The G2 on Ivy & Ocelot

Ivy & Ocelot Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Ivy & Ocelot to be highly user-friendly and easy to navigate, enhancing overall efficiency in communication. (24 mentions)

Users value the responsive customer support of Ivy & Ocelot, enhancing efficiency and addressing inquiries effectively. (19 mentions)

Users value the helpful communication features of Ivy & Ocelot, facilitating efficient student interaction and support. (14 mentions)

Users praise the ease of use and powerful features of Ivy & Ocelot, enhancing their customer support experience. (6 mentions)

Users value the automation capabilities of IvyQuantum, streamlining communication and enhancing the student inquiry experience. (5 mentions)

Users appreciate the easy implementation of Ivy & Ocelot, benefiting from seamless integration and excellent support. (5 mentions)

Users note the AI limitations in accuracy and response quality, requiring extensive training and editing for improvement. (9 mentions)

Users find the learning curve challenging, often feeling overwhelmed by the complexity of the chatbot's features and training. (8 mentions)

Users find the Chatbot's training requirements cumbersome, affecting response accuracy and overall user experience. (6 mentions)

Users report experiencing random responses and inconsistent AI performance with Ivy & Ocelot, complicating user interactions. (4 mentions)

Users find the difficult learning curve of Ivy & Ocelot challenging, requiring extensive training for effective use. (4 mentions)

Top Pros or Advantages of Ivy & Ocelot

1. Ease of Use

Users find Ivy & Ocelot to be highly user-friendly and easy to navigate, enhancing overall efficiency in communication.

See 24 mentions

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Verified User

Enterprise (> 1000 emp.)

3.5/5

"Friendly user"

What do you like about Ivy & Ocelot?

a friendly user, once you get to know the basic elements, it is easy to navigate through

Breanna M.

Enterprise (> 1000 emp.)

5.0/5

"Save time with the Ivy.ai Chatbot"

What do you like about Ivy & Ocelot?

The Ivy.ai Chatbot has become the first stop for many of our users with questions. Our Help Desk can better focus on more prominent and complicated pr

2. Customer Support

Users value the responsive customer support of Ivy & Ocelot, enhancing efficiency and addressing inquiries effectively.

See 19 mentions

See Related User Reviews

Breanna M.

Enterprise (> 1000 emp.)

5.0/5

"Save time with the Ivy.ai Chatbot"

What do you like about Ivy & Ocelot?

The Ivy.ai Chatbot has become the first stop for many of our users with questions. Our Help Desk can better focus on more prominent and complicated pr

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Overall great experience!"

What do you like about Ivy & Ocelot?

Customer service is great! And the chat itself has been great for lowering our overall email and call numbers. Easy to create a custom response when i

3. Helpful

Users value the helpful communication features of Ivy & Ocelot, facilitating efficient student interaction and support.

See 14 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Overall great experience!"

What do you like about Ivy & Ocelot?

Customer service is great! And the chat itself has been great for lowering our overall email and call numbers. Easy to create a custom response when i

Lauren S.

Mid-Market (51-1000 emp.)

5.0/5

"Quick to Set Up, Easy to Use!"

What do you like about Ivy & Ocelot?

The most helpful feature is letting IvyQuantum use it's database to quickly answer student questions. When Ivy doesn't have the answer, it quickly con

4. Features

Users praise the ease of use and powerful features of Ivy & Ocelot, enhancing their customer support experience.

See 6 mentions

See Related User Reviews

Mark G.

Small-Business (50 or fewer emp.)

4.5/5

"IvyQuantum is an incredible partner!"

What do you like about Ivy & Ocelot?

IvyQuantum™ stands out for various reasons, but what I like best is the impressive administrative panel/backend, providing unparalleled control and ea

Marcelo S.

Small-Business (50 or fewer emp.)

5.0/5

"Good service and performance"

What do you like about Ivy & Ocelot?

Is simple and easy to use, it is great for customer support, I had to use Ivyquantum every day which made it faster to know the program, and its many

5. Automation

Users value the automation capabilities of IvyQuantum, streamlining communication and enhancing the student inquiry experience.

See 5 mentions

See Related User Reviews

Lauren S.

Mid-Market (51-1000 emp.)

5.0/5

"Quick to Set Up, Easy to Use!"

What do you like about Ivy & Ocelot?

The most helpful feature is letting IvyQuantum use it's database to quickly answer student questions. When Ivy doesn't have the answer, it quickly con

Jessica A.

Enterprise (> 1000 emp.)

