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iDenfy Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend iDenfy for its verification efficiency, improving onboarding speed and accuracy for diverse clientele. (64 mentions)
Users praise iDenfy for its ease of use, highlighting its clean interface and seamless onboarding process. (33 mentions)
Users appreciate the automation and regulatory compliance of iDenfy, which enhances efficiency and reduces human error. (29 mentions)
Users appreciate the effective fraud prevention of iDenfy, as it automatically spots suspicious activity effortlessly. (29 mentions)
Users praise iDenfy's helpful customer support, highlighting their quick responses and effective solutions during inquiries. (25 mentions)
Users appreciate the easy integrations of iDenfy, allowing seamless verification across various industries with flexible support. (20 mentions)
Users appreciate the flexibility and efficiency of iDenfy, enabling customizable verification across various devices and regions. (12 mentions)
Users find verification issues arise due to strict photo quality requirements, necessitating multiple retakes during the process. (12 mentions)
Users experience slow performance during peak hours, affecting ID verification speed and bulk filtering efficiency. (6 mentions)
Users find iDenfy's pricing to be expensive and inflexible, wishing for more adaptable options for varying verification needs. (5 mentions)
Users find iDenfy's pricing models to have limited flexibility, especially for varying monthly verification needs. (5 mentions)
Users report OCR issues due to blurred images and difficulties with reading damaged or unclear documents. (5 mentions)
Users express concerns about ID sharing hesitance and prefer improved communication on verification benefits. (4 mentions)
Users find the billing issues frustrating, as credits expire too quickly and the dashboard lacks mobile functionality. (3 mentions)

Top Pros or Advantages of iDenfy

1. Verification Efficiency
Users commend iDenfy for its verification efficiency, improving onboarding speed and accuracy for diverse clientele.
See 64 mentions

See Related User Reviews

Allan B.
AB

Allan B.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable KYC solution"

What do you like about iDenfy?

The user interface is clean, and the platform is easy to navigate, even for non technical users. The automated identity verification process is quick,

YS

Yna S.

Small-Business (50 or fewer emp.)

5.0/5

"Impressive Document Coverage"

What do you like about iDenfy?

we like idenfys extensive document coverage. Their ability to accurately verify over a lot of types of ID documents from more than 200 countries is fa

2. Ease of Use
Users praise iDenfy for its ease of use, highlighting its clean interface and seamless onboarding process.
See 33 mentions

See Related User Reviews

Allan B.
AB

Allan B.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable KYC solution"

What do you like about iDenfy?

The user interface is clean, and the platform is easy to navigate, even for non technical users. The automated identity verification process is quick,

Aurora S.
AS

Aurora S.

Enterprise (> 1000 emp.)

5.0/5

"Flexible and Secure Verification"

What do you like about iDenfy?

The beauty of iDenfy is that it can do it all. The system allows us to easily verify users from multiple industries. From ecommerce to finance any ind

3. Features
Users appreciate the automation and regulatory compliance of iDenfy, which enhances efficiency and reduces human error.
See 29 mentions

See Related User Reviews

Walter W.
WW

Walter W.

Enterprise (> 1000 emp.)

5.0/5

"Efficient and clear"

What do you like about iDenfy?

Compliance requirements can be easily handled by idenfy. The platform automates the verification process, as we are able to easily meet all the regula

Lara S.
LS

Lara S.

Mid-Market (51-1000 emp.)

5.0/5

"Plays Well with Our Other Risk Systems"

What do you like about iDenfy?

It was pretty simple for us to use iDenfy's API to get verification results and risk signs that we could then use in our own systems to find scams and

4. Fraud Prevention
Users appreciate the effective fraud prevention of iDenfy, as it automatically spots suspicious activity effortlessly.
See 29 mentions

See Related User Reviews

Ariana v.
AV

Ariana v.

Small-Business (50 or fewer emp.)

5.0/5

"A Modern Solution for a Modern Problem"

What do you like about iDenfy?

idenfy has made fraud prevention so much easier for us. Their system catches suspicious activity we would have never spotted on our own and it does it

Alejandra V.
AV

Alejandra V.

Mid-Market (51-1000 emp.)

5.0/5

"Stay Ahead"

What do you like about iDenfy?

Automated KYC is fantastic. It helps us stay compliant with changing laws as well as it is a safe and trusted way to check customer identity. idenfy’s

5. Customer Support
Users praise iDenfy's helpful customer support, highlighting their quick responses and effective solutions during inquiries.
See 25 mentions

See Related User Reviews

Garrett N.
GN

Garrett N.

