The G2 on GSI, Inc.

GSI, Inc. Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the expertise and customer focus of GSI, ensuring effective solutions and continued support. (5 mentions)

Users appreciate the personalized support from GSI, Inc., highlighting their consistent, responsive, and tailored solutions. (3 mentions)

Customers appreciate the exceptional customer support from GSI, benefiting from personalized and proactive service at all times. (3 mentions)

Users value the personalized and responsive support from GSI, Inc., enhancing their experience and addressing unique needs. (3 mentions)

Users value the innovative solutions of GSI, Inc., appreciating their responsiveness and expertise in various fields. (3 mentions)

Users feel that the price of services is high and would prefer a more competitive pricing structure. (1 mentions)

Users express frustration with poor customer support, noting frequent handoffs and overloaded consultants impacting their experience. (1 mentions)

Top Pros or Advantages of GSI, Inc.

1. Expertise

Users value the expertise and customer focus of GSI, ensuring effective solutions and continued support.

See 5 mentions

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MT

Mari T.

5.0/5

"GSI is a MUST for Netsuite users"

What do you like about GSI, Inc.?

Their thorough knowledge and ability to resolve issues as they arise, while making it a learning experience for the user

E

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Partner to work with"

What do you like about GSI, Inc.?

Skilled and customer driven people is the most important asset of GSI

2. Client Satisfaction

Users appreciate the personalized support from GSI, Inc., highlighting their consistent, responsive, and tailored solutions.

See 3 mentions

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JL

Jonathan L.

Enterprise (> 1000 emp.)

5.0/5

"Great service and awesome support"

What do you like about GSI, Inc.?

The service has been pretty consistent and really remarkable

NG

Nilesh G.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service, Great partnership !"

What do you like about GSI, Inc.?

With GSI its a partnership working with the team, and understanding our needs and knowing how they can help

3. Customer Support

Customers appreciate the exceptional customer support from GSI, benefiting from personalized and proactive service at all times.

See 3 mentions

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E

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Partner to work with"

What do you like about GSI, Inc.?

Skilled and customer driven people is the most important asset of GSI

BM

Brenin M.

Mid-Market (51-1000 emp.)

5.0/5

"Great Company to work with!"

What do you like about GSI, Inc.?

They are always ther eto help and answer questions. Seems like we have a 24/7 support and their backing!

4. Helpful

Users value the personalized and responsive support from GSI, Inc., enhancing their experience and addressing unique needs.

See 3 mentions

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TF

Tony F.

Small-Business (50 or fewer emp.)

5.0/5

"GSI has a great reputation and good consultants"

What do you like about GSI, Inc.?

They understand this space and provide the right resources for our needs. They are highly responsive and stand behind their work.

BM

Brenin M.

Mid-Market (51-1000 emp.)

5.0/5

"Great Company to work with!"

What do you like about GSI, Inc.?

They are always ther eto help and answer questions. Seems like we have a 24/7 support and their backing!

5. Innovation Solutions

Users value the innovative solutions of GSI, Inc., appreciating their responsiveness and expertise in various fields.

See 3 mentions

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A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great Service and Responsiveness"

What do you like about GSI, Inc.?

These are the best of the best. Working with GSI is like working with family, without the family drama. They are extremely knowledgeable and able to t

O

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great learning opportunity"

What do you like about GSI, Inc.?

It's all in one solutions from enterprise platforms to AI, Cybersecurity, etc

Top Cons or Disadvantages of GSI, Inc.

1. Expensive

Users feel that the price of services is high and would prefer a more competitive pricing structure.

See 1 mentions

See Related User Reviews

E

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Partner to work with"

What do you dislike about GSI, Inc.?

No particular dislikes. Price of services can always be a bit more competitive.

2. Poor Customer Support

Users express frustration with poor customer support, noting frequent handoffs and overloaded consultants impacting their experience.

See 1 mentions

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SW

Sandra W.

