Ignition Reviews & Product Details

The best thing about Ignition is automated payments & engagements. I used to struggle with anxiety around sending invoices to clients and would often lose income due to out of scope work. Now, I can send invoices under the direct debit agreements that are already signed by clients with full fee breakdowns. No more written off time & no more wasting afternoons second guessing the pricing. It's easy to use and more than worth the fees. Customer support is also amazing. Review collected by and hosted on G2.com.

The only downside is I wish the Forms could be customised better so that I could send checklists to clients through Ignition as well. I use conditional formatting with Google Forms to send Checklists for Tax Returns. If Ignition's Form templates had conditional formatting and more features then it would be great to send checklists through here and have it linked to each clients file. Review collected by and hosted on G2.com.

Creating the proposals are easy, and the syncing of client data is Great.

The fact that I can save my templates/proposal, duplicate etc, makes it very user friendly.

I absolutely love using the product. Review collected by and hosted on G2.com.

I would like the approval function to be made available on all packages.

Payments are not available in my country, so at least other perks would be nice without having to pay that extra or upgrade the package.

If a proposal is created, and the service library was updated subsequently, I would like a notification that the proposal is not linked to the updated version of the service library. Review collected by and hosted on G2.com.

What I like best about Ignition is how it streamlines client engagement and billing into one efficient platform. It eliminates the manual back-and-forth typically involved in sending proposals, collecting signatures, and setting up payments. I particularly appreciate the automated workflows — from onboarding to recurring billing — which save time, reduce errors, and ensure a smooth, professional client experience. Review collected by and hosted on G2.com.

I’m still fairly new to using Ignition, so I’m in the process of learning all its features. So far, I really like how it brings proposals, client onboarding, and payments into one place. If I had to mention something I find a bit challenging, it would be just getting used to the different sections and understanding how to fully customize the proposals. But I see that it’s a very capable tool, and I’m confident that with a bit more time and experience, I’ll be able to use it more effectively. Review collected by and hosted on G2.com.

The Ignition App has been a fantastic addition to my workflow. What stands out most is how it consolidates and simplifies the entire engagement process—from onboarding to quoting and invoicing—all in one platform.

Before using Ignition, managing proposals, client agreements, and billing felt like juggling multiple tools and emails. Now, everything is centralized, saving me a significant amount of time and reducing the risk of errors or missed steps. The interface is clean and easy to navigate, and the automation features help ensure that nothing falls through the cracks. Review collected by and hosted on G2.com.

The current forms functionality is helpful, but it could be much more dynamic. For example, if a client indicates they have a company, it would be great if the form could automatically expand to ask entity-specific questions. More conditional logic and customization options would make the forms far more versatile and client-friendly. Review collected by and hosted on G2.com.

Customer support is top-notch! The implementation of new features is smooth and very well handled. I use it daily to keep track of proposals and clients. Love the feature that alerts us whenever a new lead signs the contract. Review collected by and hosted on G2.com.

No glaring feature so far. There is definitely a learning curve when making proposals, but nothing a few practices couldn't improve. Review collected by and hosted on G2.com.

It automates proposals, payments, and engagement letters in one platform, saving me time and ensuring everything stays professional and compliant. As a solo practitioner, I especially appreciate how it improves cash flow by getting client buy-in upfront, and I am no longer chasing my clients for payments. Ignition does all this for me. It's like having an extra admin person in my office without having to hire and train. Review collected by and hosted on G2.com.

For solo practitioners or small firms, Ignition’s cost can feel steep, especially if they’re not using all the features or managing a large client base. Review collected by and hosted on G2.com.

This tool is so great and seamless with the rest of my business set up that it feels like I've been using it forever. It is really easy to use, the people who work at Ignition are super helpful and it works really well. It was easy to set up and I can create a proposal for a client in less than 5 minutes. Review collected by and hosted on G2.com.

Not much to dislike to be honest! Like all tools - could be cheaper. Review collected by and hosted on G2.com.

At our agency, we've tried various platforms for payments, proposals, and client services, but after working with Ignition, we truly feel it's the perfect fit for us. It's easy to use, streamlines our quoting process, and makes client interactions much more efficient. I highly recommend it to any business looking to simplify and elevate their workflow.

BTW, the customer service is top notch, our account replies within a day to any inquiries our team has. Review collected by and hosted on G2.com.

The cost of using it and commitions is a little bit hight Review collected by and hosted on G2.com.

Ignition has completely transformed how we onboard clients and manage revenue. The ability for clients to view and sign agreements from their phone makes the process fast, professional, and seamless. It’s saved us time, improved the client experience, and made cash flow more predictable. Everything feels integrated and easy Review collected by and hosted on G2.com.

There’s a bit of a learning curve at the beginning, especially when setting up templates and there are some limitations here (the team are working on them though). Once it’s dialed in, though, it runs smoothly. Some customization options could be more flexible - but overall, it’s a solid platform that keeps improving. Review collected by and hosted on G2.com.

Ignition has transformed our firm's financial health through its robust prepayment system, significantly improving our cash flow. The platform's user interface is exceptionally clear and intuitive, resulting in minimal client confusion - we see questions from less than 0.5% of our clients. One standout feature is the ability to preview the client's view of proposals, ensuring a seamless quality controlled client experience. The platform's commitment to thoughtful, incremental improvements demonstrates their understanding of professional service firms' needs and their commitment to cater to the needs of their clients. Review collected by and hosted on G2.com.

The main limitations are the current lack of integration with essential CRM and project management software like CCH (though this is reportedly in development) and the inability to customize client numbers to align with our other software systems. There is also a considerable learning curve to master all the platform's features and capabilities. While Ignition takes a measured approach to implementing changes, which we appreciate, it can take time to utilize all aspects of the system entirely. However, these minor drawbacks are outweighed by the overall value the platform has provided during our four years of use. Review collected by and hosted on G2.com.