Clarify Atlas Reviews & Product Details

They are always willing to help us solve complex problems to meet the goals of our stakeholders. Their platform is user-friendly and provides impactful insights that our business values. Review collected by and hosted on G2.com.

One area for improvement is the occasional slow load times. Review collected by and hosted on G2.com.

The platform makes viewing and downloading data for our strategic projects easy. The provider success team is helpful and responsive when questions arise, or feedback is given. Review collected by and hosted on G2.com.

Sometimes the platform has issues. However, these issues are fixed promptly. Review collected by and hosted on G2.com.

Customizable tool that allowed you to build dashboards and pull analytics out of system in more ad-hoc report Review collected by and hosted on G2.com.

Learning curve understanding all the detailed elements such as claim types, DRGs, etc if not yourexpertise. Review collected by and hosted on G2.com.

Internal analysis builder/bulk extract allows for quick ability to download and utilize data for any use case Review collected by and hosted on G2.com.

Product documentation could be improved. Product development not always led by experienced healthcare experts. Review collected by and hosted on G2.com.

The team at Clarify Health has all the right bench strength in place to ensure the products are actually usable by the intended audience. As simple as that seems, it isn't common. They understand all the clinical, financial, and operational information providers need to access in order to be successful in value-based care. This is huge. Many similar companies lack the full scope of understanding to make tools useful and important. Review collected by and hosted on G2.com.

Occasionally, they let perfect get in the way of good enough. Not necessarily a terrible thing, but when it delays the release of data, it can appear as though there is a significant problem. Review collected by and hosted on G2.com.

Clarify illustrates for our network/contracting teams the health systems/provider groups that our top competitors have in-network and a path for building more competitive networks. It also shows where we have administrative opportunities in terms of roster reconciliation/load efforts (showing non-PAR providers that belong to PAR health systems). It makes it easy to create target provider lists for our contracting and provider data management teams. Review collected by and hosted on G2.com.

Given that the provider data is sourced/built at the NPI-level vs Tax ID (TIN), the reporting does create confusion when aggregating opportunities using the Contracting Entity and/or Primary Physician Group fields. Our health plans contract at the TIN level, which is often unspecified, and these rollups (such as Contracting Entity) are found to have inaccuracies. Partially due to the attribution logic forcing a 1:1 relationship with every NPI and a higher-level, and partially due to the CMS dataset being aged (FY 2020 currently and we're mid 2022). Review collected by and hosted on G2.com.

The size of their data assets is really second to none.

Their analytics platform is powerful and precise.

They also include some very neat visualizations within the platform.

The ability to continue drilling down is fantastic, and the ability to build custom analyses.

The customer service team is phenomenal and responsive. Review collected by and hosted on G2.com.

Sometimes the system seems glitchy after continuous use.

Not everything in the platform is exportable, let alone exportable in a usable format, which makes downstream communication of results with stakeholders difficult to say the least.

They tend to overpromise and underdeliver in terms of platform/metric updates.

We've had a few new data QA issues that my team caught, wish it had been done on their end. Review collected by and hosted on G2.com.

Strong working relationship with the team and willingness to take feedback and find a solution.

Access to information that we didn't have previously. Review collected by and hosted on G2.com.

Some of the data is directional which can make it less helpful. Review collected by and hosted on G2.com.

Clarify's platform gives us a lens into how we perform in comparison to other nationally recognized organizations. Typical metrics that are found online focus heavily on the Medicare population. Clarify combines both Medicare and Commercial claims to tell a better and more compelling story. The support team is very responsive, friendly and knowledgeable. Review collected by and hosted on G2.com.

It would be great to further develop the capabilities and functionality of the current spotlight dashboards. Review collected by and hosted on G2.com.

Clarify has solid data science that backs up their quality measurement. In addition, they have a robust roadmap of metrics and categories to add in the future, so they are always evolving their product and what it can look at. In addition, their customer support team has been incredible. Not only did they train our team, but they remain available all the time for questions and even talking with our own customers who want to go deeper. The support is responsive and great. Review collected by and hosted on G2.com.

Some of the user interface experiences can be clunky. Reports with more than a certain number of providers can't be fully extracted, nor is their bulk extract reporting functionality. In addition, sometimes Clarify will push their internal deadlines for when new things are added vs their original timeline. Review collected by and hosted on G2.com.