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Charter Spectrum Reviews & Provider Details

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Charter Spectrum Product Details

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GC

Verified User in Construction

Small-Business (50 or fewer emp.)

10/17/2023

"Spectrum Review"

2.5/5

What do you like best about Charter Spectrum?

In store help seemed to be very benefitial. Review collected by and hosted on G2.com.

What do you dislike about Charter Spectrum?

I wish it was communicated better what would be needed for a site visit. Review collected by and hosted on G2.com.

Recommendations to others considering Charter Spectrum:

Good service for internet but can be slow to get customer support. Review collected by and hosted on G2.com.

What problems is Charter Spectrum solving and how is that benefiting you?

They do provide fast wifi. I was able to move over ownership of the wifi without having a huge amount of dificulties when I needed to move. Review collected by and hosted on G2.com.

GE

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

9/12/2023

"Reliable Service"

5/5

What do you like best about Charter Spectrum?

What I like best about Spectrum is the promotional discounts they offer. Review collected by and hosted on G2.com.

What do you dislike about Charter Spectrum?

What I dislike about Spectrum is the dips in performance at peak hours. Review collected by and hosted on G2.com.

SW

Sheridan C. W.

Founder

Small-Business (50 or fewer emp.)

2/24/2023

"Spectrum makes things easy"

5/5

What do you like best about Charter Spectrum?

I like being able to merge everything together with spectrum and when it's time to pay bills I go to one place Review collected by and hosted on G2.com.

What do you dislike about Charter Spectrum?

The only thing I don't like is receiving random calls for an upgrade Review collected by and hosted on G2.com.

KR

Kimberly R.

Director of social media

Small-Business (50 or fewer emp.)

1/22/2023

"Spectrum"

4/5

What do you like best about Charter Spectrum?

Spectrum is easy to use, and there is a low learning curve on the products which integrate seamlessly into the other applications i use. Review collected by and hosted on G2.com.

What do you dislike about Charter Spectrum?

It's a bit challenging to directly contact costumer service and a slower response time. Review collected by and hosted on G2.com.

DH

Douglas H.

Senior Enterprise IT Administrator

Small-Business (50 or fewer emp.)

11/10/2022

"If there is any other viable option, use them before Spectrum. Consider hotspots over this service."

0/5

What do you like best about Charter Spectrum?

There's not one piece of this internet service thats useful. The fact that it is 2022 and we're still capped at crap upload speeds tells you everything you need to know. If there was any other provider in the area I would of switched on day 1. Review collected by and hosted on G2.com.

What do you dislike about Charter Spectrum?

Dislike the pricing for 250/10 at $74.99, verizon offers 940/940 at $40 a month. No contract. Stop bribing politicians to have a monopoly on the towns so we can have options. Review collected by and hosted on G2.com.

LW

Luke W.

Carrier Sales Rep

Small-Business (50 or fewer emp.)

7/26/2022

"Why I use Spectrum"

4/5

What do you like best about Charter Spectrum?

Since I've moved into my first home back in 2021, I've used Spectrum internet. It is fast and efficient, and hardly produces any lag or buffering. Plus, it is trustworthy even in the harshest of weather! Review collected by and hosted on G2.com.

What do you dislike about Charter Spectrum?

There have been times when working from home, which is something I do not do often. My internet has gone down, and it is quite difficult to get in touch with anyone in customer support to get an eta or an idea as to what the issue can be. This has happened one time and it was during a crucial overnight shift Review collected by and hosted on G2.com.

UB

Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

3/28/2023

"Covered all our needs"

5/5

What do you like best about Charter Spectrum?

They had services that we used to keep our business functioning at optimum level Review collected by and hosted on G2.com.

What do you dislike about Charter Spectrum?

Had a few issues with some unprofessional customer service agents Review collected by and hosted on G2.com.

JS

Jaclyn S.

Editor and Chief

Small-Business (50 or fewer emp.)

9/22/2022

"Great customer service"

3.5/5

PC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

3/29/2022

"cheap and fast service"

2/5

Describe the project or task Charter Spectrum helped with:

I was asked to look into finding a provider to support a new office location

After reviewing the website I would use this service if it was in my area Review collected by and hosted on G2.com.

What do you like best about Charter Spectrum?

Easy to navigate website.

Great reviews available for reading.

Great speeds and good support staff for technical issues Review collected by and hosted on G2.com.

What do you dislike about Charter Spectrum?

Not in Canada only in the united states of America.

Default gear isn't responsive will need to use 3rd party equipment. Review collected by and hosted on G2.com.

Recommendations to others considering Charter Spectrum:

With any isp do your research.

Know what you have currently and what your day-to-day use case is before switching services.

Support and sales staff are trained to use these key factors in selling you a service that will work for your needs Review collected by and hosted on G2.com.

What problems is Charter Spectrum solving and how is that benefiting you?

Great pricing. Availability limited.

Throughput on the supplied device was lacking and needed to use upgraded 3rd party device for better performance Review collected by and hosted on G2.com.

MC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

3/8/2022

"Fast internet, but equipment is not."

3.5/5

Describe the project or task Charter Spectrum helped with:

Our internet from CenturyLink provided prolonged internet, so we decided to get Spectrum. Initially, the internet was very sluggish, with the router having to be replaced with a Netgear router and modem. The internet was more stable, albeit the modem had to be replaced twice! We also subscribe to Spectrum TV Choice, with ten channels of our own. Nevertheless, the internet is now more stable. Review collected by and hosted on G2.com.

What do you like best about Charter Spectrum?

The fast speeds in our area helped with the connectivity of devices. My work was accomplished faster than CenturyLink, which was very slow and unresponsive. The TV Choice subscription provides a choice of ten channels. Spectrum is also cheaper than CenturyLink. Review collected by and hosted on G2.com.

What do you dislike about Charter Spectrum?

I did not like that we had to replace the modem and router every two months! We had to call a technician to our house and diagnose the problem with the unstable internet. They said we had a 1994 cable connector that needed to be fixed, so they replaced it. We still had issues, eventually acquiring a new router and modem. The Cable Modem conked out after two months, so we replaced the modem with an Arris Surfboard SB8200 and the router with a Netgear NightHawk. Review collected by and hosted on G2.com.

Recommendations to others considering Charter Spectrum:

Don't use their router and modem, as it causes problems and is very sluggish. Review collected by and hosted on G2.com.

What problems is Charter Spectrum solving and how is that benefiting you?

We are trying to solve the problem with having reliable internet. We tried Time Warner Cable, and the speeds were atrocious! After getting CenturyLink for TV, Phone, and Internet for $118, this eventually had repercussions and left a bad taste in our mouths. Moreover, the internet was prolonged. Review collected by and hosted on G2.com.