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Descartes Customs & Compliance Suite Reviews & Product Details

Descartes Customs & Compliance Suite Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Descartes Customs & Compliance Suite Integrations

(2)
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Descartes Customs & Compliance Suite Media

Descartes Customs & Compliance Suite Demo - Descartes Customs & Compliance Suite™
Streamline cross-border trade with preparation, filing and visibility solutions for cargo security, customs declarations, and other regulatory mandates with Descartes Customs & Compliance Suite™.
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Descartes Customs & Compliance Suite Reviews (47)

Reviews

Descartes Customs & Compliance Suite Reviews (47)

4.7
47 reviews

Pros & Cons

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Crystal H.
CH
Senior Compliance Manager
Small-Business (50 or fewer emp.)
"Overall, highly recommend!"
What do you like best about Descartes Customs & Compliance Suite?

Descartes has worked with some valuable partner companies to integrate valuable features that have made a huge impact on our operational process. Review collected by and hosted on G2.com.

What do you dislike about Descartes Customs & Compliance Suite?

Additional reporting would be very helpful. We spend a fair amount of time trying to generate customized reports by running mashups of various reports. It would be nice to have a simpler process for some of these. Review collected by and hosted on G2.com.

RG
Import Manager
Small-Business (50 or fewer emp.)
"We started during Civid so the training was a little rough however the support team is excellent"
What do you like best about Descartes Customs & Compliance Suite?

The software is simplified to a point that our staff has been able to adapt quickly to using it Review collected by and hosted on G2.com.

What do you dislike about Descartes Customs & Compliance Suite?

we often feel an accounting program would complement this software; we have a few issues drawing the charges from the system to invoice however they do seem to get resolved in a timely manner Review collected by and hosted on G2.com.

Harsha D.
HD
IT Manager
Small-Business (50 or fewer emp.)
"Experienced with Descartes Customs Suite for trade compliance and customs documentation"
What do you like best about Descartes Customs & Compliance Suite?

The Descartes Customs & Compliance Suite is highly valued for its ease of use, seamless implementation, and robust customer support, making it a popular choice in logistics, freight forwarding, and supply chain operations. Its user-friendly interface ensures that even new users can quickly adapt, while its smooth integration with existing systems enhances efficiency. The suite offers a wide range of features, including automated customs filing, regulatory compliance management, audit and record-keeping, and scalability, which make it suitable for businesses of all sizes. Frequent use of the system helps streamline global trade compliance, reducing manual processes and saving valuable time for operations teams. By automating workflows and standardizing data input, it also reduces compliance risks, ensuring accuracy and regulatory adherence across the board. Review collected by and hosted on G2.com.

What do you dislike about Descartes Customs & Compliance Suite?

While the Descartes Customs & Compliance Suite offers extensive features for global trade management, it may be challenging for new users due to its complexity and steep learning curve. The high cost may not be justified for smaller businesses with lower trade volumes, and customization or integration with non-Descartes systems can require significant technical effort. Additionally, occasional system downtime can disrupt critical processes, and smaller companies may find the suite’s comprehensive features more than necessary for their needs. Review collected by and hosted on G2.com.

Ivonne R.
IR
Customer Care Agent Martico USA
Small-Business (50 or fewer emp.)
"USA MARTICO LLC REVIEW"
What do you like best about Descartes Customs & Compliance Suite?

In my experience, in addition to making transmissions easy, it is a great help in identifying when a detail is entered incorrectly because it indicates how it should be changed or that it does not match.

Also one of the great advantages and that is very useful is to know when the shipment shows that it is on hold and the type of hold as well as its details, this serves both to communicate to the customer and to have a better management of the shipment.

On the other hand, a service that makes me feel completely satisfied is the customer service, when I have had questions or problems, they can take a while to answer, but the attention is detailed and fast compared to others. Review collected by and hosted on G2.com.

What do you dislike about Descartes Customs & Compliance Suite?

An opportunity to improve, from my perspective, would be the response time when requesting help via email to the customer service.

However, I can say that so far it is a great tool to streamline our processes and transmissions. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Mid-Market (51-1000 emp.)
"Great software with global trade functions and great team support"
What do you like best about Descartes Customs & Compliance Suite?

