Gorgias Reviews & Product Details

Gorgias Product Details

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Product Website

Seller

Gorgias

Discussions

Gorgias Community

Languages Supported

English, French, Spanish

Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

Overview by

Asta Pramuditya

Pricing

Pricing provided by Gorgias.

Starter

$10.00

View More Pricing Information

Gorgias Integrations

(6)

Verified by Gorgias

Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations

AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.

Gorgias Demo - One Helpdesk that centralizes all your conversations

All support channels in one place: email, chat, social, voice, SMS and WhatsApp.

Gorgias Demo - A unified and customizable view of your customers' data

Connect with 100+ ecommerce-specific app integrations for unified customer data.

Gorgias Demo - A natural extension of your Shopify store

Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.

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JN

Joana Angela N.

Customer Support Agent

Mid-Market (51-1000 emp.)

10/8/2025

"I want to express how convenient Gorgias is"

5/5

What do you like best about Gorgias?

For me, Gorgias is an incredibly convenient helpdesk solution for eCommerce businesses, thanks to its powerful integration with platforms like Shopify, Magento, and BigCommerce. Its ability to centralize customer support across email, live chat, social media, and SMS into one intuitive dashboard saves time and streamlines workflow. Features like automated responses, intent detection, and macros allow teams to handle high volumes of inquiries quickly without sacrificing personalization. The platform's deep integration with order data also means agents can issue refunds, edit orders, and track shipments directly from the helpdesk, eliminating the need to switch between apps. Overall, Gorgias makes managing customer support faster, more efficient, and perfectly tailored for online retail. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I dont have any disliking experience with Gorgias so far, and I hope will not! :) Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias solves the major problem of fragmented and inefficient customer support by centralizing all communication channels—like email, live chat, social media, and SMS—into a single platform. It eliminates the need to constantly switch between tools, which saves time and reduces errors. With features like automation, canned responses, and direct integration with eCommerce platforms, Gorgias streamlines repetitive tasks and gives agents instant access to customer and order data. This not only improves response speed and accuracy but also enhances the overall customer experience, allowing support teams to focus on building relationships and resolving more complex issues efficiently. Review collected by and hosted on G2.com.

RC

Rosemary C.

Senior Customer Service Team Lead

Small-Business (50 or fewer emp.)

9/25/2025

"Why Gorgias is Currently the best CRM in Customer Service industry"

4.5/5

What do you like best about Gorgias?

I like how easy it is to navigate through the options. I belong to a company that runs many e-commerce brands, so integrating each brand was pretty simple.

It's also helpful when we assist the customers, especially with all the widgets that allow you to use many features, from canceling an order to editing an order to duplicating, refunding, etc. Using Gorgias on a day-to-day basis has simplified the whole customer experience. Setting up rules has also helped streamline tickets that need more urgent care. My overall experience with the tool has been a good one. And I've used my fair share of CRMs that don't come close to what Gorgias has to offer. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The analytics, from a team leader's perspective, can be a bit challenging. Whenever I have to share the agent's metrics, it's a bit more technical than what the customer support agents are used to. Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

9/25/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"A Breath of Fresh Air"

4/5

What do you like best about Gorgias?

I've never used a system that kept with the trends and constatly listened to our feedback the same way Gorgias has. You like something, rest assured 'cause Gorgias is already working on that and it will be better than what you imagined. Super easy to use, setting standards, simplifying customer support not only for supervisors to keep an eye on things, but also for agents to frequently use it to assist customers timely. I find that setting up rules is a intuitive process and the fact that you will be let known if there's an issue with the integration + will have an easy way to fix it it's just proof of its quality. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I find that the eagerness to innovate can make it a bit unstable in the style, and some changes feel a bit abrupt. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

It allows me to keep track of things better. In the past, the other systems showed a lack of options to track the CSAT, FRT, RT, tickets closed per day and people online at the moment. This, and the tagging system are allowing me to understand what is going on with our customers to address these issues ASAP before they become a bigger threat and which agents I have on hand to solve it. Review collected by and hosted on G2.com.

SP

Silvy P.

White Collar Customer Care Representative" or simply "Customer Care Specialist (White Collar)" if you want it to sound more formal and clear in an international context.

Small-Business (50 or fewer emp.)

7/29/2025

"I work with Gorgias every day as I am part of the e-commerce customer care team at Alpinestars."

5/5

What do you like best about Gorgias?

