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Idomoo

By Idomoo

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Idomoo Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend Idomoo's exceptional customer support, highlighting their collaboration and responsiveness throughout the project lifecycle. (21 mentions)
Users commend Idomoo for their exceptional support and collaboration, greatly enhancing their personalized video project experience. (13 mentions)
Users highlight the exceptional customer satisfaction of Idomoo, praising support, collaboration, and a proactive team. (12 mentions)
Users highlight the engaging communication of Idomoo, appreciating the proactive support and collaboration throughout the video production process. (11 mentions)
Users find Idomoo's platform to be easy to use, with intuitive design and seamless integration capabilities. (8 mentions)
Users value the creativity offered by Idomoo, enhancing their projects with personalized and innovative video features. (5 mentions)
Users face limited customization in Idomoo, impacting their ability to tailor videos and reports effectively. (3 mentions)
Users face analytics limitations with Idomoo, as reporting tools are unavailable and campaign-specific reports are lacking. (2 mentions)
Users find the high and inflexible costs of Idomoo a significant hurdle in running effective campaigns. (2 mentions)
Users highlight the hidden costs of Idomoo, particularly due to high fees and integration challenges with Salesforce. (2 mentions)
Users report integration issues with Salesforce, leading to delays and complications during the implementation of Idomoo. (2 mentions)
Users find the limited reports and analytics hinder their ability to assess campaign performance effectively. (1 mentions)

Top Pros or Advantages of Idomoo

1. Customer Support
Users commend Idomoo's exceptional customer support, highlighting their collaboration and responsiveness throughout the project lifecycle.
See 21 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Personalised video POC"

What do you like about Idomoo?

We are trilaing Idomoo to bring personalised video into our content library for our BTL campaigns. Whislt there are clear benefits, which we are hopin

RS

Richard S.

Enterprise (> 1000 emp.)

5.0/5

"Personalised VideoCollaboration"

What do you like about Idomoo?

Working with Idomoo was an outstanding experience from start to finish. They collaborated closely with our Creative, and CRM teams to help deliver for

2. Helpful
Users commend Idomoo for their exceptional support and collaboration, greatly enhancing their personalized video project experience.
See 13 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Personalised video POC"

What do you like about Idomoo?

We are trilaing Idomoo to bring personalised video into our content library for our BTL campaigns. Whislt there are clear benefits, which we are hopin

RS

Richard S.

Enterprise (> 1000 emp.)

5.0/5

"Personalised VideoCollaboration"

What do you like about Idomoo?

Working with Idomoo was an outstanding experience from start to finish. They collaborated closely with our Creative, and CRM teams to help deliver for

3. Customer Satisfaction
Users highlight the exceptional customer satisfaction of Idomoo, praising support, collaboration, and a proactive team.
See 12 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Personalised video POC"

What do you like about Idomoo?

We are trilaing Idomoo to bring personalised video into our content library for our BTL campaigns. Whislt there are clear benefits, which we are hopin

Verified User
C

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Personalised video for pension scheme members"

What do you like about Idomoo?

Dealing with Alfred made for a really good experience. He helped us understand the process for producing the video, arranged training for our video pr

4. Engaging Communication
Users highlight the engaging communication of Idomoo, appreciating the proactive support and collaboration throughout the video production process.
See 11 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Personalised video POC"

What do you like about Idomoo?

We are trilaing Idomoo to bring personalised video into our content library for our BTL campaigns. Whislt there are clear benefits, which we are hopin

RS

Richard S.

Enterprise (> 1000 emp.)

5.0/5

"Personalised VideoCollaboration"

What do you like about Idomoo?

Working with Idomoo was an outstanding experience from start to finish. They collaborated closely with our Creative, and CRM teams to help deliver for

5. Ease of Use
Users find Idomoo's platform to be easy to use, with intuitive design and seamless integration capabilities.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Simple and easy to do business with"

What do you like about Idomoo?

Working with Alfred and team was easy. They gave clear timelines and managed to pivot when timings were missed from our side, allowing to still achiev

vedanshu p.
VP

vedanshu p.

Small-Business (50 or fewer emp.)

4.5/5

"IDOMOO"

What do you like about Idomoo?

they have provided various features to reach the audience also they have all-time customer support. It is easy to use and implementation is also easy

6. Creativity
Users value the creativity offered by Idomoo, enhancing their projects with personalized and innovative video features.
See 5 mentions

See Related User Reviews

Verified User
C

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Personalised video for pension scheme members"

What do you like about Idomoo?

Dealing with Alfred made for a really good experience. He helped us understand the process for producing the video, arranged training for our video pr

Holly R.
HR

Holly R.

Enterprise (> 1000 emp.)

5.0/5

"Best in class personalization, best in class support team"

What do you like about Idomoo?

We launched a new project with the Idomoo team on an escalated time frame, and they still helped us knock it out of the park. Our project manager Lind

Top Cons or Disadvantages of Idomoo

1. Limited Customization
Users face limited customization in Idomoo, impacting their ability to tailor videos and reports effectively.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great Customer Support"

What do you dislike about Idomoo?

