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Jotform Sign Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Jotform Sign's ease of use remarkable, benefiting from intuitive design and customizable templates. (84 mentions)
Users are impressed by the speed and simplicity of Jotform Sign, facilitating quick and seamless document signing. (45 mentions)
Users value the time-saving features of Jotform Sign, streamlining the quoting process and improving efficiency. (41 mentions)
Users value the easy setup of Jotform Sign, highlighting its user-friendliness and seamless integration capabilities. (38 mentions)
Users love the easy integration of Jotform Sign, enhancing their existing processes seamlessly and efficiently. (32 mentions)
Users love the easy creation process with Jotform Sign, finding it intuitive and accessible for all skill levels. (28 mentions)
Users enjoy the quick and easy form creation in Jotform Sign, enhancing efficiency for applications and checklists. (20 mentions)
Users find the form issues in Jotform Sign frustrating, limiting customization and ease of use. (18 mentions)
Users find the limited customization options in Jotform Sign restrict their ability to personalize their signing experience. (14 mentions)
Users find the signature issues with Jotform Sign to be frustrating, particularly with multiple signatures and glitchy touch pads. (11 mentions)
Users find the pricing too high and suggest the addition of a monthly plan for flexibility. (10 mentions)
Users find the login process and dashboard confusing, which detracts from their overall experience with Jotform Sign. (7 mentions)
Users find the access limitations of Jotform Sign frustrating, especially regarding monthly signature caps on subscriptions. (2 mentions)

Top Pros or Advantages of Jotform Sign

1. Ease of Use
Users find Jotform Sign's ease of use remarkable, benefiting from intuitive design and customizable templates.
See 84 mentions

See Related User Reviews

William P.
WP

William P.

Mid-Market (51-1000 emp.)

4.5/5

"Easiest Way to Gather Data from Users"

What do you like about Jotform Sign?

Jotform and Jotform Sign make it incredibly easy and accessible to create forms, workflows and then add them into mobile-first apps. No technical expe

CC

Christian C.

Small-Business (50 or fewer emp.)

5.0/5

"Streamline your processes with this easy-to-use tool with form scanning capabilities"

What do you like about Jotform Sign?

I like this tool because if offers many features and I like the ease of use, the intuitive interface and the templates they offer, plus they can be cu

2. Signatures
Users are impressed by the speed and simplicity of Jotform Sign, facilitating quick and seamless document signing.
See 45 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great free digital document sign software"

What do you like about Jotform Sign?

I can send documents to clients to sign virtually

VR

Vilmar R.

Mid-Market (51-1000 emp.)

5.0/5

"Perfect solution to optimize workflows and save time"

What do you like about Jotform Sign?

Clients can sign documents quickly. I like being able to quickly send forms for signature. You can use your own documents and signatures, ensuring a s

3. Time Saving
Users value the time-saving features of Jotform Sign, streamlining the quoting process and improving efficiency.
See 41 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great free digital document sign software"

What do you like about Jotform Sign?

I can send documents to clients to sign virtually

VR

Vilmar R.

Mid-Market (51-1000 emp.)

5.0/5

"Perfect solution to optimize workflows and save time"

What do you like about Jotform Sign?

Clients can sign documents quickly. I like being able to quickly send forms for signature. You can use your own documents and signatures, ensuring a s

4. Easy Setup
Users value the easy setup of Jotform Sign, highlighting its user-friendliness and seamless integration capabilities.
See 38 mentions

See Related User Reviews

Tiffany O.
TO

Tiffany O.

Small-Business (50 or fewer emp.)

4.5/5

"Simple and User Friendly"

What do you like about Jotform Sign?

I like how user friendly the platform is made for for signing documents and exporting it to a PDF file. Its simple and easy to understand and error pr

Leonardo S.
LS

Leonardo S.

Small-Business (50 or fewer emp.)

3.5/5

"safe way to keep customer information"

What do you like about Jotform Sign?

easy set up and allow to store in a safe way customer information

5. Easy Integration
Users love the easy integration of Jotform Sign, enhancing their existing processes seamlessly and efficiently.
See 32 mentions

See Related User Reviews

Tiffany O.
TO

Tiffany O.

