Dutchie Reviews & Product Details

Dutchie Product Details

Dutchie is the essential cannabis technology platform providing the complete cannabis operating system for commerce. We streamline dispensary operations and ensure safe, easy access for both medical and retail (adult-use) consumers across North America. Our market leadership includes powering over 6,500 dispensaries throughout the U.S. and Canada and facilitating over $22 billion in annual cannabis sales. Our all-in-one platform is built to optimize every retail function, providing integrated solutions for cannabis point of sale (POS), integrated dispensary e-commerce, seamless payments, Loyalty & Marketing tools, and more. We deliver the compliant, scalable technology infrastructure required for success in the regulated medical and adult-use cannabis market.

Product Website

Seller

Dutchie

Discussions

Dutchie Community

Languages Supported

English, Spanish

Product Description

Dutchie is a comprehensive cannabis retail platform designed to streamline dispensary operations and enhance customer experiences. It offers an integrated suite of tools, including point-of-sale systems, e-commerce solutions, payment processing, and compliance management, all tailored specifically for the cannabis industry. By providing a unified platform, Dutchie enables dispensaries to manage inventory, process transactions, and engage with customers efficiently, ensuring compliance with industry regulations. Key Features and Functionality: - Point of Sale System: A robust and intuitive POS system that supports dispensaries of all sizes, featuring real-time inventory management, compliance tools, and customer insights to facilitate personalized service. - E-commerce Integration: Customizable online storefronts with enhanced SEO capabilities, allowing customers to browse products, place orders, and choose between in-store pickup or delivery options. - Payment Processing: Secure and compliant payment solutions, including cashless transactions through Pay by Bank, which integrates seamlessly into Dutchie's e-commerce and POS systems. - Compliance Management: Built-in compliance features that help dispensaries adhere to local and state regulations, including automated ID verification, purchase limits, and traceability integrations with systems like Metrc and BioTrack. - Customer Relationship Management : Tools for managing customer data, preferences, and purchase history to enhance personalized marketing efforts and build customer loyalty. - Marketing and Loyalty Programs: Integrated marketing tools for email campaigns, promotions, and customizable loyalty programs to reward repeat customers and encourage brand loyalty. - Reporting and Analytics: Comprehensive sales reports and analytics to help businesses understand performance trends and make data-driven decisions. Primary Value and Solutions Provided: Dutchie addresses the unique challenges faced by cannabis dispensaries by offering an all-in-one platform that simplifies operations, ensures regulatory compliance, and enhances customer engagement. By integrating POS, e-commerce, payments, and compliance tools, Dutchie enables dispensaries to operate more efficiently, reduce manual errors, and provide a seamless shopping experience for customers. This comprehensive approach allows dispensaries to focus on growth and customer satisfaction while navigating the complexities of the cannabis industry.

Overview by

Lauren Parsell

Dutchie Integrations

(9)

Verified by Dutchie

Dutchie Media

Dutchie Demo - Dutchie Point of Sale. Built for cannabis retailers.

Dutchie POS is the industry-leading, compliant point of sale (POS) SaaS system for cannabis retail. It features built-in traceability, integrated payments, and advanced reporting. Dispensaries of all sizes use Dutchie POS to efficiently scale operations, quickly onboard staff, and deliver outstan...

Dutchie Demo - User-Friendly Checkout for Fast, Reliable Service.

Our user-friendly point of sale checkout screen supports any operation, big or small, ensuring a fast, reliable, and compliant customer experience every time.

Dutchie Demo - Dutchie Pay by Bank: Simple, Secure, Cashless Payments.

Dutchie Pay by Bank: Simple, Secure, Cashless Payments. Pay by Bank is an ACH-based digital payment solution that gives customers a secure, cash-free way to pay, similar to the largest US digital wallets. It’s easy for consumers to sign up for and use to complete orders online and in-store. ...

Keep customers coming back with engaging, gamified experiences and personalized rewards. Our platform gives you the tools to maximize customer lifetime value and ensure your best customers remain your most profitable.

Dutchie Demo - Dutchie E-Commerce: Simple Setup, High-Impact Traffic.

Get your online store running instantly. The embedded menu integrates with your website using just one line of code and is built to seamlessly match your branding. Best of all, its proprietary SEO features attract high-intent customers searching for your products online.

Dutchie Demo - Comprehensive Analytics for E-Commerce and POS

Get the full picture of your retail performance. Dutchie Analytics provides comprehensive data and detailed reporting for both your Dutchie E-Commerce storefront and your Dutchie POS operations, enabling you to measure success and make informed decisions for each channel.

G2 reviews are authentic and verified.

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SJ

Steven J.

Owner

Small-Business (50 or fewer emp.)

