FoundationIP Reviews & Product Details - Page 3

We like the customer service support, the events tab, and the playing items through to the activity code. The audits and family tree/related matters are very handy. The report structure is very robust. Review collected by and hosted on G2.com.

It is hard to find step by step instructions. I dont know which manual to look in for what. there is a lot of great information out there, but where do I find what I need. Review collected by and hosted on G2.com.

There are a number of reports that can be generated and configured in just about any way you would like. Review collected by and hosted on G2.com.

The methods of entering data are somewhat counterintuitive. Review collected by and hosted on G2.com.

I can find the matters I am working on very easily. Case information is readily available. The dashboard is great to see recent matters. I can run reports and look up contacts very easily. The Dashboard allows me to see recent matters that I have worked on and what daily tasks that I have to work on. Review collected by and hosted on G2.com.

I would like to see more information under the Entities and Personnel tabs so that I don't have to click on each name separately. It would be nice to have that information more visible instead of having to click into each name and the return back. Review collected by and hosted on G2.com.

If FoundationIP doesn't have a solution, they will help you figure one out. There is no high pressure sale to get you to buy a product. They always want to work with us to figure out what makes the best sense for our business need or the problem we are trying to solve. Review collected by and hosted on G2.com.

Report building - would like to see more drag & drop capabilities rather than traditional programming. I would like the ability to search (with words, like the reports screen) all of the matter blocks and data fields for quicker report building capabilities. Review collected by and hosted on G2.com.

It's comforting to know that FIP, my docket system, knows the patent rules for both the US and worldwide. This takes a lot of pressure off a small firm like mine.

The frequent and thorough reminders are helpful when planning my workload.

Having the docket program web-based means I can log in from any computer and have no concern about data loss. Review collected by and hosted on G2.com.

It's probably time for FIP to upgrade their web interface. It works fine, but I'm betting they can improve it. The interface requires a few too many clicks to change details (etc.). This is not a strong dislike. Rather it's a suggestion that their product can be upgraded. Review collected by and hosted on G2.com.

I like being able to check related cases (helpful for foreign patents and filing Information Disclosure Statements). I also like seeing what attorneys are assigned to a matter.

Emails don't always auto-save into the correct location, but when the feature works correctly it's helpful. Review collected by and hosted on G2.com.

There are a lot of glitches when sending emails out of FIP. Email formatting (spacing, font, etc.) is often distorted after sending, or sometimes completely blank. You aren't able to re-order attachments or check that they are the correct documents once attached to an email. Email addresses don't auto-populate like in Outlook, so you have to copy and paste or type them fully every time. I'm not able to save draft emails for sending later for attorney review. Sending an email now takes drastically longer than it did in Outlook.

Running reports isn't very intuitive or user-friendly. It often takes multiple attempts obtain the correct information. Daily dockets generated in FIP include a lot of duplicate entries and future reminders, which makes it long and a bit overwhelming. I end up spending a lot of time looking into matters only to find out they're not due for a few months. I wish there was a simplified or condensed daily docket with hard deadlines only.

Saving documents and emails to each task/topic can make locating the last email sent to a client difficult. It would be helpful to have a feature that sorts all emails for a matter in chronological order. Review collected by and hosted on G2.com.

My favorite aspect of FIP is the email feature. I truly appreciate not having to save every single piece of incoming mail that arrives for various cases throughout the day. As an Intellectual Property Assistant, I'm constantly accessing my inbox and need to have correspondence organized in a manner that is timely and easy to understand. Having each item of mail associated with the client matter is so helpful! Review collected by and hosted on G2.com.

I dislike the fact that I'm not able to recall emails that are sent by mistake. This feature in Outlook is helpful, at times. Review collected by and hosted on G2.com.

Ease of use, simple instructions and definitions for new user. Walked the user through what was necessary, was not confusing. Multiple people in our group had to use the platform to fill in information and no one else had any issues with it either. Review collected by and hosted on G2.com.

Didn't have any problems at all to report. Even the email setup for multiple users worked well. Review collected by and hosted on G2.com.

The overall functionality is great. I like the separate activities for certain documents and items, it makes the docket look much cleaner. Review collected by and hosted on G2.com.

Communication- when the system goes down or updates are made, it's a bit of goose chase to hunt down information. Also, it's a bit busy. There are too many different ways to access information. It can get too teched out. Review collected by and hosted on G2.com.

Ability to create complex reports. Our most advanced users are true believers and find it a powerful tool. Review collected by and hosted on G2.com.

Foundation IP is not at all intuitive. Even after a year and a half of use and some training, it is still difficult to use. You need to invest a huge amount of time in figuring out how to navigate the system. Our engineer inventors hate using it and it is actually an obstacle to invention harvesting. It also crashes frequently and takes a long time to load between screens. Review collected by and hosted on G2.com.