What I like best about Gorgias is how intuitive and easy to use it is. It helps me manage customer interactions efficiently, keeping everything organized in one place. The automation features also save a lot of time during daily tasks. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

What I dislike about Gorgias is that sometimes it can be slow to load, especially when managing a high volume of tickets. Additionally, some automation features could be more flexible or customizable to better fit specific workflows. Review collected by and hosted on G2.com.

Response from Marijana Coric of Gorgias

edit

Thank you so much for taking the time to leave this thoughtful review, Silvy!

We're thrilled to hear that you find Gorgias intuitive, easy to use, and helpful in managing your customer interactions efficiently. It's great to know the automation features are saving you time and improving your workflows.

We appreciate your feedback regarding occasional slowness and the flexibility of automation features. If you haven’t already, we’d love for you to reach out to us at support@gorgias.com to share more about the specific improvements you’d like to see. Your insights are incredibly valuable and help us continue to improve and grow.

Thanks again for being part of the Gorgias community!

KL

Kyle Henry L.

Partner Care Manager

Mid-Market (51-1000 emp.)

7/25/2025

"Easy enough to use within a week"

5/5

What do you like best about Gorgias?

It's easy to use and organize enough to never worry about losing your tickets. It also integrates Shopify, email, chats, and calls. Everything so automated and tagged properly and it's easy to organize each individual and personalized tickets from each customers. You only need minimal review and education when you're saying Gorgias. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Can be tricky when searching tickets and merging. It can't always find the right ticket for you unless you guess the write the correct information. As per merging, it doesn't give you a lot of info what the overall view is. Review collected by and hosted on G2.com.

Response from Marijana Coric of Gorgias

edit

Hi Kyle!

Thank you so much for taking the time to leave a review! We're thrilled to hear that you find Gorgias easy to use and that our integrations and automation features are helping you stay organized and efficient.

We also appreciate your honest feedback regarding ticket search and merging. We've shared your comments with our Product team so they can take this into account as we continue improving those features.

Thanks again for being a part of the Gorgias community! We're excited to keep making your experience even better!

MS

Megan S.

cx manager

Small-Business (50 or fewer emp.)

9/18/2025

"love you 5ever Gorg"

5/5

What do you like best about Gorgias?

absolutely everything, a dream platform truly Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

give me a deeper connection to Zapier and I'll be gucci mane Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/15/2025

"User-Friendly but Reporting Issues Persist"

4/5

What do you like best about Gorgias?

What I like best about Gorgias is it's very easy to use Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

What I dislike about Gorgias is it often has issues with reports Review collected by and hosted on G2.com.

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

9/25/2025

"Saves time, connects with Shopify and has all channels in one place."

3.5/5

What do you like best about Gorgias?

One place to reply to all channels. Connects to the customer order information so less clicking back and forth get all required details. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Doesn't connect to all channels I use for free. Eg X Review collected by and hosted on G2.com.

AC

Amado C.

Client Service Manager

Mid-Market (51-1000 emp.)

8/5/2025

"Gorgias Best CRM"

5/5

What do you like best about Gorgias?

I love Gorgias specially to support e-commerce brands Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Nothing in particular but I think reporting can be best. Review collected by and hosted on G2.com.

Response from Marijana Coric of Gorgias

edit

Thanks so much for the awesome review, Amado!

We're really glad to hear that Gorgias is helping you support your e-commerce brand, and that you're enjoying the AI Agent and how smoothly everything integrates with Shopify.

Also, we appreciate your note on reporting. If there's something specific you'd like to see us implement, feel free to submit your idea on our Product Roadmap here: https://portal.productboard.com/gorgias/1-gorgias-product-roadmap/tabs/3-planned.

Thanks again for taking the time to share your experience - it means a lot!

NT

Niccolò T.

Ecom Ops specialist

Mid-Market (51-1000 emp.)

7/29/2025

"Good Tool"

4/5

What do you like best about Gorgias?

It is a good tool for CS, I would recommend it Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Maybe the UX should be a bit more intuitive Review collected by and hosted on G2.com.

Response from Marijana Coric of Gorgias

edit

Hi Niccolò,

Thank you so much for taking the time to leave a review!

We're glad to hear that you're finding Gorgias useful for supporting your ecommerce customers and that you'd recommend it to others—this means a lot to us.

We also really appreciate your feedback on the user experience. We're always working to improve, and your insights are incredibly valuable. If you have specific suggestions or ideas on how the UX could be more intuitive, we’d love to hear them! Feel free to reach out to us at support@gorgias.com.