CommunitySuite Reviews & Product Details - Page 3

Community suite allows users to efficiently enter, track, edit, and evaluate data robustly. Review collected by and hosted on G2.com.

As with any technology, keeping up with current releases poses a challenge. However, C-Suite works to make users aware of what is to be expected in the future. Review collected by and hosted on G2.com.

Customization to fit personal needs and great organization features. Review collected by and hosted on G2.com.

It's complex and not intuitive at times. Review collected by and hosted on G2.com.

We just migrated from Stellar/Ren's iPhi in the last year, and my two favorite things about Foundant's CSuite are: The Universal Search function!!! It is a GAME CHANGER! Saves us so much time! The reporting capabilities with Foundant are also exponentially better! Review collected by and hosted on G2.com.

I wish there was capabilities for more cross-reporting across different system functions. Review collected by and hosted on G2.com.

It is an all-in-one solution for Community foundations that I could see helping some organizations tackle data siloing and having to use multiple systems to track the needs of finance, grantees, donors, events and marketing items as well.

Their customer support is friendly, and it seems like they are constantly updating and improving the system; it is just not there yet. Review collected by and hosted on G2.com.

I think the system lacks in the ability to customize the design. I believe it is due to how Foundant has rolled out its products. They built a solution to combine their grants and scholarships management systems into a finance funds management system.

My primary pain point is that the donor management/CRM, Events (campaigns in CSuite), and Donation pages severely lack customization options. The Development portion of the software appears to be an afterthought.

Standard metric reports in most donor CRM systems, like AFP reports that will give you retention and attrition percentages, are all manual processes in CSuite. These processes can take forever to analyze.

The way Foundant set up its data table structures is unlike any system I have seen. None feed up to the primary record id, making importing and exporting into specific tables like gifts, notes, and addresses impossible. Every field has to be updated individually with multiple clicks rather than being able to edit it and import it into the system.

Also, I wouldn't say I like that they rely on system updates through feedback from users in an ideas lab. While this is a great way to get user feedback and wishes, it feels like a lack of investment in research and development on their part by not seeing what competitors offer as "out of the box" functionality. Some systems' functions should come from their end, but it feels like they are just fixing the issues that get the biggest complaints.

As other reviews said, there is pretty much no API integration or connectivity to other software like every significant competitor. You can connect to Mail Chimp for some campaigns, but that is only a one-direction API and not bi-directional (both systems can update and import changes) like every other donor system. Having only a one direction API (with just one email marketing platform) makes updating emails a nightmare.

There is no API connection for other event or donation software that could handle events like golf outings, marathons, volunteer management, and donations. They cannot connect with Wealth Screening and prospecting software, double the gift; the list goes on.

I think other systems allow for API connections because they realize that those software better design the features customers want within the system, and it saves them the money on not having to do the R&D on designing out the functionality. They only need to partner with the other company and set up the API connector. Review collected by and hosted on G2.com.

With great simplicity we are able to allocate investment activity across our funds upon receipt of investment statements. Review collected by and hosted on G2.com.

It is perfectly performing I can't complain or regret it. Review collected by and hosted on G2.com.

CommunitySuite leadership and customer focus. I contacted CSM's, VP's and other management a few days ahead of a first-ever (for us) televised appeal for one of our area of interest funds. I wanted to ensure that our donor portal and the Stripe platform would hold up to an onslaught of hundreds of donations during a 30-minute news broadcast, "9News/Next - A Word of Thanks".

Received repeated written assurances that not only would things work but that management and Support were standing by in case of overload.

Sure enough, we received over 400 donations that night alone, with mist covering credit card fees and hundreds more over the next ten days. A total of $19,000 was raised in small ($5-$50) donations from people in the Front Range of Colorado- 100 miles away. All the Stripe transactions and Profile creations were processed flawlessly! Review collected by and hosted on G2.com.

Ned more robust features in the CRM area to handle donor stewardship. Review collected by and hosted on G2.com.

I most like the transition between our old system to community suites. It’s been pretty easy. Review collected by and hosted on G2.com.

It’s like their changing the wheels while the car is driving. So they keep updating new things but it seems it could be updated more to be utilized easier. Review collected by and hosted on G2.com.

Foundant is very user friendly and can be easily navigated. I like being able to log on, and know exactly what stages the grants are in. Foundant's home page allows you to know where each grant is, just by looking at my home page. The support team from Foundant is phenomenal. They are available to help me with any questions I have through out the day. Their training is great too, very informative, and they make it fun! Review collected by and hosted on G2.com.

Looking for an organization is kind of difficult. When I want to find a certain organization, I must search for it. there is no directory option which i think would be nice. Review collected by and hosted on G2.com.

I like the option of being able to insert metrics into process forms and being able to see a change in process over time. Review collected by and hosted on G2.com.

I don’t think that the software is really easy to use. To create a process form, there are so many tutorials you must complete. It is unreasonable for a new organizations, a small one at that, to complete the tutorials and achieve to install the new software. Review collected by and hosted on G2.com.