FieldRoutes, a ServiceTitan company Reviews & Product Details

i love their features and how easy it is to scale your operations with the onboard tools. Smart routing is a daily use as well as the option to see the technicians' stops on a simple map. The integration team was great and we were able to get onboarded quickly. Review collected by and hosted on G2.com.

Thier customer support is slow and sometimes unhelpful and learning to use the tools is unfortunately mostly on you, the training they do provide on it is sparse and they really only show you the basics. Review collected by and hosted on G2.com.

I appreciate that I can find most things I need and if I can't, a quick call to my account rep can usually solve it. Review collected by and hosted on G2.com.

Each time there is a fix for a bug, that fix typically creates another issue or bug to become present in the system, breaking reports and providing inaccurate data. Review collected by and hosted on G2.com.

The Routing is amazing and I love how easily I can access all of my branches from my iPhone. Reporting is also very intuitive easy to follow. The service report is easy to fill out and very customizable Review collected by and hosted on G2.com.

I don't care for the selling process on the iPhone I find it not very intuitive and difficult. I have used better selling platforms. I also don't care for its inability to let multiple users access one customers profile at a time Review collected by and hosted on G2.com.

It is a extremely easy CRM to understand and use. Review collected by and hosted on G2.com.

There are frequent issues that we run into when it comes to not being able to kick users out of cards when they forget to close them. Review collected by and hosted on G2.com.

I really like how readily available representatives are there to help you. Review collected by and hosted on G2.com.

I dislike that I’m unable to the log in on pestroutes before 6am on my mobile or laptop. Review collected by and hosted on G2.com.

I like that it houses all of our customer's information. Review collected by and hosted on G2.com.

We have multiple offices across the US, and we must separate them for accounting purposes. Reporting is terrible. Review collected by and hosted on G2.com.

This Company and Software could fulfill a need in the Pest Control Industry because there are advantages to the actual software when I compare it to the other companies in this market space. Servpro, Pestpac, Service Auto Pilot, Route Rite. The cost of the service is also a plus. Review collected by and hosted on G2.com.

Unable to group locations under a Bill to account allowing the Client the ability to have just one login to the portal. Email reminders have no way to know if they have been sent without talking to the client they were sent to. The routing module is not as easy to use and therefore takes more time for routing costing more on labor.

The largest problem though is their lack of Communication especially after COVID restrictions. Emails are not answered and when they are it is more of a generic response. My personal experience with them compares to when I first started using PestPac in 2006. It is a good product but the ability to communicate effectively with their customer lacked especially on the West Coast as they were based on the East Coast. My hopes are that with some time and with the company recognizing their shortcomings when it comes to communication and correcting them, PestRoutes could really Compete in the market. My issue with PestRoutes is that when our Company made the decision to switch to PestPac and I sent in an email explaining our intentions to cancel and asking them what the process is. I had to send three emails over the period of 2 weeks to finally get a response and that response was not to explain the process as I asked but it only asked the reasons why. I was kind enough to take the time to tell them why and then I received an email that wanted me to elaborate. First of all I am not responsible for helping them fix their issues and second, I was in the process of changing over our system so as anyone knows this is a very time consuming process while still operating the business so I did not respond back other than to ask for confirmation of the cancellation. At that point I did not receive a response until I then sent another email 5 days later asking for confirmation at which time I still had not gotten an answer about the process other than what I was experiencing which was them dragging out the cancellation and then charging me another monthly fee and also allowing customers to still pay thru the Client Portal which I assumed(bad on me) they would not be able to.

All of this to say that a simple response either by phone or email which explained how the cancellation Process works would have saved me from not just money spent but more importantly the time to continually try to confirm that my account was cancelled. I also would not be spending the time to write this review. Review collected by and hosted on G2.com.

Their software is functional for most small businesses Review collected by and hosted on G2.com.

The API is not flexible and segmented in such a way that it makes writing applications that use the data in real time complex. Essentially it’s good for copying data. Review collected by and hosted on G2.com.

How easy the platform is to use and that it is customize able. Pest routes makes it easy to access the information I need. I am able to track my applicators live, go back and review paperwork. Make changes to routes, customer accounts, billing, scheduling, reports, sales, etc. I am also able to manage all my interstate locations and organize my SP's into teams. Review collected by and hosted on G2.com.

That you cannot search the entirety of your pest routes for a customer without first selecting the branch. There was no training for me in pest routes so I am unfamiliar if there are more features that I haven't discovered that may be helpful. Review collected by and hosted on G2.com.

I am new to the Pest Control industry and PestRoutes has been a breeze to learn! It's SO user-friendly and I feel like it all "makes sense". Everything you need is right where you need it and labeled in plain English. Learning a new industry is hard enough, but not having to struggle with the software has DEFINITELY made my life easier. Review collected by and hosted on G2.com.

The only downside I can think of is that I'd really like to be able to see the Appointment Notes somewhere together, like on the Notes screen. I know some of them are there, but it would be convenient to see the notes that I or the Salesman type in for the Tech. Review collected by and hosted on G2.com.