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Docyt

By Docyt

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Docyt Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the exceptional customer support at Docyt, highlighting their responsiveness and willingness to assist effectively. (13 mentions)
Users find Docyt's ease of use remarkable, praising its intuitive interface and seamless integration with excellent support. (12 mentions)
Users value the efficiency of Docyt, benefiting from seamless integrations and a supportive team for streamlined financial management. (7 mentions)
Users commend Docyt for its helpful customer service and support, ensuring a smooth and efficient experience. (7 mentions)
Users value the seamless integration of Docyt with QBO and payroll, enhancing their financial management experience. (7 mentions)
Users note a slight learning curve with Docyt, making initial navigation somewhat challenging before it becomes easier. (4 mentions)
Users face frustrating delays in processing, onboarding, and support, leading to a cumbersome experience with Docyt. (3 mentions)
Users experience poor customer support, finding onboarding and ongoing assistance frustrating and inadequate for their needs. (3 mentions)
Users find Docyt's poor usability frustrating, especially with onboarding and complex permission settings hampering their experience. (3 mentions)
Users report frequent billing issues, including credit card disconnections and complicated processing steps. (2 mentions)

5 Pros or Advantages of Docyt

1. Customer Support
Users praise the exceptional customer support at Docyt, highlighting their responsiveness and willingness to assist effectively.
See 13 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A User-Friendly Experience with Top-Notch Support"

What do you like about Docyt?

Docyt has been a great financial management tool. The software is easy to navigate, with a user-friendly interface that makes data entry and managemen

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"The customer service"

What do you like about Docyt?

The customer service. Saurabh Chitlangiya has been very helpful trying to correct errors from past postings. He is very willing to meet via call to

2. Ease of Use
Users find Docyt's ease of use remarkable, praising its intuitive interface and seamless integration with excellent support.
See 12 mentions

See Related User Reviews

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great resource to have for your busy schedule"

What do you like about Docyt?

Ease of organizing all of your paperwork in one place with easy search options.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A User-Friendly Experience with Top-Notch Support"

What do you like about Docyt?

Docyt has been a great financial management tool. The software is easy to navigate, with a user-friendly interface that makes data entry and managemen

3. Efficiency
Users value the efficiency of Docyt, benefiting from seamless integrations and a supportive team for streamlined financial management.
See 7 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A User-Friendly Experience with Top-Notch Support"

What do you like about Docyt?

Docyt has been a great financial management tool. The software is easy to navigate, with a user-friendly interface that makes data entry and managemen

Kavin P.
KP

Kavin P.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent software for managing multiple hotel properties in one platform!"

What do you like about Docyt?

Direct integrations with all major hotel software systems, banks and credit cards. Easy and intuitive to use. Can see all of my hotel financials in

4. Helpful
Users commend Docyt for its helpful customer service and support, ensuring a smooth and efficient experience.
See 7 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A User-Friendly Experience with Top-Notch Support"

What do you like about Docyt?

Docyt has been a great financial management tool. The software is easy to navigate, with a user-friendly interface that makes data entry and managemen

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"The customer service"

What do you like about Docyt?

The customer service. Saurabh Chitlangiya has been very helpful trying to correct errors from past postings. He is very willing to meet via call to

5. Integrations
Users value the seamless integration of Docyt with QBO and payroll, enhancing their financial management experience.
See 7 mentions

See Related User Reviews

Prem P.
PP

Prem P.

Small-Business (50 or fewer emp.)

1.0/5

"Has Potential, but Buggy and Bookkeeping Team Lacks Detail-Orientation / Inferior"

What do you like about Docyt?

I like the idea of real-time books, having the software link up with my hotels' PMS systems. Real-time KPIs and real-time books would be a game change

KM

Kenneth M.

Small-Business (50 or fewer emp.)

5.0/5

"Full Suite"

What do you like about Docyt?

After a short period of time, the trained AI really does some great work. I use QBO. Although QBO has its own AI capabilities, I find that Docyt takes

5 Cons or Disadvantages of Docyt

1. Learning Curve
Users note a slight learning curve with Docyt, making initial navigation somewhat challenging before it becomes easier.
See 4 mentions

See Related User Reviews

KM

Kenneth M.

Small-Business (50 or fewer emp.)

5.0/5

"Full Suite"

What do you dislike about Docyt?

There is a slight learning curve, but that's the case with all software.

Rishi  P.
RP

Rishi P.

Small-Business (50 or fewer emp.)

5.0/5

"Recommended"

What do you dislike about Docyt?