Mid-Market (51-1000 emp.)

4.5/5

"A few handoffs"

What do you dislike about GSI, Inc.?

Getting handed off to other consultants mid-journey and/or the consultant appearing to be overloaded with other customer commitments to stay focused

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SM

Steve M.

Enterprise (> 1000 emp.)

10/10/2025

"JDE Support Experts"

5/5

What do you like best about GSI, Inc.?

They are responsive to our needs and have good tools to watch our system and resolving issues as they occur. We have bi-weekly meetings with our account manager so that they are always in tune to what is going on and where our needs are evolving to. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

There isn't really anything that I can think of that isn't being offered. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

GSI is a good to partner to work with and at least with their service to us for our JDE install, they are effective in that support effort. Can't speak to any of their other support areas, but based on the positive experience we've had, I would be comfortable with them supporting us in any new areas should we require those services. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

GSI is always easily available to help with technical support on our JDE installation. They provide both software and programming support as well as CNC infrastructure support.

We've been customers since around 2008 or 2009, and they have supported us through multiple upgrades and regular production code updates.

We're planning an infrastructure change to a Linux-based one early in 2026, and initial discovery sessions have shown that the GSI consultants are very knowledgeable, and we anticipate this change to be quick and smooth. Review collected by and hosted on G2.com.

DW

Donald W.

Mid-Market (51-1000 emp.)

9/23/2025

"GSI Support Lights Out Operations"

5/5

What do you like best about GSI, Inc.?

They have a good monitoring system called Genius, and can sense when there are certain performance issues often before users report there is an issue. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

GSI is very professional in everything they do so it is hard to find something I don't like. Truly a very professional partner. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

If you are looking for a top notch and very professional CNC or custom support group I can't recommend a better group than GSI. They are experts in CNC, custom programming, orchestrations, user defined objects and all things JDE. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

GSI continually monitors our instance, and can respond quickly if there are any outages or degradation in performance. GSI keeps us up to date with Oracle releases as well as handling all of our custom programming. They are experts at orchestrations as well as core Java customizations to JDE. Review collected by and hosted on G2.com.

UF

Ugo F.

Managing Partner / Principle

Enterprise (> 1000 emp.)

10/15/2025

"Excellent Customer Service and Attention to Detail"

5/5

What do you like best about GSI, Inc.?

Attention to customer service and details. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

Nothing to note. Everything that was asked of them was delivered with high quality as promised. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

Great leadership with a special focus on customer attention and service. Direct access to leadership for escalation if needed (which we did not need). They bring a lot of experience in the areas of expertise and are trustworthy and reliable in their delivery. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

GSI was engaged to setup a new tenant for us for both our ERP and Office365 environment in a very short timeframe. They delivered quickly on time and on Budget and in addition they setup our Managed services agreement to support our ERP platform. Review collected by and hosted on G2.com.

DH

David H.

Enterprise (> 1000 emp.)

9/22/2025

"GSI is a Great Business Partner"

5/5

What do you like best about GSI, Inc.?

Their global team is very talented and responsive with daily tasks, scheduled upgrades, and any issue that arises. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

I cannot think of a downside to having GSI as our business partner. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

You will not be disappointed with the GSI team. They are a top-tier service delivery team from implementations, engineering, and solutions. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

We are a global manufacturing company with a complex JD Edwards installation. With GSI as our partner, we have successfully managed our 4,000+ user base for over 10 years. We remain code-current with JDE which allows our users to be innovative by leveraging the latest tools and applications Review collected by and hosted on G2.com.

JB

Jose B.

JD Edwards E1 Expert Developer / Managing Partner / Founder

Small-Business (50 or fewer emp.)

10/13/2025

"Exceptional Team Dedicated to Customer Needs"

5/5

What do you like best about GSI, Inc.?

