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FoodStorm Reviews & Product Details

FoodStorm Product Details

FoodStorm is the world's only built-for-grocery order ahead, meals and catering software. FoodStorm allows your customers to place orders online or in-store, centralizes your production and streamlines operations across multiple stores and departments. FoodStorm can power all your grocery use cases including holiday catering, made-to-order meals, deli pre-orders, custom cakes, everyday catering, coffee ordering and even floral! Get in touch today to learn what FoodStorm can do for you.

Seller

Instacart

Discussions

FoodStorm Community

Languages Supported

English

Product Description

FoodStorm is a web-based software solution that provides features under one system to help you manage your business.

Overview by

Melissa Brick

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Perceived Cost

$$$$$

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SH

Sam H.

Member

Enterprise (> 1000 emp.)

6/28/2021

"Massive fall from grace....best avoided"

2.5/5

What do you like best about FoodStorm?

FoodStorm WAS an amazing piece of software with customer centric approach. They were genuinely game changers in their day. Sadly. since the takeover by Instacart there is no longer any account management, support is almost non-existant and the site is no longer PCI compliant. Review collected by and hosted on G2.com.

What do you dislike about FoodStorm?

Lack of support and account management. Not PCI compliant. Review collected by and hosted on G2.com.

Recommendations to others considering FoodStorm:

Try it out for a period before committing and try other software too. We took out time to test different options and FoodStorm came out way ahead of anything else we tried. Review collected by and hosted on G2.com.

What problems is FoodStorm solving and how is that benefiting you?

FoodStorm previusly streamlined our operation, ordering, invoicing and much more. Review collected by and hosted on G2.com.

Response from Melissa Brick of FoodStorm

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Hi Sam & thank you so much for your positive review. We appreciate you as a long-standing customer of FoodStorm and as always, if you need anything at all, please contact our dedicated Support Team :)

TM

Tracy M.

Small-Business (50 or fewer emp.)

8/30/2023

"Amazing Staff Memeber - Jessica Chud"

5/5

What do you like best about FoodStorm?

The fact that when we need support they will answer usually within the hour, the same day, even though they are in the are in a different country. Jump on call with you best customer service she provides Review collected by and hosted on G2.com.

What do you dislike about FoodStorm?

At this point nothing they are very helpful Review collected by and hosted on G2.com.

UR

Verified User in Retail

Enterprise (> 1000 emp.)

7/27/2023

"Flexible, Innovative and Customer Experience Focused"

5/5

What do you like best about FoodStorm?

Easy, intutive user experience resulting in less need for customer support. The Foodstorm team is very responsive and fun to work with. Review collected by and hosted on G2.com.

What do you dislike about FoodStorm?

Was hoping for Foodstorm to be integrated with Storefront Pro by now. Review collected by and hosted on G2.com.

DM

Denise M.

Business Manager

Mid-Market (51-1000 emp.)

10/4/2022

"Sadly Cannot Recommend"

1.5/5

What do you like best about FoodStorm?

-Ease of entering invoices

-Automatic daily payments Review collected by and hosted on G2.com.

What do you dislike about FoodStorm?

It is not accounting friendly.

-You cannot credit an invoice. You have to create a separate credit invoice with a completely different number. It confuses the customers and does not reflect in the original invoice.

-When a customer cancels an order that has already been paid for, it comes over as an expense that doesn't break down what the expense is for. It simply comes over as AR. However, the credit memo credits food, delivery, gratuity, etc. That causes an issue because we have a credit to the different income accounts, but the expense does not come over the same way. We have to delete the expense and create an invoice for the exact same things as the credit memo so that they properly offset each other. This costs us time and money (labor cost) to fix.

-You cannot export a single invoice. It must be done by day, which can cause issues if you do not want to export everything on that particular day.

-Exporting to QuickBooks takes an excessive amount of time (very slow). They claim this is a QB issue, but our previous software did not have this issue with QB.

-Reports do not include a Sales Log with payment information. Review collected by and hosted on G2.com.

What problems is FoodStorm solving and how is that benefiting you?

We requested assistance with the problems previously referenced, but we continue to be told that these issues are “not something we can look into at this stage” and “we don’t have an ETA”. At times we have just been told “this isn’t something we can do”. We’ve been requesting many of these items since last year so this is disappointing and is not benefitting us. Review collected by and hosted on G2.com.

