Healthie Reviews & Product Details

As a solo practitioner I was looking for an EHR program that fit the needs of my boutique practice while keeping cost low. A lot of EHR programs I had used in the past required me to pay significantly more for features I needed to run my clinic or I had to "add-on" features. These other programs weren't as user friendly and I often had technical issues.

Healthie is user friendly, customizable, the core features include everything I need to run my clinic, allows me to send messages directly to patients, and includes a patient app and portal. I am really looking forward to the ease of collecting information from my patients and scheduling patients as a solo practioner! Review collected by and hosted on G2.com.

Customizing my schedule has been tedious. I wish that there was a mass availability customizer instead of having to manually set each day . Review collected by and hosted on G2.com.

Healthie provides a comprehensive solutions for clinicians of various disciplines: dieticians, mental health professionals, physical therapists, etc. It offers customizable templates for quick setup, a client portal to track nutrition and activity while also integrating with some wearable technology. The HIPAA-compliant messaging and video features support secure remote coaching and telehealth. Onboarding is fairly simple and the platforms provides a streamlined approach to SOAP notes, scheduling, payments, journaling, feedback, and virtual course delivery—all in one place. Customer service was also very good. Review collected by and hosted on G2.com.

Food tracking was very time-consuming and sometimes unresponsive. Telehealth services on occasion were interrupted - this is difficult to judge against the platform because it could be related to poor user connection. Designing and delivering virtual programs is a bit clunky. Review collected by and hosted on G2.com.

Their commitment to continuous improvement. Healthie was a great product when we started using it, and its only gotten better for our providers and clients. Review collected by and hosted on G2.com.

I think the things we "dislike" about Healthie have happened, and do happen, with every EMR. That said, the main opportunity for improvement from our practice's viewpoint is the client onboarding process and the number of clicks it takes to add information. Review collected by and hosted on G2.com.

It has an extensive feature set that covers almost all the needs of our Weight Loss Clinic. A real one stop shop. (a quick second best is their support - I commend their support team and how much they care about the success of their customers) Review collected by and hosted on G2.com.

This may be unique to us, but the lack of integration with GoHighLevel is our biggest gripe. In our field (Medical Weight Loss), most marketing agencies, well I should amend that and say 99+% of them leverage GoHighLevel for lead tracking and management. We are always having to manually duplicate information between GHL an Healthie, and there is not a great way to sync calendars or patient flow.

Also GHL sends out reminder to patients about upcoming appointments, as does Healthie and at times Patients get crazy saturated with reminders to the point we've had a few out right cancel. Without good integration we for example can't say "If patient was sourced from GHL Agency XYZ" do NOT send out Healthie reminders for Txt/email. Review collected by and hosted on G2.com.

I have a Functional Medicine virtual wellness program, and I love that Healthie incorporates everything I need into one platform for my clients. From resources, appointment scheduling, lab results, and communication - everything is located in their portal for them when they log in. The app makes it convenient for messaging or listening to audio files as part of their program. Review collected by and hosted on G2.com.

While Healthie does have a chat feature where community chats can be initiated, I have found it difficult to get conversations flowing between members. A more interactive discussion board would be desirable to increase the community aspect of a well-rounded wellness program. Review collected by and hosted on G2.com.

That everything can be done there from scheduling to billing to charting. Review collected by and hosted on G2.com.

What I dislike the most is you can't pick up the phone, call customer service and get help. If you send an email they send one back and refer you to a blog post or video. Customer services is lacking. Also some things are wonky, like you put in a patients date of birth and once you put in the month it does not automatically tab to day, you have to tab over and same for year Review collected by and hosted on G2.com.

I like that everything is in one place, secure and reliable. Review collected by and hosted on G2.com.

There are a lot of features I have yet to be able to tap into. Review collected by and hosted on G2.com.

Nothing, it never exceeded expectations anywhere. Review collected by and hosted on G2.com.

- Predatory pricing, always trying to upsell every feature in any way. All of the features were still not fully developed, pretty much selling you something that's in beta.

- Not able to actually use anything unless you pay them more, across the entire product, yet all of the product offerings lack customizability, UX, thoughtfulness in design, everything.

- Hard to debug any issues whatsoever since there error messaging and ability to review issues was nonexistent.

- Horrible support routing where you need to constantly email them even if you have a Slack channel that was support to provide you "Enterprise" support, needed to reroute and repeat the message to a new person all over again. Extremely slow in getting anything solved, overall just a pain everywhere. We tried using the product and spend months of development time on it, and abandoned the product within 1 month even though our contract was annual. It was just too much of a waste of time. Review collected by and hosted on G2.com.

Patient Centric software with app for the patient. However, problematic because it gives far too much access to the provider. If you have a successful practice this is not sustainable or scalable to meet your needs. Patients text all the time and this is now a billable charge due to wasting provider time per CMS. Review collected by and hosted on G2.com.

Billing is broken. No support to providers. No phone. You must chart during the day and email them the description of their numerous bugging software and deal with patients complaining about software to you as the provider. The software is not designed with the provider in the mind and creates fatigue and burn-out. Review collected by and hosted on G2.com.

It was my original platform; it was affordable and had some good features. Review collected by and hosted on G2.com.

At the time, there were some limitations for integration that I needed. Review collected by and hosted on G2.com.