The platform provudes limited reports and anlytics. It would have been best if there are reports generated per campaign or project created.

Jason M.
JM

Jason M.

Mid-Market (51-1000 emp.)

4.5/5

"Idomoo is our trusted creative partner for making customized video for our members."

What do you dislike about Idomoo?

When two member names exist in one field, we can't customize as precisely as we'd like. But that's our data problem, not Idomoo's.

2. Analytics Limitations
Users face analytics limitations with Idomoo, as reporting tools are unavailable and campaign-specific reports are lacking.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Creation of personalized video content and flow set up"

What do you dislike about Idomoo?

- no direct intergration with Salesforce. This causes that the implementation took longer than expected and the dependencies to Idomoo and other vendo

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great Customer Support"

What do you dislike about Idomoo?

The platform provudes limited reports and anlytics. It would have been best if there are reports generated per campaign or project created.

3. Cost Issue
Users find the high and inflexible costs of Idomoo a significant hurdle in running effective campaigns.
See 2 mentions

See Related User Reviews

Sacha V.
SV

Sacha V.

Mid-Market (51-1000 emp.)

5.0/5

"Amazing customer support"

What do you dislike about Idomoo?

Running an Idomoo campaign is harder that it first looks. It requires a thorough work creative-wise. The fees are quite high and hardly flexible.

RS

Richard S.

Enterprise (> 1000 emp.)

5.0/5

"Personalised VideoCollaboration"

What do you dislike about Idomoo?

Hard to say anything negative about this company, naturally given the current climate the hosting price charged will always be a consideration.

4. Hidden Costs
Users highlight the hidden costs of Idomoo, particularly due to high fees and integration challenges with Salesforce.
See 2 mentions

See Related User Reviews

Sacha V.
SV

Sacha V.

Mid-Market (51-1000 emp.)

5.0/5

"Amazing customer support"

What do you dislike about Idomoo?

Running an Idomoo campaign is harder that it first looks. It requires a thorough work creative-wise. The fees are quite high and hardly flexible.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Creation of personalized video content and flow set up"

What do you dislike about Idomoo?

- no direct intergration with Salesforce. This causes that the implementation took longer than expected and the dependencies to Idomoo and other vendo

5. Integration Issues
Users report integration issues with Salesforce, leading to delays and complications during the implementation of Idomoo.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Creation of personalized video content and flow set up"

What do you dislike about Idomoo?

- no direct intergration with Salesforce. This causes that the implementation took longer than expected and the dependencies to Idomoo and other vendo

Verified User
C

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Personalised video for pension scheme members"

What do you dislike about Idomoo?

There were some technical issues (on both sides) with setting up the connection between our instance of Sales Force Marketing Cloud and Idomoo's. How

6. AI Limitations
Users find the limited reports and analytics hinder their ability to assess campaign performance effectively.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great Customer Support"

What do you dislike about Idomoo?

The platform provudes limited reports and anlytics. It would have been best if there are reports generated per campaign or project created.

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Idomoo Reviews (34)

Reviews

Idomoo Reviews (34)

4.8
34 reviews
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G2 reviews are authentic and verified.
Ross M.
RM
Workplace Proposition Manager
Enterprise (> 1000 emp.)
"Data driven Personalised Video Summaries"
What do you like best about Idomoo?

It's been great working with Alfred and the Idomoo team to bring our new and updated personalised video summaries to life. Having mainly dealt with Alfred, he was a pleasure to work with and always showed up. Any questions or changes were dealt with quickly and proactively - and his knowledge of what's possible second-to-none. Alfred was involved throughout the entire project and often steered us to the right solution. Alfred was also happy to deal directly with the creative agency involved - a real help. Massive thanks to Alfred and the rest of the Idomoo team (Sophia, James etc!) for helping make this delivery a reality and improving the personalised videos available to our customers. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

Nothing to report here - a positive experience. Review collected by and hosted on G2.com.

Anton P.
AP
Publishing Producer
Enterprise (> 1000 emp.)
"A powerful partner for personalized player engagement campaigns"
What do you like best about Idomoo?

The personalization capabilities were very impressive, enabling us to deliver millions of unique video messages to players at scale.

The campaign gained outstanding social media traction, with players actively sharing their personalized videos and expressing genuine excitement.

The platform’s creative flexibility helped us tell engaging stories while staying aligned with our brand. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

Not directly related to Idomoo performance - but while campaign performance was strong in terms of visibility and player enthusiasm, the measurable impact on re-engagement was moderate compared to expectations. Review collected by and hosted on G2.com.

Tatyana T.
TT
Business Partnerships Operations Manager
Enterprise (> 1000 emp.)
"Personalized videos collaboration"
What do you like best about Idomoo?

A BIG Thank you to Daya, Mike, and the entire Idomoo team for their dedication and expertise. With their comprehensive support and on-time delivery, we successfully launched a unique project for our multiplayer online game, creating personalized videos for our players. These videos delighted our player community and added a strong sense of engagement, belonging, and nostalgia.