Response from Melissa Brick of FoodStorm

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Hi Denise, thank you for your review and feedback. Our team is happy to notify you that the export between Quickbooks and FoodStorm is now significantly faster, which you should see reflected, but please contact our Support Team if you still experience a lag when exporting.

Our team is continually prioritizing customer requests, and will consider further improvements to our Quickbooks integration in the future. Thank you again for your review and feedback.

IF

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

8/8/2023

"Helpful and thoughtful business representatives"

4/5

What do you like best about FoodStorm?

The integrations with last mile delivery Review collected by and hosted on G2.com.

What do you dislike about FoodStorm?

It is not embedded with either a branding or shopping apps Review collected by and hosted on G2.com.

ES

Ellie S.

Director of Non Perishable Procurement

Mid-Market (51-1000 emp.)

10/21/2021

"Very user friendly; great for catering items"

3.5/5

What do you like best about FoodStorm?

I really like how customizable everything is from the item side. I can change items, prices, add items, add pictures, in seconds. I also like the clean look of the layout of the web page and all the different functions we can do ourselves to add buttons, pages, and categories. I like being the one to manage the website instead of going back and forth with an outside company. The Orders page is also laid out very well. I love the calendar view and the way we can check on, edit and print the orders with the click of a button. I also like that whenever I find or see a problem, our customer success manager at FoodStorm is very responsive and will get the problem fixed, give me an answer ASAP, and will jump on a call or screenshare with me whenever I need. For stores our size (very small), this is a great option for integrated catering platform and easy to use website. Review collected by and hosted on G2.com.

What do you dislike about FoodStorm?

While FoodStorm is great for catering trays and platters, some important grocery items are hard to add to the site, like by the pound items. Items that need modifiers, such as sIngle sandwiches or salads with toppings, or cakes with different flavors/colors/options, are also difficult although we have found ways to work around that. I've also found that ordering for a different recipient than the person placing the order online is somewhat confusing. Do-able, but not very clear in terms of the verbiage on the checkout page that I cannot change. Some customers are unwilling to give credit/debit card information to our deli and bakery staff when placing an order, and would prefer to check out through the register, which is difficult since all FoodStorm orders must have payment in FoodStorm. Our customers are unable to use EBT payments, only credit and debit, which has had some pushback from our customers and has resulted in us cancelling orders in the system, since they need to check out through the register. However, we are working on an integration with our front end system ECRS that will hopefully solve some of those payment issues. Review collected by and hosted on G2.com.

What problems is FoodStorm solving and how is that benefiting you?

Having a centralized location for all of our orders has been very helpful. Each of our departments can log in and see all orders in real time, and those of us in management positions can see all orders from all 4 stores. We used to take all orders by hand, we only had them on paper, besides orders from our website that only lived in the departments emails. We are hoping that this centralized order list will be helpful with our Thanksgiving production as well. In the past we have used manual Excel sheets to track orders, which get messy. This is a more consistent and streamlined way to track history and production. And will be helpful for planning for next year! Review collected by and hosted on G2.com.

UF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

6/22/2021

"FS"

5/5

What do you like best about FoodStorm?

- Implement an email communication feature within the platform, similar to Tripleseat, so we don't need to use MS Outlook.

- Display the grand total amount from the last two columns (total payment + balance) in the Custom Event Order Report. Review collected by and hosted on G2.com.

What do you dislike about FoodStorm?

- Unable to create subtitles within the main group document titles without including the dollar amounts

- Basic event reporting by segments capability might be added for free in the future Review collected by and hosted on G2.com.

Recommendations to others considering FoodStorm:

YES! Review collected by and hosted on G2.com.

What problems is FoodStorm solving and how is that benefiting you?

- Very detailed itemized menu items + link to prices, etc.

- Very user-friendly dashboard as well

- Everyone loves the system; it makes communication to the concerned department so efficient and transparent, and it is also cloud-based! Review collected by and hosted on G2.com.

Response from Melissa Brick of FoodStorm

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Hi and thank you for your positive review!

