Entrust IDV, formerly Onfido Reviews & Product Details

What I like most about Entrust IDV is that it’s really easy to use and integrates smoothly, making onboarding quick while keeping fraud in check. The workflow builder is flexible, reports are simple to understand, and support is reliable, which makes scaling verification straightforward. Overall, it’s secure, fast, and adaptable, with everything you need to meet compliance without extra hassle. Review collected by and hosted on G2.com.

It can be expensive sometimes and bit slow in processing of ID documents. Review collected by and hosted on G2.com.

If your business requires Know Your Customer (KYC) compliance, Onfido is an excellent option. Their solution not only delivers outstanding service but is also designed for ease of use, ensuring a smooth and efficient process. Review collected by and hosted on G2.com.

As with any international solutions or compliance vendor, I sincerely hope they consider offering a lower-commitment package for their clients. This approach would provide greater flexibility and competitiveness. Review collected by and hosted on G2.com.

Very easy to use from a non developer level, integration into our own system also has been helpful, and very indepth documentation helps us understanding how we can best utilize the tool Review collected by and hosted on G2.com.

I think the feature support is indeed a bit limited for ID types but still covers the most important/most common forms of IDs. Review collected by and hosted on G2.com.

Onfido Studio and all the fraud features available + the fact that it is now compliant with all major European Markets thanks to the Qualified Electronic Signature. Review collected by and hosted on G2.com.

It's does not offer penny test for micro payment. Review collected by and hosted on G2.com.

Ondifo is really good at detecting and preventing fraud.

The platfomr is very intoitive and user friendly and makes it easy to integrate and build the identity verification process.

Easy to build more complicated flows and scale up as the business requires using the onfido studio. Review collected by and hosted on G2.com.

The only thing that is to mention here would be that it might generate some false positives from time to time, but considering the wide range of fraudulent attempts Onfido is able to identify, this is a very small inconvenience. Review collected by and hosted on G2.com.

Customer support of Onfido is prompt and is usually accurate in its response. Review collected by and hosted on G2.com.

Onfido has to start leveraging AI, especially POA verification has come a long way since the advent of LLM. Review collected by and hosted on G2.com.

Onfido does their best to improve and resolve issues as soon as they can. They take care of us really well, and ensure continuous success. Review collected by and hosted on G2.com.

Onfido is quite costly in terms of investment, as well as updates or requested enhancements don't come as quickly as we would want since many entities use it. Review collected by and hosted on G2.com.

Identity verification made fast as well as its great human support. We use the service daily, onboarding an average of more than 1,000 customers. Review collected by and hosted on G2.com.

Document segregation on Malaysian market not fully comprehensive Review collected by and hosted on G2.com.

Dashboard reports and results display is exactly what we need for the business. API integration easy. Review collected by and hosted on G2.com.

Associated costs with volume - although this is just a necessary evil! Review collected by and hosted on G2.com.