5.0/5

"Early adopters, longtime clients"

What do you like about Ivy & Ocelot?

IvyQuantum's site crawls are game-changing for our small, nimble team. This solution enables us to make real time changes to our sites without worryin

6. Easy Implementation

Users appreciate the easy implementation of Ivy & Ocelot, benefiting from seamless integration and excellent support.

See 5 mentions

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Mark G.

Small-Business (50 or fewer emp.)

4.5/5

"IvyQuantum is an incredible partner!"

What do you like about Ivy & Ocelot?

IvyQuantum™ stands out for various reasons, but what I like best is the impressive administrative panel/backend, providing unparalleled control and ea

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Customer Support is a top Attraction!"

What do you like about Ivy & Ocelot?

Not only does Ivy have a stellar customer support team, the ease of implementation is promising.

Top Cons or Disadvantages of Ivy & Ocelot

1. AI Limitations

Users note the AI limitations in accuracy and response quality, requiring extensive training and editing for improvement.

See 9 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Interesting experience"

What do you dislike about Ivy & Ocelot?

I dislike how much information is needed to train the Chatbot, and the amount of behind the scenes editing that needs to occur for accurate responses

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Overall great experience!"

What do you dislike about Ivy & Ocelot?

Pointing to answers when reviewing chats leaves a lot to be desired. The AI feature also is still hit or miss with answers, but I know it takes time t

2. Learning Curve

Users find the learning curve challenging, often feeling overwhelmed by the complexity of the chatbot's features and training.

See 8 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Interesting experience"

What do you dislike about Ivy & Ocelot?

I dislike how much information is needed to train the Chatbot, and the amount of behind the scenes editing that needs to occur for accurate responses

Marcelo S.

Small-Business (50 or fewer emp.)

5.0/5

"Good service and performance"

What do you dislike about Ivy & Ocelot?

I think that its many features, even when they are helpful, it can be kind of confusing and one can forget all the features and tools. It can also be

3. Bot Functionality

Users find the Chatbot's training requirements cumbersome, affecting response accuracy and overall user experience.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Interesting experience"

What do you dislike about Ivy & Ocelot?

I dislike how much information is needed to train the Chatbot, and the amount of behind the scenes editing that needs to occur for accurate responses

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Overall great experience!"

What do you dislike about Ivy & Ocelot?

Pointing to answers when reviewing chats leaves a lot to be desired. The AI feature also is still hit or miss with answers, but I know it takes time t

4. Chat Issues

Users report experiencing random responses and inconsistent AI performance with Ivy & Ocelot, complicating user interactions.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Overall great experience!"

What do you dislike about Ivy & Ocelot?

Pointing to answers when reviewing chats leaves a lot to be desired. The AI feature also is still hit or miss with answers, but I know it takes time t

TIm T.

Mid-Market (51-1000 emp.)

4.5/5

"A must have for higher-education lead gen"

What do you dislike about Ivy & Ocelot?

There really is no negatives from my perspective other than the random responses sometimes gathered from users interacting with our chatbot.

5. Difficult Learning

Users find the difficult learning curve of Ivy & Ocelot challenging, requiring extensive training for effective use.

See 4 mentions

See Related User Reviews

Marcelo S.

Small-Business (50 or fewer emp.)

5.0/5

"Good service and performance"

What do you dislike about Ivy & Ocelot?

I think that its many features, even when they are helpful, it can be kind of confusing and one can forget all the features and tools. It can also be

Christina D.

Enterprise (> 1000 emp.)

5.0/5

"Ivy Experience"

What do you dislike about Ivy & Ocelot?

Ivy Quantum requries many in-depth trainings for user accessibility, some members of my team do not have a background with data processing and has req

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Cesar F.

Associate Vice President for Enrollment Management

Mid-Market (51-1000 emp.)

6/25/2024

"IvyQuantum is a Game Changer for Strategic Enrollment Management"

4.5/5

What do you like best about Ivy & Ocelot?

As the higher education environment continues to change, IvyQuantum products offer innovative solutions for students who are looking for rapid responses and active engagement. Their Chatbot solutions have allowed us to serve our students 24/7 using automatically generated answers to frequently asked questions. The software was easy to implement, and the support provided by the IvyQuantum team has been helpful in expanding the Chatbot capabilities. The Chatbot interacts with our students daily, and the integration to our current systems was seamless. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

The only downside to our current platform of IvyQuantum is the inability to use full AI voice capabilities that go beyond the traditional phone voice recognition prompts. We have seen a demo by CollegeVine AI Recruiter and the capability of the AI Voice Recruiter is very impressive, especially as universities struggle to retain recruiters. Review collected by and hosted on G2.com.

