Guusto Reviews & Product Details

Guusto Product Details

Recognition built to impact retention from head office to the frontline. Not another points program! Start in minutes, not months, with a free single user account that can send rewards to anyone. Flexible delivery to reach frontline workers through web, mobile app, TV displays and print options that require no technology to redeem. 5X IMPACT of your budget - only pay for people who can give recognition, there are no markups, unclaimed gifts are credited back, and 1 day of clean water is donated with every gift sent.

Product Website

Seller

Guusto

Discussions

Guusto Community

Languages Supported

English, French, Spanish

Product Description

Build an amazing culture, increase productivity, and retain top talent

Overview by

Skai Dalziel (Co-CEO at Guusto | Helping HR Leaders Shape Great Culture | #1 Rated Recognition and Rewards Platform)

Pricing

Pricing provided by Guusto.

Free

Per Month

View More Pricing Information

Guusto Media

Guusto Demo - Recognition Provider Comparison Chart

See how Guusto stacks up against competitors.

Guusto Demo - Start sending rewards in minutes, not months

Not another points program that requires you to create accounts for all employees. Start with a single user, recognize anyone (seasonal workers, contractors, candidates, volunteers, customers) and then scale when ready.

Guusto Demo - Flexible delivery to reach deskless workers

Email, SMS, Mobile Push, TV Display, Announcements, Intranet and Print options that can be redeemed with no technology. Automated awards sent to managers for personal delivery.

Gifts sent using Guusto do not have markups, which means your employees receive every dollar you spend. We make money by charging merchants, when recipients redeem their gifts at any of our 60,000+ partner merchant locations.

Learn more about how Guusto compares to an in-house program, and where you will see a higher ROI if you switch.

Official Downloads

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Colleen C.

Director of US Support Operations

Mid-Market (51-1000 emp.)

5/23/2022

"Great method for rewarding our team"

5/5

What do you like best about Guusto?

I like the fact that the employee can choose whatever gift card they like, that way I don't pick something they won't use. It's also immediate recognition of the work, instead of waiting for me to go purchase gift cards, or get them sent in the mail. I've had 100% positive feedback from team members who have received Guusto cards. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

Overall, I'm extremely pleased with Guusto and don't have any complaints. My only suggestion for future is to figure out how to transfer funds from US$ to CAN$. We have team members in both countries, and when I have to send a gift up to Canada, I have to ask another manager up there to issue the gift. Would be nice if I could transfer one (using current rates) from US$ to CAN$. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

We didn't have any formal way of rewarding outstanding work, it was dependent upon the employees sending me suggestions, me asking the team member what they wanted, and then ordering/purchasing it. Or I would buy some random gift cards to keep around the office, and they wouldn't get used. This works so much easier. Review collected by and hosted on G2.com.

MD

Matt D.

Program Manager

Mid-Market (51-1000 emp.)

3/9/2022

"Showing your appreciation has never been easier with Guusto"

4.5/5

What do you like best about Guusto?

The ease of use of the platform, the ability to create teams and preload your crew so you can easily select an employee to send appreciation in form of a gift.

Also, the report function and tracking have both come in very handy and are something I use regularly. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

So far so good - there was a bit of time I had to wait to secure my account and use of a credit card vs loading in funds with a cheque or transfer, but overall Guusto has been a positive experience. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thank you for sharing your experience! We're delighted to hear that Guusto has made it easier to recognize your team and positively impact morale. We appreciate your note about account setup and payment options—your feedback helps us continue improving the overall experience. :)

AJ

A J.

Lead Product engineer

Small-Business (50 or fewer emp.)

9/15/2025

"Amazing tool for company"

5/5

What do you like best about Guusto?

What I like best about Guusto is its simplicity and user-friendly interface, which makes sending and receiving rewards seamless. The platform is versatile, allowing for personalized recognition while giving recipients the flexibility to choose rewards that suit their needs. It’s an excellent tool for fostering appreciation and boosting morale in teams Review collected by and hosted on G2.com.

What do you dislike about Guusto?