9/1/2025

"Poor service. Accounting department sucks"

0/5

What do you like best about Dutchie?

We like their system, but their staff suck Review collected by and hosted on G2.com.

What do you dislike about Dutchie?

Dutchie transitioned to a new payment portal and missed taking a payment with our card they had on file. They claimed we missed an invoice and so we tried querying with them many times via email. No responses via email at all for months. When we call them since they're not responding they claim it was for a different month. Either way they could have taken payment. Instead they hire a collections agent. Keep in mind we have paid them monthly for years and still do.

Today a collections agent calls me on my vacation over this outstanding invoice.

I am appalled at their lack of service. Review collected by and hosted on G2.com.

TF

Trish F.

Operations

Small-Business (50 or fewer emp.)

8/6/2024

"Best POS system in the business!"

5/5

What do you like best about Dutchie?

Customer service always answers the phone. No leaving VM or being forced to use chat. They have wonderful customer service. Ease of use of system - makes sense - is intuitive. Used others - and they aren't. Review collected by and hosted on G2.com.

What do you dislike about Dutchie?

4/20 issues - overloaded servers, fixed post 4/20. Hopefully ready for next year. Others didn't have issues because not the same load. Not apples to apples comparison. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

8/7/2024

"Kelly's dutchie review"

4/5

What do you like best about Dutchie?

Dutchie is great because it offers a straightforward method for POS. Review collected by and hosted on G2.com.

What do you dislike about Dutchie?

the backend of dutchie can be confusing or less straighforward - looking for an allotcated product as an example Review collected by and hosted on G2.com.

PK

Parth k.

Jr. Accounts officer

Mid-Market (51-1000 emp.)

5/13/2024

"It's is easier than Greenbits"

4/5

What do you like best about Dutchie?

Dutchie contains all data of customer and vendors. Review collected by and hosted on G2.com.

What do you dislike about Dutchie?

Accountants get confused while downloading inventory data. Review collected by and hosted on G2.com.

HP

Hayley P.

Mid-Market (51-1000 emp.)

11/28/2023

"Dutchie Meets Accounting"

4/5

What do you like best about Dutchie?

Dutchie is easy to navigate and has lots of preloaded report templates that are useful among many different departments, which has been very helpful. Also integrates with our accounting software seamlessly Review collected by and hosted on G2.com.

What do you dislike about Dutchie?

The billing/customer service department still seems a bit overwhelmed (takes some time to get issues/concerns resolved), but I think this is due to the sheer number of requests they must receive on a daily basis. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

1/25/2024

"Decent POS with lots of options"

2.5/5

What do you like best about Dutchie?

Decent POS software that is customizable to each state's compliance Review collected by and hosted on G2.com.

What do you dislike about Dutchie?

Too many options to encompass all the states it operates in - lots of features need to be disabled or taught not to be used in order to remain in compliance. Review collected by and hosted on G2.com.

BS

Brendan S.

Small-Business (50 or fewer emp.)

4/14/2023

"I use Dutchie daily for everything from marketing to inventory."

4.5/5

What do you like best about Dutchie?

I like the amount of reports that are available for me to utilize. Review collected by and hosted on G2.com.

What do you dislike about Dutchie?

I would like some reports for products that have been ordered in our online Dutchie ordering system or see the history of certain products in their orders. Review collected by and hosted on G2.com.

AH

AJ H.

Small-Business (50 or fewer emp.)

3/17/2023

"Using Dutchie as a POS system"

2.5/5

What do you like best about Dutchie?

I like that Dutchie has a ton of functionality. Review collected by and hosted on G2.com.

What do you dislike about Dutchie?

In the same vein, the functionality often works against itself. Review collected by and hosted on G2.com.

SB

Sam B.

Dispatch Supervisor

Small-Business (50 or fewer emp.)

12/19/2022

"CannaSimple"

5/5

What do you like best about Dutchie?

It can walk a customer through easy purchasing! It makes things simple and sends requests right to the Dispo. I like that you can also contact your customers quickly if things need to be adjusted! Review collected by and hosted on G2.com.

What do you dislike about Dutchie?

Nothing! I would not change a thing about the Platform! It works will dispos, making it universal for sales all through the state. I think if it was interchanged things would become confusing Review collected by and hosted on G2.com.

AA

Verified User in Alternative Medicine

Mid-Market (51-1000 emp.)

9/20/2021

"Dutchie's Online Ordering Service"

4/5

What do you like best about Dutchie?

Dutchie has some of the most control over the menu. Review collected by and hosted on G2.com.

What do you dislike about Dutchie?

Dutchie Content Library is frequently incorrect or out of date leading to a need for our interaction to get the product displaying properly. Review collected by and hosted on G2.com.