What problems is Ivy & Ocelot solving and how is that benefiting you?

IvyQuantum is solving the problem of students who are looking for an immediate response to frequently asked questions. We serve a number of students all accross the world, many of them in India, and the ability for students to engage with our university during their time zone is crucial. We have also reduced the number of staff who are able to assist students live, and the Chatbot with LiveChat capabilities has allowed us to continue to serve our students without disruption. The analtyical dashboards are also helpful to show the usage and areas of improvement of our Bot. Review collected by and hosted on G2.com.

Response from Bryce Kunkel of Ivy & Ocelot

edit

Hi Cesar!

Thanks so much for sharing your experience here on G2! Your feedback is invaluable, and I'm delighted to hear that you've really enjoyed using IvyQuantum so far. It's great to hear that the rapid, 24/7 responses are helping to engage students from around the world, on their time. Additionally, I'll be sure to pass along your feedback about the ease of implementation — our team loves to hear that! Thanks again!

Kellie F.

Senior Director of Admissions Operations

Enterprise (> 1000 emp.)

6/20/2024

"Excellent service, willing to work with you to get it right."

4/5

What do you like best about Ivy & Ocelot?

The software is very user friendly. Finding what you need when you need it is relatively fast. Their knowledgebase is very thorough. They clearly know what schools need to get the work done right. Their customer support is really key in making it work. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

Some of the things sold to us were not true. We were told it was WCAG 2.0 compliant, and our accessibility office found that wasn't so. It delayed our implementation for a few months, but we eventually got there. The way the bot reads our webpages it can get very confused pretty quickly (a person will ask "what is your deadline" and it will just randomly select the FAFSA deadline, not ask further questions). We've shored it up a bunch but all that work was done on our side. Review collected by and hosted on G2.com.

Response from Bryce Kunkel of Ivy & Ocelot

edit

Hi Kellie!

Thanks so much for taking time to review IvyQuantum. I'm glad you have found our team knowledgeable and helpful — we really want our team to fully understand your circumstances so we can best fit Ivy to meet your needs. I'm glad that our teams were able to work together to bring accessibility improvements to our platform; we understand the importance of providing ADA compliant software, not just for meeting regulations but to ensure equitable access to information. We look forward to a continued partnership!

Micah W.

Director of Graduate School Admissions

Enterprise (> 1000 emp.)

6/20/2024

"Quality Product that aids in information distribution, problem solving and lead generation."

4.5/5

What do you like best about Ivy & Ocelot?

The product provides a great deal of information based on scanning, sweeping, scraping provided web links and sites to help answer questions. The intergration is simple and can be easily added with script provided. We use the tool daily on our website and if answers are not easily a ticketing system is provided. IvyQuantum has a quality team of professionals to assist in issues, provide trainings and are constantly working to improve and add new features. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

Sometimes the information has to be guided or directed to get the best answer. The AI functionality is assisting in this. The product also shows you "gaps" in your information but things like institutional jargon and specifics sometimes takes a bit of training the system before becoming correct. Review collected by and hosted on G2.com.

Response from Bryce Kunkel of Ivy & Ocelot

edit

Hi Micah! Thank you for sharing your detailed feedback on IvyQuantum! I'm thrilled to hear that the product has been so helpful in lead gen and about the ease of the integration process.

We love to see results, so I'm excited to hear that you've seen a reduction in email and phone traffic for simple questions. If you have any further suggestions or need assistance, please don't hesitate to reach out.

Christina D.

Residential Director

Enterprise (> 1000 emp.)

6/20/2024

"Ivy Experience"

5/5

What do you like best about Ivy & Ocelot?

IvyQuantum has a robust team that has been helpful with the implementation of the service to our univeristy webpages. The team behind IvyQuantum and their support for our intiatives and objectives is the best part of the service. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

Ivy Quantum requries many in-depth trainings for user accessibility, some members of my team do not have a background with data processing and has required extra training that has stalled the debut process. Review collected by and hosted on G2.com.

What problems is Ivy & Ocelot solving and how is that benefiting you?

IvyQuantum allows for a decrease of emails sent from in-coming and prospective/curious students that inquire about our institution. The chatbot is a central hub of information that can direct the users to the published sites with repsective information sources. IvyQuantum allows for our student/parent users to have a form of connection as they seek assistance in locating and discovering the resources available at Stevens. Review collected by and hosted on G2.com.