Over several months, Daya demonstrated exceptional dedication and a deep understanding of our goals, working side by side with us and patiently guiding us through our very first personalized video journey project. Thanks to Daya's outstanding support and the Idomoo team’s commitment through multiple iterations, we achieved our objectives and are genuinely proud of the final result.

And my special Thanks also go to Alfred, Ron, Sarai, Yaron, Elina, and Shir - the entire Idomoo team worked seamlessly together to make this project a success. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

Nothing negative to add, appreciate the professionalism Idomoo team demonstrated throughout this project. Review collected by and hosted on G2.com.

RS
Head of Implementation
Enterprise (> 1000 emp.)
"Personalised VideoCollaboration"
What do you like best about Idomoo?

Working with Idomoo was an outstanding experience from start to finish. They collaborated closely with our Creative, and CRM teams to help deliver for our client a personalised video campaign for their customers.

The Idomoo team supported us every step of the way from ideation through to deployment and reporting. Our Project Manager at Idomoo Alfred offered great insights and best practices to help steer the client with clear communication, tips and best practices to elevate the customer journey.

I would highly recommend partnering with Idomoo for personalised video content and hosting. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

Hard to say anything negative about this company, naturally given the current climate the hosting price charged will always be a consideration. Review collected by and hosted on G2.com.

tarun y.
TY
Transformation & CX
Small-Business (50 or fewer emp.)
"Exceptional Personalized Video Platform with Outstanding Support"
What do you like best about Idomoo?

Idomoo is one of the best platforms for creating personalized video projects. Their customer support is outstanding, especially Alfred, who helped us every step of the way. He made sure our video matched our brand guidelines, assisted with integration, and even gave great suggestions for building our landing pages. Working with Idomoo made the whole process smooth and easy, and the final outcome was a top quality. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

There’s nothing negative to say — they’re fast, reliable, and deliver great results. Review collected by and hosted on G2.com.

Verified User in Financial Services
IF
Enterprise (> 1000 emp.)
"Supported in our project from start to finish"
What do you like best about Idomoo?

Working with an experienced point of contact who ensured everything worked perfectly. Alfred made everything so easy for us which allowed us to focus on how we rolled out the videos once complete. We had full trust in Idomoo to launch our personalised video and they were always on hand to answer any questions or make any changes during the project at short notice.

The integration of the Idomoo player into our systems was also very easy with any questions handled quickly and thoroughly. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

I'm not sure we encountered any downsides. I think Idomoo could be confidently considered as a best in class provider. Review collected by and hosted on G2.com.

NL
Head of Marketing
Enterprise (> 1000 emp.)
"Heartfelt Gratitude for Exceptional Partnership"
What do you like best about Idomoo?

Working with Idomoo has been an absolute delight. Their unwavering commitment to collaboration and deep understanding of our unique needs have made them an invaluable partner to us. They consistently go above and beyond to accommodate our timescales, ensuring that our projects run smoothly and efficiently, no matter the challenges. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

Nothing -

Thank you, Idomoo, for your continued outstanding collaboration and for always being there to support us. We look forward to many more successful and rewarding projects together. Review collected by and hosted on G2.com.

S
Head of Customer Marketing Operations
Enterprise (> 1000 emp.)
"Personalised Birthday Video and Great Support"
What do you like best about Idomoo?

Idomoo worked closely with our Data, Creative and CRM teams to create a stunning personalised video for our customers, and we're already seeing great engagement. The Idomoo Team provided support througout the entire process from ideation to deployment and getting performence results. They were willing to jump in at the last minute to help fix issues and ensure we met the deadline. They also helped us refine our logic and proposed tips and best pratciess from their experince to improve and perfect the customer journey. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

There's nothing I dislike. Great support and great product. Review collected by and hosted on G2.com.

George R.
GR
Commercial Strategy & Marketing Manager
Mid-Market (51-1000 emp.)
"Brilliant experience for our first foray into personalised video!"
What do you like best about Idomoo?

As our first experience of personalised video and a relatively small team, the Idomoo team were great in helping us through each part of the process and provided specific After Effects support which meant we were able to stay on track and deliver to our timelines. Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

I'd have maybe liked a bit more support on developing the initial storyboard and idea, however, after doing it once, I feel a lot more confident in Idomoo's and our own business' capabilities. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
UL
Enterprise (> 1000 emp.)
"The experts in personalized video solutions"
What do you like best about Idomoo?

A big thank you to Daya and the Idomoo team for your support in implementing the personalized video solution in our customer relations programme. Daya’s dedication, professionalism, and expertise made a real difference, and it’s been a real pleasure working with her and the Idomoo team. Looking forward to more great collaborations ahead! Review collected by and hosted on G2.com.

What do you dislike about Idomoo?

So far, no dislikes in particular, as the Idomoo platform has proven to be an efficient tool, allowing us customise our emails with creativity and flexibility. Review collected by and hosted on G2.com.