May be Docyt app can be more user friendly .

2. Delays
Users face frustrating delays in processing, onboarding, and support, leading to a cumbersome experience with Docyt.
See 3 mentions

See Related User Reviews

Prem P.
PP

Prem P.

Small-Business (50 or fewer emp.)

1.0/5

"Has Potential, but Buggy and Bookkeeping Team Lacks Detail-Orientation / Inferior"

What do you dislike about Docyt?

Unfortunately, it has been a bug-riddled road. The team that supports the software, the account manager, primary bookkeeper are all inferior to what s

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Met or Exceeded My Expectations"

What do you dislike about Docyt?

If using the Docyt check feature, it takes many days for the checks to finally reach the vendor.

3. Poor Customer Support
Users experience poor customer support, finding onboarding and ongoing assistance frustrating and inadequate for their needs.
See 3 mentions

See Related User Reviews

Prem P.
PP

Prem P.

Small-Business (50 or fewer emp.)

1.0/5

"Has Potential, but Buggy and Bookkeeping Team Lacks Detail-Orientation / Inferior"

What do you dislike about Docyt?

Unfortunately, it has been a bug-riddled road. The team that supports the software, the account manager, primary bookkeeper are all inferior to what s

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great resource to have for your busy schedule"

What do you dislike about Docyt?

The fact there isn't a 24/7 customer service department, it would help greatly to have reliable customer service during th eUS work day.

4. Poor Usability
Users find Docyt's poor usability frustrating, especially with onboarding and complex permission settings hampering their experience.
See 3 mentions

See Related User Reviews

Prem P.
PP

Prem P.

Small-Business (50 or fewer emp.)

1.0/5

"Has Potential, but Buggy and Bookkeeping Team Lacks Detail-Orientation / Inferior"

What do you dislike about Docyt?

Unfortunately, it has been a bug-riddled road. The team that supports the software, the account manager, primary bookkeeper are all inferior to what s

Rishi  P.
RP

Rishi P.

Small-Business (50 or fewer emp.)

5.0/5

"Recommended"

What do you dislike about Docyt?

May be Docyt app can be more user friendly .

5. Billing Issues
Users report frequent billing issues, including credit card disconnections and complicated processing steps.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Docyt is very professional and has been a lifesaver."

What do you dislike about Docyt?

The only downside is somehow my American Express credit card still gets disconnected.

Minesh P.
MP

Minesh P.

Small-Business (50 or fewer emp.)

4.0/5

"Nice Product -- Lots of Potential but Needs Work"

What do you dislike about Docyt?

The onboarding was a bit painful especially if you are planning to use your own chart of accounts. Setting access and permission for team members

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Docyt Reviews (35)

Reviews

Docyt Reviews (35)

4.7
35 reviews
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G2 reviews are authentic and verified.
VP
Director of Operations
Small-Business (50 or fewer emp.)
"User friendly software and great back end team"
What do you like best about Docyt?

The user friendly docyt platform is very easy and reliable. From uploading invoices to getting it paid and checking all reports is so easy. Review collected by and hosted on G2.com.

What do you dislike about Docyt?

I do not see any downsides of using the docyt. Review collected by and hosted on G2.com.

Prem P.
PP
President / Owner
Small-Business (50 or fewer emp.)
"Has Potential, but Buggy and Bookkeeping Team Lacks Detail-Orientation / Inferior"
What do you like best about Docyt?

I like the idea of real-time books, having the software link up with my hotels' PMS systems. Real-time KPIs and real-time books would be a game changer. Review collected by and hosted on G2.com.

What do you dislike about Docyt?

Unfortunately, it has been a bug-riddled road. The team that supports the software, the account manager, primary bookkeeper are all inferior to what should be provided. I am assuming they are understaffed thus the constant issues.

Additionally, the software is constantly days or weeks behind, thus negating the real-time aspect. I am very much considering other options at this point. Very very frustrating experience. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business (50 or fewer emp.)
"Met or Exceeded My Expectations"
What do you like best about Docyt?

Efficient, Professional and Cost Effective solution for small business bookkeeping. Sahil and Saurabh make themselves available to us and get the task at hand accomplished without having to follow up all the time. Review collected by and hosted on G2.com.

What do you dislike about Docyt?

If using the Docyt check feature, it takes many days for the checks to finally reach the vendor. Review collected by and hosted on G2.com.

Minesh P.
MP
Partner
Small-Business (50 or fewer emp.)
"Nice Product -- Lots of Potential but Needs Work"
What do you like best about Docyt?