One area where Guusto could improve is by expanding the range of gift card options or vendors in certain regions, as this would provide even greater flexibility for recipients. Additionally, it would be helpful if there were more advanced reporting or analytics features to track usage trends and impact. While these are minor limitations, they don't detract significantly from the platform’s overall effectiveness. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Guusto is solving the challenge of employee recognition and rewards by providing a simple and effective platform for expressing appreciation. It allows me to quickly and easily reward team members and foster a positive workplace culture. The flexibility of choice for recipients ensures that the rewards are meaningful, increasing employee satisfaction and engagement. This has benefited me by helping improve team morale and strengthening relationships, all while saving time compared to traditional recognition methods. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thanks so much for leaving a review! 😊 We're thrilled to hear that you've had a great experience with Guusto and found the platform easy to navigate.

If there are any merchants you’d love to see added, feel free to send your suggestions to info@guusto.com — we’re always looking to expand our offerings and are happy to share your feedback with the team.

Also, just a heads-up that custom reporting is available on certain plans and might be helpful for your needs. I’ve attached an article below with more details in case you’d like to explore that further!

See how Guusto improved

TR

Tanaya R.

Executive Administrator

Small-Business (50 or fewer emp.)

8/26/2025

"Great Tool For Recognition"

5/5

What do you like best about Guusto?

Guusto allows users to send out multiple recognition emails/gift cards at one time. This is extremely helpful after a group task or reward for achieving a team goal. This is a major time saver. It also allows you to track if the gifts have been claimed. The customer service is impeccable! Review collected by and hosted on G2.com.

What do you dislike about Guusto?

There are not any downsides worth acknowledging at the moment. In the beginning or credit card company marked the charge as a security issue but we have worked passed this issue. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Guusto has allowed us to send out multiple rewards at the same time and track them allowing us to make sure they are claimed. Because we send out so many rewards, having them all in the same place and being able to track them not only helps us track our spending, but it also allows to make sure our participants feel appreciated. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thanks for the review! We’re glad Guusto is helping your team save time, recognize achievements, and make participants feel appreciated :)

NM

Neha M.

People and Talent Specialist

Small-Business (50 or fewer emp.)

10/16/2025

"User-Friendly Platform with Great Engagement and Outstanding Support"

4/5

What do you like best about Guusto?

The platform is easy, user friendly and provides engagement opportunities amongst staff- for example, birthdays, anniversaries etc.

We like how easy it is to send virtual gift cards! The online customer support for Guusto is SUPERB! Review collected by and hosted on G2.com.

What do you dislike about Guusto?

no downsides but you should have a team who will check in with companies to make sure they are leveraging all the benefits of Guusto, help companies set-up their dashboards and make the most of it.

We recently found out after our renewal meeting that we can integrate it with teams! (we didnt know this before) Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thank you for your thoughtful feedback! :)

We’re thrilled to hear the platform enhances team engagement and that our support has made a positive impact—your suggestion about proactive account check-ins is valuable and something we’ll consider to help customers maximize their experience!

KB

Kayla B.

Community Member

Mid-Market (51-1000 emp.)

8/11/2025

"Wonderful platform & support"

5/5

What do you like best about Guusto?

The platform is pretty easy to use and the support team has been wonderful. Any questions that I have get answered immediately and fin is also great! The driving factor that led us to choosing Guusto was the fact that we could send e-gifts to our global team members. Loving it so far! Review collected by and hosted on G2.com.

What do you dislike about Guusto?

Navigating the platform isn't very intuitive (which is why I'm always contacting support) and I wish I had someone who walked me through the set up process. I don't think I have a dedicated account manager, but it would be nice if someone helped out with the initial set up after implementing. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thanks for the feedback! We’re happy to hear our support and global gifting are making things easier :) We’re also actively working to make the setup process smoother, so it’s even easier for our users. Appreciate you choosing Guusto!

JM

Joanne M.

Store Manager

Small-Business (50 or fewer emp.)

9/8/2021

"Fast, Fun, Easy, very happy with recognizing my employees this way."

5/5

What do you like best about Guusto?

It was so simple! Clear instructions. Choice of merchants was great and if your not sure what to gift an employee you have the option to give a Guusto gift card. It's brilliant. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I wish Canada could access American merchants. They have some merchants that I know my younger staff would love. Review collected by and hosted on G2.com.

Recommendations to others considering Guusto:

Try it! Recognize your employees and all of what they bring to your organizations. When we care, your employees will care. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Employees need to be recognized. Not just management for making targets. It's the employees that are engaging our direction. Sometimes, everyone needs a little gift that says, "Your doing great, thank you" Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thanks so much for your wonderful review! :)

We’re really happy to hear Guusto makes recognizing your team easy and fun. We totally get the wish for Canadian access to American merchants — just a heads up, users can redeem gifts internationally if the global merchants feature is enabled by their company’s program admin.

