It's been two months since this profile received a new review

Cognigy.AI Reviews & Product Details

Cognigy.AI Product Details

NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, NiCE Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  Built on the foundation of the world’s leading Conversational AI platform, NiCE Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  Over 1000 brands worldwide trust NiCE Cognigy and its vast partner network to create AI customer service agents for their business. NiCE Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.   

Seller

Cognigy.AI

Discussions

Cognigy.AI Community

Languages Supported

Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa

Product Description

Build conversational AIs 10x faster leveraging Cognigy.AI and explore great enterprise features for developers.

Overview by

Natalie Atangana

Top-Rated Alternatives

View All Alternatives

Cognigy.AI Media

Meet customers’ demand for instant and personalized service – anytime, on any channel with an AI workforce tailor-made for your contact center.

Cognigy.AI Demo - Transaction Ready with Pre-trained Skills & Actions

From rebooking, cancellation, and order status support to invoice requests, payment, and refunds, AI Agents assist customers in quickly and effectively executing transactions.

Cognigy.AI Demo - Happier Customers with Every Interaction

Enjoy high containment rates, lower AHT during escalations and an overal reduction in cost-to-serve.

Cognigy.AI Demo - NiCE Cognigy's AI Agent Platform

A technology agnostic platform enabling you to integrate with any CCaaS, CRM or other business system and mix and match your choice of LLM, NLU, STT, TTS and more.

Enterprise-ready with certified security and compliance standards, including ISO 27001, SOC 2 Type II, PCI DSS, HIPAA, GDPR, and BSI C5. The platform ensures end-to-end encryption, secure cloud hosting, and proven scalability to handle tens of thousands of concurrent sessions.

G2 reviews are authentic and verified.

Here's how.

RB

Richa B.

Asst manager

Mid-Market (51-1000 emp.)

9/18/2024

"Affordable and convenient"

4/5

What do you like best about Cognigy.AI?

One need not to be coder to use this , it helps in saving time and easier to use Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

Limited analytical possibilities, less possiblities of advanced chat flow Review collected by and hosted on G2.com.

PK

Prabal K.

Frontend Developer

Small-Business (50 or fewer emp.)

2/1/2024

"Amazing, very advance conversational Ai and very easy to use"

4/5

What do you like best about Cognigy.AI?

It is very essy to use and it has many tools intents, archors etc that canbe used to make chatbots easily, i realy loved it Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

Overall i loved it but i must mentioned that it does not support an extensive workflow. Review collected by and hosted on G2.com.

JB

Jordan B.

Enterprise (> 1000 emp.)

4/28/2023

"Conversational AI and Agent Assistance at its best"

5/5

What do you like best about Cognigy.AI?

Cognigy as a platform is very easy to use - quick to learn, fast to build solutions and has a great library of integrations to work with out of the box. Access to a wide range of well-known endpoints make it versatile, whilst functionality for voice bots, automated agent assistance and analytics make it a powerful and transformative tool to enhance the customer and agent experience. Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

Some additional detailed academy learning on Voice Gateway and the architecture of Cognigy in the Contact Center would be beneficial to help round out knowledge of how Cognigy fits into the tech landscape of a customer. Some more out of the box reusable components would also help to speed up development. Review collected by and hosted on G2.com.

DO

Daniel O.

Enterprise (> 1000 emp.)

4/28/2023

"Great way of bringing Conversational AI to business users"

5/5

What do you like best about Cognigy.AI?

It's easy to use for business users and it brings voice, chat and other technologies together on one platform Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

Nothing. The tool is open and easy tonise Review collected by and hosted on G2.com.

CR

Verified User in Retail

Small-Business (50 or fewer emp.)

5/22/2023

"We are partnering often with Cognigy. They offer a great product for many of our customers."

4.5/5

What do you like best about Cognigy.AI?

Lots of features, while still easy to use. Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

Sometimes (our) customers are too small to benefit from Cognigy. Review collected by and hosted on G2.com.

