Freshcaller Reviews & Product Details

Freshworks helped us to perform customer support via emails, calls, and chats on a single platform with automation capabilities. Review collected by and hosted on G2.com.

AI can be better to provide a better approach to new users. Review collected by and hosted on G2.com.

What I like the most is the ease of use; since I started using it, I have greatly improved my productivity. Its easy interface makes it easy to learn. It has very good customer support, which also shows interest in the user, and its integration is efficient and useful. I use it very frequently. Review collected by and hosted on G2.com.

Some advanced functions are not so intuitive and it takes quite a bit of time to learn to use and handle them well, sometimes they do not have ease of implementation. Review collected by and hosted on G2.com.

Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, marketing, sales, and more, all integrated into a single platform. This unified approach streamlines workflows and eliminates the need for multiple disjointed tools.

Automation: The automation features within Freshworks help reduce manual tasks, increase efficiency, and ensure timely responses to customer interactions.

Integration Capabilities: The software's ability to integrate with other popular tools and platforms contributes to a more comprehensive and connected business ecosystem. Review collected by and hosted on G2.com.

No Cloud Hosting in Middle East

Response Time: In some cases slower response times from customer support, impact the resolution of urgent issues.

Feature Requests: Users might wish for certain additional features that are not currently available within Freshworks' offerings. Review collected by and hosted on G2.com.

It is simple and easy to use. You can use it on any PC or mobile device. It is cheaper than other providers and there is virtually no downtime. The quality of the calls is outstanding. Review collected by and hosted on G2.com.

I wish there were integrations with AI tools such as Vonage AI where you can set up virtual agents to pick up the phone. Or if there is a tool to summerize the calls as in voice to text. Review collected by and hosted on G2.com.

The app is extremely easy to use and very user friendly. I like the country switching when dialing different country numbers. Review collected by and hosted on G2.com.

I found no glitches of the app so far, so no dislikes yet. Review collected by and hosted on G2.com.

It helps to manage customer interactions including phone, email, and chat, which is easy to use at the same time. It has an intuitive user interface and is easy to navigate and use. Review collected by and hosted on G2.com.

I believe one of the main things that I dislike is the limited customization options. It's very difficult to modify the layout of the dashboard or make custom fields. Review collected by and hosted on G2.com.

It is a good thing to call all countries, and it works for me most of the time, it is a very useful and very nice application to get numbers from another country without too much hassle and keep their call logs. Review collected by and hosted on G2.com.

i like freshdesk contact center, very useful. maybe all country add toll-free number. i think they should use another consultant for business. Review collected by and hosted on G2.com.

All products of freshworks are loved by our employees. Review collected by and hosted on G2.com.

no bulk application, separate license fee for each application Review collected by and hosted on G2.com.

It was a very easy onboarding process to get started and try using Freshdesk Contact Center / Freshcaller. Review collected by and hosted on G2.com.

Nothing as of now. Once or twice faced some issues of not being able to make calls to few countries but it was quickly resolved by their team. Review collected by and hosted on G2.com.

We recently switched from Line2 to Freshdesk Contact Center and Im really glad we did. You basically can create a call center between your different employees, great for working from home. Connection was a big improvement from Line2 as well. Review collected by and hosted on G2.com.

The set up did take some time to get everything switched over but I think it was on par with other new technology set ups we have done in the past. Review collected by and hosted on G2.com.