SM

Stephen M.

Learning Program Co-ordinator

Enterprise (> 1000 emp.)

6/13/2023

"Gusto Gives Great Rewards"

5/5

What do you like best about Guusto?

I Love the Simplicity of the site and that there are varied vendors that can be redeemed with. Help is always readily available and the clean interface makes for a great experience. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

While there are a lot of retailers, more would be preferred as well as better options for redeeming as some only allow certain amounts which if your balance doesn't match you cannot take full advantage of. Review collected by and hosted on G2.com.

Response from Shelby Odhiambo of Guusto

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Hi Stephen,

Thanks for leaving a review! We're glad to hear you've had a great experience with Guusto and enjoyed the ease of navigating the platform. Please feel free to reach out to info@guusto.com and let us know some of the merchants you’d like to see on the platform. We’ll be sure to forward it to the team for the future when we’re looking to add some more merchants. As well, out gift card suppliers currently offer certain amounts for the gift cards. We'll be sure to look into this to see if they'd be able to increase the ranges for amounts you can redeem for! :)

AN

Verified User in Consulting

9/17/2025

"Guusto Is IMPERATIVE For Building and Rewarding Teams"

5/5

What do you like best about Guusto?

My favorite characteristic of Guusto is not necessarily the platform itself, even though the platform is expertly designed and very UX friendly, I enjoy how attentive the customer service and interaction from administrators are. Notably, Camille, who works as an Operations Specialist, took the time out of her day to touch base with me as I got to learn the software better. She was very receptive to answering my questions and directing me to help resources. This was something I never before experienced, and it was the motivating factor that made me fully commit to using Guusto as the reward delivery mechanism for my team. Review collected by and hosted on G2.com.

What do you dislike about Guusto?

It is a little bit difficult to gather qualities I dislike about Guusto, however, while I think the Free tier is quite generous for everything it offers, I truly wish it would allow users the ability to customize the the design of the gift card email that get sent out to team members. I realize that this is a feature offered in the paid tiers, but I think it would be the "cherry on top" of my already pleasant experience using the platform. Review collected by and hosted on G2.com.

What problems is Guusto solving and how is that benefiting you?

Guusto is helping my team be truly recognized for their hard work. It has made my job so much easier by allowing me to quickly select vendors from the numerous options they have available. There truly are options for everyone and it makes it very easy to supply a person touch to make our contractors feel recognized. Guusto has significantly improved our team morale and contributes to my company's culture of appreciation within our workplace. Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thank you so much for the thoughtful review! We're thrilled to hear that Guusto has made recognition easier for your team. We’ll definitely pass your kind words along to Camille — she’ll be so glad to see them! 😊

Thanks again for being such a valued part of the Guusto community — we’re truly grateful to be part of your recognition journey. 💙

AM

Annie M.

CALL CENTER OPERATIONS ASSOCIATE

Enterprise (> 1000 emp.)

9/12/2025

"GUUSTO WEBSITE"

5/5

What do you like best about Guusto?

IT'S VERY SIMPLE TO USE, I'VE HONESTLY NOT HAVE ANY ISSUES REDEEMING THE GIFTS AND USING THE MONEY - I CAN ALSO SPLIT THE MONEY IN DIFFERENT GIFT CARDS AND NOT BE FORCED TO USE THE WHOLE AMOUNT ON ONE Review collected by and hosted on G2.com.

What do you dislike about Guusto?

I WISH THERE WAS AN OPTION TO JUST GET THE MONEY INSTEAD USING A GIFT CARD SO FOR EXEMPLE A VISA OR MASTERCARD OPTION WHERE I COULD USE THE MONEY ANYWHERE AND NOT ONE SPECIFIC STORE Review collected by and hosted on G2.com.

Response from Guusto Team of Guusto

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Thanks so much for your review! We’re glad to hear you’ve had a smooth experience redeeming your gifts and appreciate the flexibility to split your balance across multiple gift cards — that’s a feature many of our users enjoy! :)

If Mastercard does not appear as an option on the list of merchants for you when you are redeeming your gift, that may mean the gift sender has not applied for the Mastercard program yet. Feel free to pass along this article to the gift sender on how to apply :)

See how Guusto improved