Onboarded 9 hotels with Docyt in early 2024.

We really like that they have an integration with most hotel systems.

Docyt has the ability to be an all in one system including document management, accounts payable, receipt capture, and reporting. It allows the ability to provide limited access to different team members.

Ability to pull USALI formatted financials and to pull reports and KPI on a portfolio basis is a plus.

The IOS app is great to quickly research something or pull reports on the go.

The team has been responsive to resolve any questions, concerns, and issues.

Docyt has a great help center and a suggest feature section which shows they are continually looking to improve the product. Review collected by and hosted on G2.com.

What do you dislike about Docyt?

The onboarding was a bit painful especially if you are planning to use your own chart of accounts.

Setting access and permission for team members is difficult. They need to add to have preset permissions and ability to copy across different entities.

The system keeps auto categorizing expenses without departments

Processing bills and receipts require too many steps/clicks.

There has been a lot of turnover in a short amount of time on the dedicated team Review collected by and hosted on G2.com.

Verified User in Retail
UR
Small-Business (50 or fewer emp.)
"The customer service"
What do you like best about Docyt?

The customer service. Saurabh Chitlangiya has been very helpful trying to correct errors from past postings. He is very willing to meet via call to help me understand why and where items are charted Review collected by and hosted on G2.com.

What do you dislike about Docyt?

The fact that certain vendors are unfamiliar the team. We have had numerous team member changes that have resulted in inconsistent postings. If Saurabh remains on our team consistent posting will occur and be quickly corrercted. Review collected by and hosted on G2.com.

Hitesh P.
HP
CFO
Mid-Market (51-1000 emp.)
"Great Product"
What do you like best about Docyt?

Easy to use, seamless intregration and great support. Onboarding was quick and supportive. Review collected by and hosted on G2.com.

What do you dislike about Docyt?

So far we have good experience and would recommend to other business owners. Review collected by and hosted on G2.com.

KM
CEO
Small-Business (50 or fewer emp.)
"Full Suite"
What do you like best about Docyt?

After a short period of time, the trained AI really does some great work. I use QBO. Although QBO has its own AI capabilities, I find that Docyt takes it up two notches. From bill pay, uploading vendor invoices and receipts, I find Docyt's A.I. faster and more accurate than many of the other software that I've tested/used over the last 6 years. Review collected by and hosted on G2.com.

What do you dislike about Docyt?

There is a slight learning curve, but that's the case with all software. Review collected by and hosted on G2.com.

NP
Owner
Small-Business (50 or fewer emp.)
"Best Accounting Automation with Human Touch !!"
What do you like best about Docyt?

Customer service, knowledge, prompt solution to problems, readily available, reports at your fingertips, easy access, integrated with current accounting software and QuickBooks. Review collected by and hosted on G2.com.

What do you dislike about Docyt?

None so far, everyone from sales, implementation to the monthly review has excelled in their performance. No shortcomings. Review collected by and hosted on G2.com.

CS
CEO
Small-Business (50 or fewer emp.)
"Alyways professional and consistently works to make my account accurate"
What do you like best about Docyt?

Working with Lokesh and Saurabh and disussing and resolving any challenges with myfinances Review collected by and hosted on G2.com.

What do you dislike about Docyt?

the Time difference can be challenging butthey do their best to work with me Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Small-Business (50 or fewer emp.)
"A User-Friendly Experience with Top-Notch Support"
What do you like best about Docyt?

Docyt has been a great financial management tool. The software is easy to navigate, with a user-friendly interface that makes data entry and management so easy. We especially appreciate the helpful prompts to categorize uncoded items, ensuring accuracy in our financial records.

We also liked it's interactive upload section. The reminders to add statements and relevant documents for reconciliation streamline the process significantly. And the seamless integration with QBO and payroll accounts was great.

But most importantly, the team! From Vaishali in onboarding to monthly management, to Kori as a CPA and overseer, and Lily in sales & marketing, everyone was incredibly helpful and hands-on throughout the entire process. They made the transition smooth and ensured we felt supported every step of the way.

We highly recommend Docyt to anyone looking for a user-friendly and efficient AI accounting solution. The combination of intuitive software and a fantastic support team makes Docyt truly valuable. Review collected by and hosted on G2.com.

What do you dislike about Docyt?

Of course, as with any AI tool, there's always room for improvement and further development. Some of the journal entry features were not ideal! However, Docyt's overall functionality and exceptional customer service far outweigh any minor setbacks. We are also confident that Docyt will continue to learn and refine its capabilities. Review collected by and hosted on G2.com.