Response from Bryce Kunkel of Ivy & Ocelot

edit

Hi Christina! We so greatly appreciate your feedback for IvyQuantum! I'm thankful for your positive words for our team and for sharing some opportunities to improve our onboarding process. We are committed to continuous improvement and are looking forward to seeing more positive results for your team!

Lauren S.

CRM Communications Coordinator

Mid-Market (51-1000 emp.)

6/20/2024

"Quick to Set Up, Easy to Use!"

5/5

What do you like best about Ivy & Ocelot?

The most helpful feature is letting IvyQuantum use it's database to quickly answer student questions. When Ivy doesn't have the answer, it quickly connects the student with a representative. It's also very helpful to transfer chats between departments which helps our students from having to reach out to multiple departments manually. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

One of the downsides to IvyQuantum is that we've noticed that when students ask the same question in different ways, Ivy sometimes gives varying answers that are not always correct. At times, it can be difficult to quickly correct that information. Review collected by and hosted on G2.com.

Response from Bryce Kunkel of Ivy & Ocelot

edit

Hi Lauren! Thank you so much for writing this review! It means the world to us to hear your feedback. It's great to hear that Ivy is helping to ensure all questions get answered and allowing your team to prioritize high value conversations and relationships.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

6/27/2024

"Great chatbot solution"

5/5

What do you like best about Ivy & Ocelot?

They reach out regularly with group training opportunities and will also meet with you individually to answer any questions you have. They are very accessible, and not all software companies are. We also have gotten some great insights into weaknesses and inconsistencies into our website because IvyBot's ability to automatically generate correct answers is directly related to the public content on your website. You can also create answers for the bot, but it's more efficient if your website is up to date. So IvyBot illuminates improvements needed and provides data to back it up. Very useful tool. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

It's a bit confusing to navigate at first, but as I mentioned, it's very easy to schedule an appointment for 1:1 assistance. My contact helped me immensely and I felt much more comfortable with the product. Review collected by and hosted on G2.com.

Michael S.

Customer service

Small-Business (50 or fewer emp.)

11/2/2024

Guest users or non-business users of the software, not included in G2 scores.

"Ivy review"

4.5/5

What do you like best about Ivy & Ocelot?

It is well organize and it's easy to understand Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

I think I would need more time now but so far is doing great Review collected by and hosted on G2.com.

Mark G.

Small-Business (50 or fewer emp.)

2/7/2024

"IvyQuantum is an incredible partner!"

4.5/5

What do you like best about Ivy & Ocelot?

IvyQuantum™ stands out for various reasons, but what I like best is the impressive administrative panel/backend, providing unparalleled control and ease of use. The analytics and reporting features are exceptionally robust, offering valuable insights. I must commend the implementation team; they are among the best I've worked with—responsive, efficient, and dedicated to ensuring a seamless experience. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

I must say, at this point, there's nothing to dislike about IvyQuantum™. It has been a positive experience overall, and I appreciate the seamless performance and functionality it brings to our operations. Review collected by and hosted on G2.com.

What problems is Ivy & Ocelot solving and how is that benefiting you?

IvyQuantum™ is instrumental in providing additional support to our borrowers. The live chat functionality, a feature we didn't have before, is particularly beneficial. It ensures that even when the bot encounters challenges, we can seamlessly transition to live assistance, enhancing our overall customer support capabilities. Review collected by and hosted on G2.com.

Response from Bryce Kunkel of Ivy & Ocelot

edit

Hi Mark, thanks so much for taking time to write a review for IvyQuantum! Your complements mean so much to us, and we love to hear your praise for the implementation team! We look forward to continuing to work with you!

Marcelo S.

Customer service representative

Small-Business (50 or fewer emp.)

6/27/2024

"Good service and performance"

5/5

What do you like best about Ivy & Ocelot?

Is simple and easy to use, it is great for customer support, I had to use Ivyquantum every day which made it faster to know the program, and its many features help to better customers. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

I think that its many features, even when they are helpful, it can be kind of confusing and one can forget all the features and tools. It can also be a little hard to get used to once you have used the old program. Review collected by and hosted on G2.com.

Response from Bryce Kunkel of Ivy & Ocelot

edit

Hi Marcelo! I'm so grateful you took the time to review IvyQuantum — Thank you! It's great to hear that you find the interface simple and the software is helping your clients find answers to their questions!