Cleo Integration Cloud Reviews & Product Details

Cleo Integration Cloud shines in its ability to simplify complex EDI integrations, especially for organizations handling multiple trading partners. The platform offers an intuitive, user-friendly interface that makes configuring connections and monitoring transactions straightforward, even for users without deep technical expertise. Real-time dashboards and alerts allow for proactive issue resolution, while the range of prebuilt connectors significantly speeds up onboarding and partner integration. Customer support is responsive and knowledgeable, consistently providing timely guidance and troubleshooting. The cloud-based setup ensures secure data exchange with minimal maintenance, offering peace of mind and reducing IT overhead Review collected by and hosted on G2.com.

One of the main downsides is the platform’s learning curve when exploring advanced configuration options or custom scripting—some features aren’t as intuitive as the basic workflows. Customizations occasionally require additional steps or support intervention, which can slow down rapid deployment. Pricing may also be a concern for smaller businesses due to tiered packaging and cost for additional integrations. Lastly, while the system is robust, occasional delays in syncing new features or updates can impact agility during rapid growth or changes in business requirements. Review collected by and hosted on G2.com.

At our companywe use cleo everyday in our day to day operations. We have had them assist us with setting up EDI connection with several companies making it very easy to integrate into our logistics environment. There service allows us to use a variety of edi files as needed, the possibility to manage/create our own connections in house, and save us a lot of money from other solutions. When we need to contact customer support we normally get a response back within the first couple hours of an issue. Review collected by and hosted on G2.com.

The only downside I can think of is when setting up your own EDI connections it can be quite a lot to take in and setup the first few times. However they do have a full class on explaining everything you need to do to be successful in setting up connections. Review collected by and hosted on G2.com.

What I like best about Cleo Integration Cloud (CIC) is its centralized and user-friendly interface that allows us to monitor, manage, and troubleshoot EDI transactions in real time. Review collected by and hosted on G2.com.

one challenge is that some configurations and updates require Cleo support involvement Review collected by and hosted on G2.com.

It helps facilitate a seamless exchange of data with my trading partners in my business. Review collected by and hosted on G2.com.

The price is somewhat high, which makes me question whether it is truly feasible. Review collected by and hosted on G2.com.

The best part of moving to a software like cleo is like swimming in the ocean. You can literally do anything with a file as long as you are able to understand the transformation process. All the members that we communicated with had one thing in common, listening. They knew exactly what we were looking for in a short amount of time.

We were able to achieve the following,

The ability to create complex setups and data flows.

The ability to connect to various software irrespective of the data type.

Our automation has a way higher success rate than other systems given the complex setups.

The implementation process was smooth and the porject manager ensured that the project was always within timelines. We were able to launch projects with complex setups in less than 2-3 weeks. Review collected by and hosted on G2.com.

The software is complex and has a crazy amount of features. The training doesnt show you everything but all the basics needed to set things up. Review collected by and hosted on G2.com.

Everything in one location - you can see the details and setting up is easy once you learn how to do it. The Support and Integration Team are a good source to learn from. Review collected by and hosted on G2.com.

The portal sometimes does not update as quickly and if there is down time, the notification is sometime late or do not get it at all. Review collected by and hosted on G2.com.

The best feature of CIC is allowing customers to support their own EDI in house. This can be done easily using their platform for integration and EDI development. I work for a food redistribution company that did not have much of an established EDI department for our vendors and customers. We are looking to grow are EDI business and went to Cleo to accomplish this task. There was a learning curve to their software, but it has the ability to do so many different integrations. They also watch for technology and security changes and update their platform to accomadate these changes. This allows our EDI to align with our company policies for security. Review collected by and hosted on G2.com.

Customer support could be more responsive on updates especially for enhancements. It would be nice to have more documentation on implementation using real life scenarios. It's hard to find any documentation for building out business processes. I would like to learn more about what CIC studio can do and CIC so it would be nice to see more interactions with customer videos and meetins showing different types of development and integration. Review collected by and hosted on G2.com.

What I like best is the quality of the product. It is easy to work, the interface is intuitive but It If you want more complex task, the tool can delivery this to you. Its easy to implement and to maintain. We are using the system for 1 year now and we are also finding things new in how we can improve our business using the power of Cleo Review collected by and hosted on G2.com.

It's not that I dislike, but the SVN integration has a lot of space for improvement. Overall it works great, but The options are hidden and you have to dig to find it. Review collected by and hosted on G2.com.

Ability To do different types of connections. Review collected by and hosted on G2.com.

The search function to find documents that were sent.

Unable to save filters so you can review quickly the incoming and outgoing connection. Review collected by and hosted on G2.com.

We are currently using Cleo VLTrader for FTP, SFTP. We are planning to migrate to Cleo Integration Cloud in 2 months. Their current product is great and we expect the same of the new one. Review collected by and hosted on G2.com.

We will start implementing Cleo Integration Cloud in 2 months, migrating from VLTrader. We don't have any opionions about it yet. However, we expect the new platform will be better. Review collected by and hosted on G2.com.