ezCater Reviews & Product Details

New customer sales are great for a small business Review collected by and hosted on G2.com.

Lack of respect and protection of other companies brand. Carelessly will delete your existence

Don't put your catering company on this site. It seems wonderful in the beginning but they will strong arm your company, treat you as disposable., Refuse to take your calls, And delete years of reviews you earned on their site. This is like putting your hard work into someone else's pockets.

Avoid working with this company and stay independent. I was with them for 10+ years and was faithful and our company was devoted to customer orders. After all these years and hundreds of 5 star reviews, ezcater deleted us without hesitation after we did not want to take some of the smaller orders they serve.

Constant policy changes and micromanagement to caterers. This has been a discouraging, disheartening, and offensive experience. We now work hard not to give our autonomy to a big company like this.

You will be disposable, they will manage your reputation and your customers as theirs and delete you when they feel like it. I wish o could've told my younger self this before we signed up for this company. RUN! Stay independent and put your hard earned money into independent marketing and customer management so you don't be shut down out of what you built.

I think we will look up and this company will be a distant memory, like Enron & Blockbuster. You can't delete people's posterity. Justice will happen when someone has the money and resources to fight Ezcater Review collected by and hosted on G2.com.

What i like the most about EZcater is obviously the rewards. I like the ease of placing an order and i really love the feature where I can invite a colleague to pay which is important in accompany where multiple teams order. Review collected by and hosted on G2.com.

-"Zero cater" a competitor has a winning edge only because every single restaurant provides signs for their food. Signs that include dietary restrictions. This one thing is why two people from my team have left EZcater and use them.

- All customer reviews should include a list of what dishes the person ordered from any restaurant. It would really help future orderers.

- A few times I've left negative reviews, and i've gotten calls from the rest. manager .. they're trying to fix it of course, but its so awkward.

- When trying to order for womans history month i could find hardly ANY rest. thats woamn owned We live in NYC or variety should be wayyyy bigger.

-our company card was authorized before the food was delivered recently , which was unexpected. I know lots of companies MUST use virtual cards with set limits that has yoU go through an approval process(like Brex, etc.) instead of every employee having a company credit card. having an authorization place before delivery created an issue.

When I spoke with a representative, I was told the charge was authorized early because the event was 48 hours away. But the restaurant’s cutoff time hadn’t passed, it was actually over 10 hours later, meaning i can still make changes to the order (including cancel it ) so I don’t understand why the authorization is even necessary—it just didn’t make sense. That kind of timing feels like it’s asking for issues.

When we decided to change restaurants and cancel the order, I had to go back to Finance to get approval for a new limit before placing the new order, which was a big inconvenience.

- You guys are LOSING alot, ALOT of money by not having Liquor stores on the site. Review collected by and hosted on G2.com.

If/when there are questions or issues with an order, ezCater will make it right by going above and beyond. I also love receiving points! So it makes me happy to order for the team-plus the platform makes it easy. Review collected by and hosted on G2.com.

Not all restaurants offer the same options throughout, so sometimes you have to sift through a few restaurants to find exactly what you need. (I think that is more on the restaurant side, vs ezCater). Review collected by and hosted on G2.com.

Very easy to order items. Very responsive when there are issues. Fairly good variety of restaurants Review collected by and hosted on G2.com.

Sometimes there is too much repetition of offerings in a short amount of time. Review collected by and hosted on G2.com.

Most of the caterers can be available the same day if you order early enough. There is a countdown on order cut-offs. Awards points! Review collected by and hosted on G2.com.

Is only for large orders; not useful for meetings with less than 6 people and a lot of the caterers have high minimum orders. Review collected by and hosted on G2.com.

Service is available in many locations across the US

Timely delivery Review collected by and hosted on G2.com.

For our corporate team event, we ordered BenJYehuda by using EZCater service. After we entered our order, they sent us a text, asking us if we wanted to modify my orders to the buffet style. We asked if we would receive all the original orders we entered, which included chicken shawarma, gyros, and falafel. They confirmed so and then modified our order. We asked them to send us the detailed modified order. They did so in a long text, which was difficult to read. It wasn't until the next day when we realized they missed to include gyros in the modified order.

We contacted them about the mishap. They attempted to contact the restaurant, which declined to accommodate the mishaps since the restaurant wasn't involved in the order modification. Then EZCater refused to take any responsibility of the order modification mishaps and blamed everything on us instead, citing the long text they sent.

Because of this incident, we would not trust them about getting things right in the future. Review collected by and hosted on G2.com.

Nothing....won't apply our online prices...send tons of emails and/or calls to confirm orders if you havent confirm within 5mins. Review collected by and hosted on G2.com.

Fees, it is officilay a scam, they are charging 15% on Delivery fees that they removed at the end of the invoice to look good with the clients while we are paying this non existing service...litterely a scam to get extra $$$ from businesses....do not use them. Review collected by and hosted on G2.com.

ease of order and fast updates and GREAT customer service. Review collected by and hosted on G2.com.

How catering is not professional anymore and any driver can take the catering and drop off. No expert packing and unloaoding. Most times things are forgotten (Food or tableware) and the drivers don't know what they picked up or CHECK the items on the invoice to make sure everything is there. The drivers don't help lay out the food. These drivers are simply Uber drivers and alike. WE NEED EXPERT CATERERS to help with our catering for our corporate orders that we do a few times a week for large (100 ppl) and small groups (5 ppl). The Ez Cater site is user friendly and has great features and filters. Review collected by and hosted on G2.com.

Very responsive and effective customer service, easy to find a caterer - all of them in one place. You can set up a group ordering. Tax exemption is an option. One place to pull up all receipts. Review collected by and hosted on G2.com.

Some caterers have unjustifiable food minimums (for an item that you are ordering), some have very limited options to itemize or add extra (proteins, for example). Some caterers' delivery cost is calculated based on the percentage from order, which turns out to be very pricey sometimes. Review collected by and hosted on G2.com.

I like that all of my orders are in one dashboard where I can easily see everything for the upcoming dates Review collected by and hosted on G2.com.

No downsides - some of the caterers would prefer that you go directly through them, but for someone that has multiple orders pending in a time frame, its relaly much easier to use ezCater Review collected by and hosted on G2.com.