Mid-Market (51-1000 emp.)

5.0/5

"Solid ID Verification Tool"

What do you like about iDenfy?

Idenfy offers a straightforward and userfriendly dashboard, its easy to navigate and manage ID verification needs. Their support team is fast and alwa

Jaroslavas  J.
JJ

Jaroslavas J.

Small-Business (50 or fewer emp.)

5.0/5

"iDenfy makes customer verification process easy and professional."

What do you like about iDenfy?

Our overall experience with iDenfy was positive. iDenfy made the supervision of customer verification process easy and professional for our company. A

6. Easy Integrations
Users appreciate the easy integrations of iDenfy, allowing seamless verification across various industries with flexible support.
See 20 mentions

See Related User Reviews

Ariana v.
AV

Ariana v.

Small-Business (50 or fewer emp.)

5.0/5

"A Modern Solution for a Modern Problem"

What do you like about iDenfy?

idenfy has made fraud prevention so much easier for us. Their system catches suspicious activity we would have never spotted on our own and it does it

Jaroslavas  J.
JJ

Jaroslavas J.

Small-Business (50 or fewer emp.)

5.0/5

"iDenfy makes customer verification process easy and professional."

What do you like about iDenfy?

Our overall experience with iDenfy was positive. iDenfy made the supervision of customer verification process easy and professional for our company. A

7. User Experience
Users appreciate the flexibility and efficiency of iDenfy, enabling customizable verification across various devices and regions.
See 12 mentions

See Related User Reviews

Laura A.
LA

Laura A.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable Performance for Our Product"

What do you like about iDenfy?

Idenfy consistently handles the verification step without causing many issues and has a lot less emergency fixes for us and a easier experience for ou

Jaroslavas  J.
JJ

Jaroslavas J.

Small-Business (50 or fewer emp.)

5.0/5

"iDenfy makes customer verification process easy and professional."

What do you like about iDenfy?

Our overall experience with iDenfy was positive. iDenfy made the supervision of customer verification process easy and professional for our company. A

Top Cons or Disadvantages of iDenfy

1. Verification Issues
Users find verification issues arise due to strict photo quality requirements, necessitating multiple retakes during the process.
See 12 mentions

See Related User Reviews

Walter W.
WW

Walter W.

Enterprise (> 1000 emp.)

5.0/5

"Efficient and clear"

What do you dislike about iDenfy?

It is more beneficial to provide more pricing options related to different verification volumes.

Laura A.
LA

Laura A.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable Performance for Our Product"

What do you dislike about iDenfy?

verification data easily with our other internal fraud analysis tools required some custom integration work.

2. Slow Performance
Users experience slow performance during peak hours, affecting ID verification speed and bulk filtering efficiency.
See 6 mentions

See Related User Reviews

Fernanda R.
FR

Fernanda R.

Small-Business (50 or fewer emp.)

5.0/5

"Fraud Prevention"

What do you dislike about iDenfy?

Sometimes api response times vary during peak hours it slows down and gets back to speed soon though.

Hady A.
HA

Hady A.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable KYC, smooth integration, and responsive support"

What do you dislike about iDenfy?

The dashboard could use faster bulk filtering for large review queues. It's not a blocker, just quality of life improvements.

3. Expensive
Users find iDenfy's pricing to be expensive and inflexible, wishing for more adaptable options for varying verification needs.
See 5 mentions

See Related User Reviews

Isabel O.
IO

Isabel O.

Small-Business (50 or fewer emp.)

5.0/5

"Maintains Accuracy Even with Many Client Checks"

What do you dislike about iDenfy?

We wish pricing tiers offered more flexibility for companies with highly variable monthly check volumes.

Calvin L.
CL

Calvin L.

Small-Business (50 or fewer emp.)

5.0/5

"Strengthens Compliance Across Our Portfolio Companies"

What do you dislike about iDenfy?

The pricing models can sometimes be less flexible when trying to arrange a portfolio wide agreement versus individual company subscriptions.

4. Limited Flexibility
Users find iDenfy's pricing models to have limited flexibility, especially for varying monthly verification needs.
See 5 mentions

See Related User Reviews

Isabel O.
IO

Isabel O.

Small-Business (50 or fewer emp.)

5.0/5

"Maintains Accuracy Even with Many Client Checks"

What do you dislike about iDenfy?

We wish pricing tiers offered more flexibility for companies with highly variable monthly check volumes.

Bianca C.
BC

Bianca C.