The new function includes the new look and feel that make it easier to navigate. The tariff updates are easier with the updated validation regulation rules that is in real-time. Review collected by and hosted on G2.com.

What do you dislike about Descartes Customs & Compliance Suite?

Support team takes longer time to response and need to be improved to help fix the problems in the timely manner. Review collected by and hosted on G2.com.

DS
Logistics Manager
Small-Business (50 or fewer emp.)
"Great platform suited to our needs with the best service for help as needed !"
What do you like best about Descartes Customs & Compliance Suite?

Once trained, the ease of integration into our business was quite smooth. One field leads into another with ease, there's rarely any questions - but, if there is, the "service team" are quick to get you going again with enough feedback to understand where the issue was. We use the program almost daily and haven't been happier. Review collected by and hosted on G2.com.

What do you dislike about Descartes Customs & Compliance Suite?

The only thing i can come up with is ... i like to have the option to speak verbally on occassion, mostly with a quick question/answer, but, these are the days of "online only", which is just an adjustment i need to make i suppose. Review collected by and hosted on G2.com.

Tom F.
TF
consulting
Small-Business (50 or fewer emp.)
"NETCHB software is user friendly and is easy to manipulate"
What do you like best about Descartes Customs & Compliance Suite?

Ease of use, auto fill function is great and convenient Review collected by and hosted on G2.com.

What do you dislike about Descartes Customs & Compliance Suite?

So far nothing dislike, if there is, then hard to reach customer service by phone Review collected by and hosted on G2.com.

Verified User in Import and Export
UI
Small-Business (50 or fewer emp.)
"Top choice vendor for CBP approved ABI software."
What do you like best about Descartes Customs & Compliance Suite?

Descartes' support team is quick to respond will helpful solutions. The platform is also regularly updated for either ease of use or to maintain alignment with the information that we as Customs Brokers need to report in filing customs entries. It provides a unified software for our imports, exports, and accounting needs. Review collected by and hosted on G2.com.

What do you dislike about Descartes Customs & Compliance Suite?

Though promptly addressed by the support team and infrequently occurring, there is sometimes lag in the software. The client contact management aspect of it we find can be improved in that you cannot download client contact lists. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
UL
Enterprise (> 1000 emp.)
"Good Software, But Customer Support Needs a Rethink"
What do you like best about Descartes Customs & Compliance Suite?

I've been using this software system for a while now, and overall, it meets most of my needs effectively. The core features work well, and the interface is intuitive enough to navigate without much of a learning curve. For the most part, it has streamlined my workflow and improved efficiency. Review collected by and hosted on G2.com.

What do you dislike about Descartes Customs & Compliance Suite?

My experience with customer support has been frustrating—not because of delays, but because of the tone and approach. Rather than helping to troubleshoot collaboratively, support interactions often feel dismissive, with an undertone that implies user error is to blame. That kind of response makes it hard to feel confident reaching out for help when needed. Review collected by and hosted on G2.com.

BA
Business/Quality Analyst
Mid-Market (51-1000 emp.)
"Using the Descartes Customs & Compliance Suite has been both challenging and rewarding."
What do you like best about Descartes Customs & Compliance Suite?

QC CASES - The ability to create and maintain QC cases to assist our users has been a game changer for our organization.

SHIPMENT LINES - The ability to dump and load lines helps the user greatly when processing a large lined shipment.

PGA - Ability to load all PGA data via dump and load at the part level is extremely efficient for shipment processing. Review collected by and hosted on G2.com.

What do you dislike about Descartes Customs & Compliance Suite?

QC Cases - The ability to dump and load QC Cases would increase the efficiency of set up and maintenance. Adding the partner name to the scope rather than just Partner code would also be beneficial.

SHIPMENT LINES - There are compliant fields missing from the dump/load function : SIMA fields, Surtax, Excise. When these fields are required on a large lined shipment, one by one is extremely time consuming.

PGA dump and load - Missing COO and Description makes the process a bit more time consuming as we need all this information to proceed with adding the part.

Old terminology with the system makes training difficult as we are teaching new terms, such as CARM and seeing K84 or CUSMA and seeing NAFTA, PGA but seeing OGD in places. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Descartes Customs & Compliance Suite Features
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