. We worked through these issues and ultimately arrived at satisfactory outcomes, but at additional pressure on timeline and budget. Review collected by and hosted on G2.com.

JR
Small-Business (50 or fewer emp.)
"They have been great"
What do you like best about Brightscout?

They are always punctual and demonstrate strong coding skills. They have a clear understanding of what end users require, and they work hard to implement any changes we request during the sales process. Review collected by and hosted on G2.com.

What do you dislike about Brightscout?

We haven't encountered any issues so far; they have consistently delivered excellent work. Review collected by and hosted on G2.com.

Verified User in Events Services
PE
Mid-Market (51-1000 emp.)
"Working with BrightScout was a pleasure from project beginning to end!"
What do you like best about Brightscout?

They were very responsive and collaborative even during the interview phase when being considered for the project.

Once onboard and throughout ever stages, they were very much still the same. Always answering questions, addressing concerns and setting meeting to align and make sure that project was on track and moving smoothly. We got to know each individual member of the team and they all made sure to Review collected by and hosted on G2.com.

What do you dislike about Brightscout?

Not much to say about in the way on dislike with the team that we worked with. There were some hiccups and miscommunications along the way, like any project has but, they were responsive and quick to address any problems that we had. Review collected by and hosted on G2.com.

Verified User in Manufacturing
PM
Enterprise (> 1000 emp.)
"Expressing Precision Through Design"
What do you like best about Brightscout?

I appreciated Brightscout’s ability to balance strategic guidance with collaborative involvement. Their team brought fresh perspectives while keeping us engaged throughout the process, ensuring our feedback shaped the final outcome. They facilitated impactful workshops, collected input from stakeholders across the organization, and created space for valuable discussions that helped guide the direction. As an in-house brand design manager, I felt my role and insights were respected, and much of our team’s feedback was meaningfully integrated. Edu, our project manager, was particularly effective at maintaining open communication and keeping the project on track. Review collected by and hosted on G2.com.

What do you dislike about Brightscout?

While the outcome of the project was strong, there are areas where the process could have been improved:

• Requirements & Exploration – A more detailed requirements-gathering phase at the start would have been valuable. The visual territory workshops were engaging, but the “pick which style you like best” approach narrowed exploration too quickly. A broader, more divergent set of creative directions — including examples of what wouldn’t work — could have led to an even stronger outcome.

• Templates & Deliverables – Because this project built on existing systems, I would have liked to see more discovery around how our brand elements interact before diving into design execution. While the visuals were well-executed, the final deliverables leaned more toward style references and guidelines rather than fully usable templates, which created extra work for our team.

• Print & File Formats – All deliverables were initially provided in Figma, which worked well for digital assets but less so for print. After requesting them, InDesign templates were provided for brochures, stationery, and business cards — a critical inclusion I would have expected from the start.

• Scheduling – Some weekly meetings were pushed or canceled, which made us feel like we were being neglected or excluded from the process. Review collected by and hosted on G2.com.

Stephanie Y.
SY
Small-Business (50 or fewer emp.)
"A dedicated outsourced team giving a near-inhouse experience"
What do you like best about Brightscout?

The Brightscout team is extremely professional. Working with them truly felt like having our own team of (almost inhouse designers). They listen closely to our needs, ask all the right questions, and synthesize that information to best meet the mark. They always hit deadlines and don't mind going through several rounds of feedback as needed to make sure even our most exacting stakeholders are happy. Review collected by and hosted on G2.com.

What do you dislike about Brightscout?

Once in awhile we have to give the same feedback multiple times before they internalize it. Review collected by and hosted on G2.com.

Jeannie  C.
JC
Mid-Market (51-1000 emp.)
"Like adding a world-class creative team to your squad"
What do you like best about Brightscout?

They feel like a true extension of the team. BrightScout jumped into our world fast, brought smart ideas that aligned with our company DNA, and moved with us through all the pivots and late-night deadline moments. Their attitude is always positive, their design work is high-quality and thoughtful, and their ability to juggle a million priorities without missing a beat is rare. Bonus: they're just fun people to collaborate with. Review collected by and hosted on G2.com.

What do you dislike about Brightscout?

Nothing - they were and are the perfect partner. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
PI
Mid-Market (51-1000 emp.)
"Website development for company rebrand"
What do you like best about Brightscout?

I liked their clear line of communication. Constantly keeping me posted on project status. Review collected by and hosted on G2.com.

What do you dislike about Brightscout?

There isn't something that comes to mind right now. Review collected by and hosted on G2.com.

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