At FoodStorm we are always reviewing what reporting features would be most beneficial for our users, so we have taken your events report feedback onboard. In regards to the document titles, if this is a configuration issue, please contact our Support Team for assistance in getting this edited appropriately.

NF

Nicole F.

Head Office Manager

Small-Business (50 or fewer emp.)

6/23/2021

"I don't want to remember life before FoodStorm"

5/5

What do you like best about FoodStorm?

I love the entire system. Everything is so well thought out and functional. It helps you get into a daily rhythm and keeps those processes front of mind, so nothing critical is forgotten. It makes the catering operations so much easier, I honestly don't know how we managed it before FoodStorm. Review collected by and hosted on G2.com.

What do you dislike about FoodStorm?

I don't dislike anything per se, but sometimes I would love more functionality to search for orders. If we could search by parameters other than client and company that would be very useful. I would like to be able to search by cost or item or something else and it can be frustrating that I can't do that....yet. I'm sure they will find a way! Review collected by and hosted on G2.com.

Recommendations to others considering FoodStorm:

I can't recommend it enough. It will make your work a lot faster, more accurate & easier. The team are so helpful and nice, they are an absolute pleasure to work with! Also, love that they are big on education & development, the new webinars are so useful. Review collected by and hosted on G2.com.

What problems is FoodStorm solving and how is that benefiting you?

The abandoned carts function give you a lot of insight into why people might not be following through with their order. So delving into that can help you make changes to delivery minimums or information on your website, that might be causing people issues. Review collected by and hosted on G2.com.

Response from Melissa Brick of FoodStorm

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Hi Nicole and thank you so much for your glowing review!

As always, we have passed your review and feedback on to our Development and Product Team. We appreciate you as a FoodStorm customer :)

ML

Mandy L.

Catering Manager

Small-Business (50 or fewer emp.)

6/21/2021

"Amazing program that delivers"

5/5

What do you like best about FoodStorm?

The ease of foodstorm for admin and also for the client is phenomenal. Review collected by and hosted on G2.com.

What do you dislike about FoodStorm?

I like it all. Would love to be able to generate end of day reports on mobile also for ease Review collected by and hosted on G2.com.

Recommendations to others considering FoodStorm:

I absolutely recommend Foodstorm to anyone out there looking for a program that is so easy to use but so powerful in what it can do.

It is so easy for a new client to set themselves up and start ordering with you.

It is super easy to run all your reporting and to give you insights on where you're doing well and where you need improvement.

It has been a game changer for our company and has streamlined all our processes and saved us a great deal of time.

From menu creation ease to adding photos to placing orders to quoting and to production reports and end of day, it has it all.

Amazing product and equally as amazing custome care.

I highly recommend foodstorm especially to those in the food and catering industries. Your clients will love this and so will your staff. Review collected by and hosted on G2.com.

What problems is FoodStorm solving and how is that benefiting you?

Effective quoting that looks professional. Ease for clients to place orders have freed my time up Review collected by and hosted on G2.com.

Response from Melissa Brick of FoodStorm

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Hello Mandy and thank you for your review.

I am happy to report you're in luck! We heard your feedback and have just released mobile functionality for ALL reports within FoodStorm, so you should now see this in your FoodStorm backend when accessing on a mobile device via a browser (not via the app just yet!). We are constantly working on improving our customers' experience with FoodStorm, so if you have any more feedback, please contact your dedicated Support Team.

AD

Andrew D.

Owner

Mid-Market (51-1000 emp.)

8/9/2021

"Most Powerful Catering Program"

5/5

What do you like best about FoodStorm?

Foodstorm runs our entire business from shopping cart to deliveries. Without it we would struggle to do 120 functions a day. It saves us time and money while reducing mistakes and errors. We can enter order directly from a phone call and the system organises our entire kitchen with 8 sections. We highly recommend Foodstorm for anyone in the hospitality business. Review collected by and hosted on G2.com.

What do you dislike about FoodStorm?

No system does everything, but this one does the most. Review collected by and hosted on G2.com.

Response from Melissa Brick of FoodStorm

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Wow Andrew, thank you for your kind words & positive review! The FoodStorm team appreciates being such an integral part of your business's operations and takes pride in being your partner. As always, don't hesitate to contact our Support Team if we can help with anything at all.