First Due Reviews & Product Details

I really like how First Due is able to make their program adaptable to our needs. When they see a need for improvement from the people who use it, they find a way to make it happen. The ability to pull out information for analytics is improving almost monthly. Talking with other Fire Departments and how they utilize First Due in dashboards or ad-hoc reports all we need to do is talk with our First Due rep and he can bring over the report they have already created. Makes life so much easier when the setup you are looking for is there and you can tweak it to be exactly what you are looking for. Review collected by and hosted on G2.com.

If you are looking for a one-of-a-kind thing to be done in the system you might not get what you want due to demand. If what you are looking for is wanted by multiple departments then it is more likely to become a priority. Review collected by and hosted on G2.com.

For years I was looking for a program that allowed me to design my inspection checklist as needed. I talk with many who stated oh we can do that well when I cam across First Due not only could they do that but more. I use it for permiting , inspections, and my crews like the ease of use as well. Their customer service is outstanding when I have an issue they are there to listen and find an answer for me fairly quickly. It was very easy to implement and intergrate into our department. We use it everyday and are always looking to add things we do try to challenge their Dev Team with ideas that we think would make it even easier to use. Review collected by and hosted on G2.com.

There are a few things I wish it could do right now but I have to wait for their Dev team to put it together. Sometimes I am not paitent. Review collected by and hosted on G2.com.

Our team enjoys the interconnectivity of all the modules, we went from paying for 4 different vendors for scheduling, responder, pcrs, and messaging. One software now does it all. We also enjoy how often new features are being rolled out, we look forward to the monthly release notes to see what new features are on the platform. Review collected by and hosted on G2.com.

Some flows especially in scheduling are still a little clunky, we have to go into setup to edit snap assignments. This seems to be something that is being worked on. Review collected by and hosted on G2.com.

The customer service focus. Everything from the Facebook chats, ideas page, ticket tracker, everything. It’s HEAVILY focused on the customer success. Review collected by and hosted on G2.com.

The small downsides are that the core functionality is always tailored to a full time shift based fire department. Most features rarely are driven by volunteer fire service thinking which causes a lot of creative use on our end. Review collected by and hosted on G2.com.

The ease and consistency of the platform across all modules. The knowledge base is super helpful, especially during implementation. The system for implementation is superior to other products i have had to install and set up. Customer service is far above the rest. The my area in the knowledge base is extremely helpful in keeping organized. I use this product everyday, from work and home to on the road. I am a Battalion Chief and i like the fact that i can approve time off at a moments notice so that my personnel can plan their lives. The integration to the department was very easy. Review collected by and hosted on G2.com.

Some of the features are at a macro level. Each of these areas have been addressed and with each passing month the improvements have been welcomed. Review collected by and hosted on G2.com.

Reporting is very fluid and ensures you get all the required info. Inspection module is nice for tracking pending and reinspects. Hydrant module is great for quick info on gpm/pressure while responding to fires. Review collected by and hosted on G2.com.

I wish the inspection module was better at reminding me to reinspect. This is probably a user error on my part Review collected by and hosted on G2.com.

Customer service is awesome. Kevin Collier and our client support team really treat us well and is very responsive to our needs. Emails are answered promptly and often with very detailed steps on how to complete what I am trying to do. Review collected by and hosted on G2.com.

When setting up First Due there is a lot of data to input. It's a little overwhelming at times and I found just tackling one module at a time is the best approach. Don't be afraid to ask them for help. Review collected by and hosted on G2.com.

I like that First Due combines multiple essential modules—such as EMS/Fire Reports, Inspections, and Pre-Planning—into one platform, eliminating the need to download and manage separate programs. Review collected by and hosted on G2.com.

I dislike that First Due doesn’t offer a more streamlined process for troubleshooting bugs and errors, which can make resolving issues time-consuming and frustrating. Review collected by and hosted on G2.com.

One of the best aspects of First Due is their customer success program. You have a dedicated member of the First Due team providing your department a point of contact for questions, issues, sales needs, etc. who knows your unique structure and understands your department intricacies. Review collected by and hosted on G2.com.

First Due is working towards improving their reporting abilities, especially for those departments with staff that have strong analytical skills. Currently, the ability to run reports on the data is limited in nature. Additionally, creating custom form outputs for printing inspections and investigations leaves a lot to be desired. Review collected by and hosted on G2.com.

I like the Pre-Planning aspect of the software. Preplan information should be put on the map and made available on any internet-connected device, with either the Responder App or the Website. Review collected by and hosted on G2.com.

There is nothing I truly dislike. The only downside for me is being unable to keep up with the advancements. However, they do a great job pushing out a monthly informative article on all the changes and advancements. Review collected by and hosted on G2.com.