Enterprise (> 1000 emp.)

5.0/5

"Fast, secure, and easy to use."

What do you dislike about iDenfy?

The suggestion is for idenfy to provide more adaptable pricing plans according to the number of verifications required monthly.

5. OCR Issues
Users report OCR issues due to blurred images and difficulties with reading damaged or unclear documents.
See 5 mentions

See Related User Reviews

Gabriela V.
GV

Gabriela V.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent"

What do you dislike about iDenfy?

Some users have had trouble with the facial recognition feature, especially when the lighting isn’t great or if the images aren’t very clear

Milan A.
MA

Milan A.

Small-Business (50 or fewer emp.)

5.0/5

"Hassle free onboarding with idenfy"

What do you dislike about iDenfy?

Sometimes captured images of docs are blurred. An auto image capturing option could be an enhancement.

6. ID Verification
Users express concerns about ID sharing hesitance and prefer improved communication on verification benefits.
See 4 mentions

See Related User Reviews

PD

Pedro D.

Small-Business (50 or fewer emp.)

5.0/5

"Very good experience"

What do you dislike about iDenfy?

takes some time when cases are escalated to manual reviews from idenfy

Ada S.
AS

Ada S.

Small-Business (50 or fewer emp.)

5.0/5

"Beyond the standard list checks!"

What do you dislike about iDenfy?

Sometimes the verification process took longer for customers submitting IDs from less common countries.

7. Billing Issues
Users find the billing issues frustrating, as credits expire too quickly and the dashboard lacks mobile functionality.
See 3 mentions

See Related User Reviews

Garrett N.
GN

Garrett N.

Mid-Market (51-1000 emp.)

5.0/5

"Solid ID Verification Tool"

What do you dislike about iDenfy?

One drawback I’ve noticed is that the dashboard isn’t mobile friendly. When I’m away from my laptop and need to make quick updates or check billing, u

WL

Wes L.

Small-Business (50 or fewer emp.)

4.0/5

"Great choice for KYC"

What do you dislike about iDenfy?

Annual contracts which require upfront cashflow are challenging.

iDenfy Reviews (196)

Reviews

iDenfy Reviews (196)

4.9
196 reviews
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Aziah A.
AA
ADmin & HR Exec
Small-Business (50 or fewer emp.)
"iDenfy offers smooth onboarding and accurate KYC checks with AI, biometrics, and human verification."
What do you like best about iDenfy?

iDenfy stands out for its user-friendly interface, making the identity verification process smooth and accessible. It delivers fast and accurate results through a combination of AI and human checks, ensuring both speed and reliability. The platform supports a wide range of global ID documents and meets strict compliance standards like GDPR and AML. Its seamless integration options also make it easy to adopt across various business environments. Review collected by and hosted on G2.com.

What do you dislike about iDenfy?

One of the main drawbacks of iDenfy is that its pricing may be less accessible for smaller businesses with limited budgets. In certain edge cases, such as poor lighting or damaged documents, the system can produce false negatives. While integration is flexible, customisation of the user-facing interface may be somewhat limited. Additionally, its performance depends heavily on a stable internet connection, especially during live verifications. Review collected by and hosted on G2.com.

Mario David T.
MT
Chief Compliance Officer
Small-Business (50 or fewer emp.)
"Seamless KYC Solution with Stellar Support for Startups"
What do you like best about iDenfy?

I appreciate the smooth and quick setup process, supported by a very helpful and friendly iDenfy team. Their automated checks for regulatory compliance, including email, sanction, and web checks, are incredibly beneficial. The quality of service, flexibility in meeting our needs, and customer service are top-notch. Moreover, iDenfy's ability to meet specific needs, ensures confidence in their service. Review collected by and hosted on G2.com.

What do you dislike about iDenfy?

I would like all of their plans to cover data storage for at least 5 years, as this is the minimum that regulators typically require. Review collected by and hosted on G2.com.

AR
IT Administrator
Mid-Market (51-1000 emp.)
"ID Checks That Don’t Slow Us Down Anymore"
What do you like best about iDenfy?

As an IT Administrator, I really appreciate how seamless the integration was with our existing systems. The API is well-documented, and setting up the verification workflows only took a short time. The platform provides reliable identity verification with strong fraud detection, and the dashboard makes it easy to monitor user activity in real time. I also like that iDenfy covers multiple compliance requirements (KYC/AML), so we don’t need to rely on separate solutions. Review collected by and hosted on G2.com.

What do you dislike about iDenfy?

