GiveSmart Reviews & Product Details

The live auction function was a bit clunky -- people texted and then a link was sent to them, which led to a website where they started entering all their data. So it was challenging to feel the real-time energy of a live give that wants to thrive on momentum. It seemed there were folks who raised their hand as if they were going to give but then did not follow all the steps required once they texted. Review collected by and hosted on G2.com.

Because we didn't feel the service served us as a small arts nonprofit we requested a cancellation of the contract. Not only were they inflexible and held us to a (very pricey) three-year commitment, the experience of communicating about our dissatisfaction was unpleasant. I can imagine this service working for some (much larger, perhaps?) orgs, but I would strongly advise you consider other platforms. Review collected by and hosted on G2.com.

Ease of use and set up. Not to mention all the integrations its provides that helps. Event management has become so much esaier Review collected by and hosted on G2.com.

The only thing is that it took a little time to get set up initially but don't really think that had anything to do with the product itself. Review collected by and hosted on G2.com.

Overall, GiveSmart is a great product. We used it for our Spring Fundraising Gala, and it was great for the silent and live auction items, ticketing, revenue reports, etc. We are going to continue using it and appreciate the merging with MobileCause. It's very intuitive and was easy for our registration volunteers to use the night of the event. Review collected by and hosted on G2.com.

The only issue we experienced was continued billing for something that we had paid immediately upon receipt. We experienced significant issues with repeated invoicing, late payment messages, threats to deactivate our account, etc. We had to have our Bookkeeper, Director of Finance, and Head of School all communicate with the billing department and it went on for several months. Review collected by and hosted on G2.com.

The overall functionality of the website was great and relatively easy to navigate. Our donors thought it was easy to use, which is always nice especially since we have an older crowd of people. Review collected by and hosted on G2.com.

The customer service from Givesmart was some of the worst my colleagues and I have ever seen. We signed a contract with them that they would have someone on site and provide ipads for our volunteers, yet neither of those things happened. Even worse, the entire system crashed on us the night of the event and had the wrong winners listed for nearly all the items. Talk about a total nightmare! They would not even answer the phone when we were trying to resolve the issue. Review collected by and hosted on G2.com.

I appreciate the support that is offered. It is user-friendly as well. Review collected by and hosted on G2.com.

The first few times I set up campaigns, it was a bit intimidating. Because so many things are offered, sometimes I was not sure how to go about doing what I was hoping to accomplish. Review collected by and hosted on G2.com.

Reports and ability to see reports and tailor receipts Review collected by and hosted on G2.com.

Functionality for some fundraisings activities can be improved Review collected by and hosted on G2.com.

We have not only used GiveSmart to host our virtual fundraisers and events, but also as a supplement to our in-person events, such as our Annual Gala and Golf Outing. On GiveSmart, you can run auctions, raffles, contests, sign-ups, payment, day-of-event coordination and more! It was awesome for us to share our GiveSmart link with attendees instead of handing payments and tickets ourselves. Review collected by and hosted on G2.com.

There is a feature on GiveSmart that involves creating a webpage for your event. This web page feature is not as user-friendly and there not many options for customization. It does the job, but I wish it could be more customizable. Review collected by and hosted on G2.com.

Mobilecause is a friendly, visually appealing platform that makes our constituents' giving a breeze. It has big, easy-to-read button features, a solid set of features for arranging for exporting of account numbers, and good integration with SMS functionality. They have a solid, affordable crowdfunding platform that, while it is not quite as flashy as those set up by some other vendors, is a great entrance into the crowdfunding game. Volunteer management in crowdfunding is good.

Event registration forms are multi-function and allow for good information collection at the point of registration, and can be customized on the fly without losing past data. Review collected by and hosted on G2.com.

The most challenging aspect of Mobilecause is the relatively small default font size (it uses px instead of pt for font sizing and often requires sizing up) and some occasionally-challenging internal lingo. I would like to be able to find a way to select multiple options on gift-designation dropdowns as well.

Their hashed weblinks can be a bit difficult to remember, but their forms play well with iframes and redirects. Review collected by and hosted on G2.com.

GiveSmart has a lot of features. It's super customizable for the actual event page. I also think the admin interface is really comprehensive. I like that I can see all the elements in once place. I think the 'Users' section is great, and checking guests in to an event is very streamlined. I also love the online auction component and think GiveSmart makes it super easy to add and edit auction items. GiveSmart has a lot of features that take away a lot of the tedious work! Review collected by and hosted on G2.com.

One issue I ran into was that users couldn't be combined into a household, so when I printed receipts after our event, some couples received separate letters. That could have also been my user error, but we probably should have had couples share a bidder number to avoid that. We had some couples who each bid on separate items, so it made wrap-up confusing because they thought they'd be checked out together. One other feature I had trouble with was when a guest donates online; it adds the donation to their "cart". Some guests missed this and could not figure out how to checkout and pay since their payment was not asked for upon clicking the donate button. There were some other minor things, but overall, nothing large enough to warrant not using the software! Review collected by and hosted on G2.com.

Reporting elements, ease of use, campaign functions, new dashboard features Review collected by and hosted on G2.com.

We had a few glitches where the memo kept repeating in future donation forms. Review collected by and hosted on G2.com.