isolved Reviews & Product Details

There are a lot of updates using AI. It helps with building job descriptions and weeding out applicants. Review collected by and hosted on G2.com.

I am wanting more language options. We have a few Spanish speaking employees and navigating onboarding can be hard. Review collected by and hosted on G2.com.

I have worked with iSolved over the years. Throughout our partnership we have found iSolved to be top-of-class in customer services, responsiveness and ease of use. They are very knowledgeable and helpful. Their products integrate seamlessly with our internal systems. What I like most about iSolved is how user-friendly and efficient it is. The payroll feature is streamlined ensuring accuracy and saving time on calculations. It's also easy to generate reports and track employee earnings. The onboarding process is seamless, allowing new hires to complete forms and documentation quickly, and it integrates well with out HR system. The platform is intutitive and the support team is responsive whenever we need assistance. Review collected by and hosted on G2.com.

iSolved is amazing! I cannot think of anything I dislike. Review collected by and hosted on G2.com.

iSolved has many features that triumph other payroll software's. iSolved has a wide variety of reports for any business's needs. From payroll, hr, audits, etc, iSolved has the report you need. Most pages allow you to export into an excel spreadsheet, a quick way to edit and save what you need. iSolved has been releasing many fraud protection features as it is becoming more relevant. The iSolved community is very welcoming and partners come together to help each other. Review collected by and hosted on G2.com.

While iSolved makes many updates and fixes, some of these releases cause other things to break. iSolved does work quickly to resolve problems, but it does affect partners and clients. iSolved can improve on their response time for customer support tickets. Review collected by and hosted on G2.com.

We’ve had a very positive experience since switching to isolved. The interface is clean, intuitive, and easy for our entire team to navigate. Their customer support team has been responsive and helpful every step of the way, and we really appreciate how the platform has been tailored to meet the unique needs of our business. One area for improvement would be the integration process, which has taken a bit longer than expected—but overall, we’re very satisfied with the product and service. Review collected by and hosted on G2.com.

One area for improvement would be the integration process, which has taken a bit longer than expected—but overall, we’re very satisfied with the isolved product and customer service. Review collected by and hosted on G2.com.

I appreciate the intuitive and simple user interface of iSolved, which makes navigation seamless and efficient. The service's dedicated customer support stands out for its invaluable assistance, ensuring that I receive help on every payroll process effortlessly. I also enjoy the streamlined user experience and how easy it is to access each module compared to other platforms. Review collected by and hosted on G2.com.

There could be improvement in more features and functionality on its payroll portal. Review collected by and hosted on G2.com.

All the features are great. It has a lot of options! Review collected by and hosted on G2.com.

Confusing to navigate, and is so robust that when you call support you get moved around from department to department, and sometimes no one thinks they have a solution. Luckily, some reps are willing to go above and beyond and have been on a 3 way call with me. Dee Dee is the best! Review collected by and hosted on G2.com.

isolved's paperless onboarding feature offers many great features ranging from a mobile/desktop friendly UI to online tax forms and document acknowledgements. Most users can breeze through the process, filling out information not only required to hire an employee, but also data sets that can vary from client to client. Seeing where hires are in their onboarding process is simple and the feature allows different phases of the hiring process to be completed by various users if needed. Review collected by and hosted on G2.com.

The administrative side has its challenges. Certain types of online forms are not yet integrated with the onboarding module, and the electronic sign-off is not linked to every type of form either. Enhanced customization options for the hire's activation/welcome email would be great. Review collected by and hosted on G2.com.

I like that we are able to use one system for all of our HR needs. We use it from start to finish with our new applications all the way to terminations. Our employees are able to access all of their new hire documents, clock in, request time off, view paychecks and much more under one log in. Isolved has made the implementation process into our company seamless. Customer service is always just a phone call or email away and they are always quick and happy to help out. Review collected by and hosted on G2.com.

It's not necessarily a bad thing, but there are so many changes! It's hard to keep up with all of the things that are new or upcoming. Or I always wonder if there are things that we are capable of doing, we just don't know about it yet. Review collected by and hosted on G2.com.

I really enjoying working with Karen, she teaching me new ways of using iSolved so I can be self sufficient. I think she is very knowledgably. Tina Glass has also been a major help too. She has helped me when other groups are not taking my matter urgently, she owns my issues when they arent hers. She is a stand up support person. She has integrity and is so helpful. I worked with a gentleman named Eric that was great too. Review collected by and hosted on G2.com.

I do not like that support is inconsistent. If I don't work directly with Karen I question if I am getting the right answers. It took 3 months to get a ticket handled with the file feed group. I get one email and respond timely and I don't hear back for 2 more days with another question. That takes another week to hear back. It is not efficient at all. I was not happy with the support from that group. Review collected by and hosted on G2.com.

I have found the ease of locating information and data upon migrating my clients from our old program, to iSolved extremely surprising. Not only has the trasnition process been very6 user friendly, my clients really love the on hand access to their reports and data. Review collected by and hosted on G2.com.

Some things, such as time off accrual and other benefits have to be manually adjusted to meet the requirements of iSolved. But even then, once you figure those out, still fairly simple. Review collected by and hosted on G2.com.