The only drawback I’ve noticed is that sometimes the verification process can take a bit longer for users with lower-quality ID scans. Review collected by and hosted on G2.com.

Hady A.
HA
CTO
Small-Business (50 or fewer emp.)
"Reliable KYC, smooth integration, and responsive support"
What do you like best about iDenfy?

The API is clean and well documented, so our developers integrated the KYC flow into our onboarding funnel without friction. Passport and proof-of-address checks for GCC investors are accurate, and the retry logic plus webhooks make the process stable in production. The support team answers quickly and brings useful suggestions, not canned replies. Review collected by and hosted on G2.com.

What do you dislike about iDenfy?

The dashboard could use faster bulk filtering for large review queues. It's not a blocker, just quality of life improvements. Review collected by and hosted on G2.com.

NT
External Auditor
Small-Business (50 or fewer emp.)
"Simplifies Our Onboarding and Audit Work"
What do you like best about iDenfy?

Idenfy is giving us a good identity verification process right at the start itself. Because of this the integrity of the customer data is strong and we are not wasting time later correcting errors. The dashboard is simple, the team is finding it easy to use, and it is really helping us in maintaining compliance standards Review collected by and hosted on G2.com.

What do you dislike about iDenfy?

Getting direct read-only access for our audit team is not very easy and we often need our admin to manually export the evidence we need to test and this is taking extra time Review collected by and hosted on G2.com.

AC
Production Manager
Small-Business (50 or fewer emp.)
"iDenfy is fast and reliable !"
What do you like best about iDenfy?

As a Compliance Officer, I depend on iDenfy for swift customer identity verification. The platform is accurate, user-friendly, and integrates seamlessly with our onboarding process. Its automation has significantly reduced the need for manual checks, and we are able to review flagged cases efficiently through the dashboard. I particularly appreciate the audit trail feature, as it greatly assists during internal compliance reviews. Review collected by and hosted on G2.com.

What do you dislike about iDenfy?

When the lighting on a customer’s ID photo isn’t great, it sometimes triggers manual verification. It’s not frequent, but worth noting. Review collected by and hosted on G2.com.

AE
Strategic Finance Analyst
Small-Business (50 or fewer emp.)
"Our AML Compliance Controls"
What do you like best about iDenfy?

I like the most how Idenfy is giving verified identity data right at the start itself. This is very helpful because it goes into our models and makes risk pricing more accurate, so policy approvals are faster and more profitable. The system is working fine and giving us reliable results. Review collected by and hosted on G2.com.

What do you dislike about iDenfy?

Bulk verification speed is fine for most cases but for very large volumes it becomes slower. Review collected by and hosted on G2.com.

HK
DevSecOps Engineer
Small-Business (50 or fewer emp.)
"Dependable Security Integration for KYC"
What do you like best about iDenfy?

idenfy’s KYC verification process is not only accurate but also secure at the network level. The encryption, authentication, and endpoint security are well integrated, so the overall workflow is both compliant and safe. This kind of layered protection is what I was looking for. Review collected by and hosted on G2.com.

What do you dislike about iDenfy?

one minor issue with how quickly they rotate keys and certificates is that the details aren’t clearly visible in the documentation, so for due diligence we have to rely on clarifications from the support team Review collected by and hosted on G2.com.

ST
Marketing Manager
Small-Business (50 or fewer emp.)
"Gaurdian of our user onboarding"
What do you like best about iDenfy?

This tool is fast, secure, and impressively simple to integrate. As a security engineer, I depend on it to verify user identities efficiently, eliminating the need for time-consuming manual reviews. The liveness detection feature stands out, quickly identifying fake IDs within seconds. Review collected by and hosted on G2.com.

What do you dislike about iDenfy?

Occasionally, I encounter a few false positives when using poor-quality webcam images. However, their support team is quick to resolve these issues. Review collected by and hosted on G2.com.

JB
Financial Consultant
Mid-Market (51-1000 emp.)
"Crucial for Due Diligence on Complex Client Structures"
What do you like best about iDenfy?

We frequently work with clients who have intricate financial arrangements, such as trusts or family-owned companies. The Know Your Business (KYB) features are extremely useful for conducting initial due diligence and for identifying the ultimate beneficial owners (UBOs) during my client acceptance process. Review collected by and hosted on G2.com.

What do you dislike about iDenfy?

Even with the automated KYB check, unraveling complex, multi-layered international trusts frequently demands additional manual investigation. The automated process alone is often not sufficient to fully understand these intricate structures. Review collected by and hosted on G2.com.

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