What stands out to me is their team and their dedication to addressing customer challenges and meeting complex needs. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

I can't think of anything I would dislike about working with them. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

Choosing GSI is always the best choice. They will align all the resources to solve your problems and needs Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

We collaborated closely with GSI to deliver JD Edwards development services that meet the highest standards for their customers. Review collected by and hosted on G2.com.

TF

Tony F.

Partner

Small-Business (50 or fewer emp.)

9/23/2025

"GSI has a great reputation and good consultants"

5/5

What do you like best about GSI, Inc.?

They understand this space and provide the right resources for our needs. They are highly responsive and stand behind their work. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

No issues. We’ve only had positive experiences. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

If you need consulting or managed services assistance, you should evaluate GSI. Every company’s needs are different, but they are good at what they do. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

GSI is an established Oracle Business Partner and consulting firm. We have engaged their consultants for our clients with good outcomes on several occasions. Review collected by and hosted on G2.com.

CF

Verified User in Furniture

Small-Business (50 or fewer emp.)

9/24/2025

"Excellent partners"

4.5/5

What do you like best about GSI, Inc.?

Two things - genuine care for partners and clients and focus on incorporating AI into their process and solutions Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

I wish they had a stronger public presence, with more case studies and white papers available. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

Come prepared to match their high standards and you'll have a successful collaboration. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

For many professional service companies, the focus tends to be on numbers and the bottom line. In contrast, GSI takes a much more personal approach, showing genuine care for people—both their partners and their clients. Review collected by and hosted on G2.com.

JL

Jonathan L.

Director of Operational Readiness & Success

Enterprise (> 1000 emp.)

9/12/2023

"Great service and awesome support"

5/5

What do you like best about GSI, Inc.?

The service has been pretty consistent and really remarkable Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

At this time, I do not have any other suggestions Review collected by and hosted on G2.com.

Response from Beth Magee of GSI, Inc.

edit

Thanks for your kind words and continued support, Jonathan! We enjoy working with you.

AT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

5/9/2023

"Great Service and Responsiveness"

5/5

What do you like best about GSI, Inc.?

These are the best of the best. Working with GSI is like working with family, without the family drama. They are extremely knowledgeable and able to think outside of the box. They are very responsive, and available when we need them. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

Nothing. They are the best and working with them is so easy and painless. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

Don't hesitate! You can't go wrong with GSI. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

They provide CNC, development, server management and general services for us. We have a relatively small JDE group, and GSI provides all of the support that allows us to remain economical, but yet still cutting edge. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

9/20/2024

"Exceptional Service with Strong Expertise and Support"

4/5

What do you like best about GSI, Inc.?

their deep expertise and the personalized support they offer. Their team genuinely takes the time to understand our unique needs and challenges, providing tailored solutions rather than one-size-fits-all answers. They’re also incredibly responsive and proactive, which makes working with them smooth and stress-free. Whenever issues arise, they’re quick to jump in and solve them, often before we even notice. Review collected by and hosted on G2.com.

What do you dislike about GSI, Inc.?

One thing I’d say I dislike about GSI, Inc. is that sometimes their solutions can take longer to implement than expected. While the quality of their work is always excellent, there are times when timelines stretch out, which can be frustrating if we're working with tight deadlines. It would be helpful if they improved communication around delays and managed expectations a bit more proactively in those cases. Review collected by and hosted on G2.com.

Recommendations to others considering GSI, Inc.:

I highly recommend them for their deep expertise and commitment to client success. They're great at handling complex system integrations and tailoring solutions to meet specific business needs. Review collected by and hosted on G2.com.

What problems is GSI, Inc. solving and how is that benefiting you?

helps us tackle some of the biggest challenges with system integrations and keeping everything running smoothly. They've been great at simplifying complex processes, making sure different platforms work well together, and improving overall system performance. Thanks to their expertise, we've seen fewer issues, faster workflows, and smoother operations, which has made our day-to-day work a lot easier. Review collected by and hosted on G2.com.