Calabrio ONE Pricing Overview

As a Calabrio system administrator for the past seven years I have worked with the product and many of it's features as the product evolved. Calabrio delivers on reliable performance, flexible options to support changing business needs and excellent support to implement innovative new features and maximize return on investment. Calabrio offers an immense knowledge base and easily accessible training materials for any level of user, from end user to system administrator. Calabrio was and remains a valuable solution for our quality management and voice recording needs. The product integrated easily with our existing phone system and contact center. Over the years my organization has relied on Calabrio, it's been smooth sailing. Our customer success manager helps ensure we get the support we need and takes the time to learn about our business needs and goals. Calabrio technical support responds to any issues we have, typically with changes or configuration questions, and they are willing to provide timely, hands-on support to ensure our needs are met. Review collected by and hosted on G2.com.

I can't think of anything I dislike about Calabrio. At one point, the cost for advanced analytics was prohibitive but Calabrio ONE (cloud) makes the price point much more palatable for stakeholders - the number of features Calabrio delivers and constantly improves is staggering when compared to other products in the voice recording and analytics arena. Review collected by and hosted on G2.com.

It works when set up and managed properly. Review collected by and hosted on G2.com.

I am a consultant who has worked with Calabrio on multiple occasions. While the product itself is solid, it is often implemented poorly, and the company’s support model creates significant challenges. Their pricing approach tends to nickel-and-dime customers, making it difficult to get the necessary assistance without paying top dollar for additional services.

It also feels as though they intentionally make self-education difficult in order to push customers into purchasing overpriced support. For example, I have been trying for months to gain access to Calabrio’s online learning resources, but access has repeatedly been denied unless additional fees are paid. In my opinion, no matter how good the product may be, it becomes irrelevant when the company’s support approach is this predatory. Review collected by and hosted on G2.com.