ChurnRX Reviews & Provider Details

If you are looking to upskill the knowledge of your CS org by using data and analysis combined with the implementation of simple processes, then they are a great partner. You can expect them to work extremely hard, be very responsive and come up with solutions to your problems. Review collected by and hosted on G2.com.

ChurnRX helps you to understand why your customers are churning and then provides you with the structure, learnings and enablement needed to boost the skills of your entire CS org to help reduce churn. Review collected by and hosted on G2.com.

ChurnRX provided hands-on training to the client services team at the marketing automation platform organization I work at. I learned to refine my approach to managing client accounts by better understanding customer behaviors and switching to a measurable, results-oriented approach. In addition, I have a better understanding of what drives customer retention and how to mitigate customer churn. Although no customer is the same, I now have a playbook of skills I can tap into to excel within my Account Manager position. Review collected by and hosted on G2.com.

Do it. Its worth the cost. It's one of the few trainings that I can attest to helping my own career and furthering the careers of those in my department. If you need to scale and grow your teams while improving retention, ChurnRX is only way you should do it. Review collected by and hosted on G2.com.

We needed to scale our department. In order to do that, we had to decrease our customer churn so that our model could allow us to hire more CSMs and Ops efficiently. We had issues with customers churning within the first 90 days, and with the playbooks they helped us implement, we immediately saw our newest cohorts of customers retaining drastically better than before. Now thats a main dashboard on our TV wall that we track each month. Review collected by and hosted on G2.com.

Any business looking to understand its customers better and improve its business relationships with its customers should utilize ChurnRX. Their vast knowledge of how to undergo change management will allow companies to shift their mindset and goals with their customers is second to none. ChurnRX will ensure you have genuine relationships with your customers, and the value they provide will change how you do business and think for all future customer interactions. Review collected by and hosted on G2.com.

I have worked with ChurnRX on multiple projects within multiple companies for different capacities; most projects focused on customer understanding and retention. Each time I have worked with them, they have delivered clear, concise and beneficial information and guidance on improving relationships, learning and retention for the company's customers. Review collected by and hosted on G2.com.

For companies looking to hire ChurnRX, I recommend coming in with an open mind and knowing that you are in good hands. Take the time to do the work outside each training session, and be willing to abandon old methodologies and implement the new. The quicker you implement what they are teaching, the faster you'll see successes with your own Key Results. Review collected by and hosted on G2.com.

ChurnRX is helping Team D3 solve how we approach our churn as it relates to our Client Success processes and programs. So far, we have seen early successes with pilot programs and client initiatives that ultimately helps our clients grow and succeed with their business objectives. Review collected by and hosted on G2.com.

If your business struggles to meet project deadlines or has notable deficiencies in process alignment, ChurnRX can provide you with the tools for success! Review collected by and hosted on G2.com.

ChurnRX brought the knowledge of building structured processes and the use of tools for enhancing work performance to our team. Building playbooks of basic infrastructure for quick reference guides for the team, along with developing standard work comprised of template slide decks, have made our roles more efficient and aligned. The coaching and role play associated with training team members on Power Skills for engaging with customers elevated the team's skill set. ChurnRX kept the team accountable for delivering "rough draft" assignments, allowing us to accomplish our goals. Review collected by and hosted on G2.com.

Everyone can benefit from this, no matter what professional skillset you have currently. Review collected by and hosted on G2.com.

The knowledge shared during the ChurnRX training sessions applies to countless aspects of our business. This training has helped us reduce churn, have more success with upselling, get more customers to buy into and align with our strategies, and have more productive/intentional calls with said customers. Review collected by and hosted on G2.com.

Jeff provided pointed consultation that allowed me to get my bearings as a first-year leader. The mentorship was grounded in experience and fact-based methodology, allowing me to grow my confidence and team. Jeff and ChurnRX was instrumental in communicating to me the 30,000-foot view of our company, allowing me to aim for productivity and alignment better. Review collected by and hosted on G2.com.

ChurnRX worked with us to analyse churn risks we saw within our company to identify them faster. Then implementing action plans and processes to help mitigate this. They also helped us review our initial engagement plan and look at improvements for internal handovers to reduce dormant clients. Review collected by and hosted on G2.com.

Jeff helped us identify provider retention issues and develop processes to help ensure long-term provider and internal team success. We did team skill-building exercises. Developed, refined and streamlined Onboarding processes and even provided some leadership coaching. Review collected by and hosted on G2.com.