KK

Kevin K.

Werkstudent Digitalisierung - Conversational AI

Small-Business (50 or fewer emp.)

6/12/2022

"Convincing through simplicity and numerous external interfaces."

5/5

What do you like best about Cognigy.AI?

I like the intuitive operation that makes it possible for anyone to get started with it. Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

To become high-level you need more skills like API, JavaScript, HTTP etc.. Review collected by and hosted on G2.com.

Recommendations to others considering Cognigy.AI:

It's best to start NOW! It has never been so easy! Review collected by and hosted on G2.com.

What problems is Cognigy.AI solving and how is that benefiting you?

It takes the fear out of starting with artificial intelligence and conversational AI. It makes many things possible and quickly automates repetitive tasks. Review collected by and hosted on G2.com.

RC

Ryan C.

Product Manager

Mid-Market (51-1000 emp.)

9/22/2021

"Best low-code chatbot automation"

4/5

What do you like best about Cognigy.AI?

I love how friendly their UI/UX is. They have a drag and drop flow chart that is fluid and flexible. Without writing a single line of code, you can build your logic using their inbuilt tools (they call it nodes). They also have a lot of integration with third-party tools. Their documentation is also solid. Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

Nothing much. However, since Cognigy is still a startup, there are still features lacking compared to the other big boys. For example, their analytics and translation features still have much room for improvement. But I heard they are actively developing new features, so these problems should g away in due time. Review collected by and hosted on G2.com.

What problems is Cognigy.AI solving and how is that benefiting you?

We are trying to reduce the time to market for an ai chatbot. Our support team has been overwhelmed with spam and support tickets that. We have decided that the best way to solve this issue is by implementing a chatbot. Cognigy has exceeded our expectations in this regard. We expected to roll out the chatbot in 3 months but the Cognigy was so easy to use that we developed and rolled-out the entire thing in less than a month. Kudos to Peter, the brilliant Cognigy consultant that assisted us. Review collected by and hosted on G2.com.

GB

Gregor B.

Managing Consultant

Enterprise (> 1000 emp.)

3/4/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Awesome Platform with state of the art technology and manpower"

4.5/5

What do you like best about Cognigy.AI?

The kind of cooperation with and the team's spirit. The flexibility of the platform and the easy way to model new dialogues. Fast growing but still familiar team. Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

For now? Nothing but that I have not enough time to work with the tool in our customer projects. Too many (positive) changes and improvements in short times makes it difficult to stay up to date. Review collected by and hosted on G2.com.

EO

Edson O.

Developer Lider

Small-Business (50 or fewer emp.)

3/4/2022

"Cognigy can make a talk fluid"

5/5

What do you like best about Cognigy.AI?

Cognigy have many tools (intents, archors, etc) that can make a chatbot easily Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

I try make same examples that show in video ads (airport and car videos) and i dont have sucess. Apparently connect/integrate cognigy to others softwares / tools of a client stay obscure to me. Review collected by and hosted on G2.com.

CI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/3/2022

"Very advanced conversational AI, full of features and very easy to use."

5/5

What do you like best about Cognigy.AI?

Accessible Artificial Intelligence, without needing advanced knowledge and quick implementation of message and voice conversations with fantastic Analytics to manage the virtual assistant Review collected by and hosted on G2.com.

What do you dislike about Cognigy.AI?

Lack of ready-made templates to accelerate the development of virtual assistants. But with some dedication the developer of the conversations can create their own templates and save them for use in future projects. Review collected by and hosted on G2.com.

Recommendations to others considering Cognigy.AI:

I fully recommend and nominate this solution Review collected by and hosted on G2.com.

What problems is Cognigy.AI solving and how is that benefiting you?

Creation of virtual assistants integrated with the company's business platforms, including RPA, responding to voice commands and messages in different channels with little or no programming. Review collected by and hosted on G2.com.