Small-Business (50 or fewer emp.)

4.5/5

"Simple and User Friendly"

What do you like about Jotform Sign?

I like how user friendly the platform is made for for signing documents and exporting it to a PDF file. Its simple and easy to understand and error pr

ST

Sylvain T.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent, fast and user-friendly tool for electronic forms and signatures"

What do you like about Jotform Sign?

It is easy to use for different needs, especially forms that collect information and electronic signatures. In addition, it has an amazing generator t

6. Easy Creation
Users love the easy creation process with Jotform Sign, finding it intuitive and accessible for all skill levels.
See 28 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Maximum utility in simplicity"

What do you like about Jotform Sign?

I have been using Jotform for four years to collect surveys from prospects and customers to better understand their needs. But the big revolution for

Tiffany O.
TO

Tiffany O.

Small-Business (50 or fewer emp.)

4.5/5

"Simple and User Friendly"

What do you like about Jotform Sign?

I like how user friendly the platform is made for for signing documents and exporting it to a PDF file. Its simple and easy to understand and error pr

7. Form Creation
Users enjoy the quick and easy form creation in Jotform Sign, enhancing efficiency for applications and checklists.
See 20 mentions

See Related User Reviews

VR

Vilmar R.

Mid-Market (51-1000 emp.)

5.0/5

"Perfect solution to optimize workflows and save time"

What do you like about Jotform Sign?

Clients can sign documents quickly. I like being able to quickly send forms for signature. You can use your own documents and signatures, ensuring a s

ST

Sylvain T.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent, fast and user-friendly tool for electronic forms and signatures"

What do you like about Jotform Sign?

It is easy to use for different needs, especially forms that collect information and electronic signatures. In addition, it has an amazing generator t

Top Cons or Disadvantages of Jotform Sign

1. Form Issues
Users find the form issues in Jotform Sign frustrating, limiting customization and ease of use.
See 18 mentions

See Related User Reviews

Carl D.
CD

Carl D.

Small-Business (50 or fewer emp.)

4.0/5

"Useful Site for Business"

What do you dislike about Jotform Sign?

User Interface is somewhat complicated and very few functionality limiting my ability to make more appealing forms.

William P.
WP

William P.

Mid-Market (51-1000 emp.)

4.5/5

"Easiest Way to Gather Data from Users"

What do you dislike about Jotform Sign?

There are I few features I'd love Jotform to implement, like pulling dropdowns values or other form data from tables and being to able to manage them

2. Limited Customization
Users find the limited customization options in Jotform Sign restrict their ability to personalize their signing experience.
See 14 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined and Reliable for Digital Signatures"

What do you dislike about Jotform Sign?

While Jotform Sign works great for basic signature needs, advanced features like conditional signing sequences or bulk sending options could be improv

RB

Raymond B.

Mid-Market (51-1000 emp.)

5.0/5

"The user experience is seamless from start to finish"

What do you dislike about Jotform Sign?

You can't an upload contract documents, there's a limit to the number of people who can request it. It would be helpful to be able to automatically ad

3. Signature Issues
Users find the signature issues with Jotform Sign to be frustrating, particularly with multiple signatures and glitchy touch pads.
See 11 mentions

See Related User Reviews

Kevin T.
KT

Kevin T.

Small-Business (50 or fewer emp.)

5.0/5

"Easier than Adobe"

What do you dislike about Jotform Sign?

What would be more helpful with Jotform Sign is to be able to send a link even when there is more than one signer to invite the first signer. I don't

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Jotform Sign is a great tool for anyone needing to collect signatures online."

What do you dislike about Jotform Sign?

Fiddly for Form to Sign that require more than one signature.

4. Expensive
Users find the pricing too high and suggest the addition of a monthly plan for flexibility.
See 10 mentions

See Related User Reviews

Leonardo S.
LS

Leonardo S.

Small-Business (50 or fewer emp.)

3.5/5

"safe way to keep customer information"

What do you dislike about Jotform Sign?

The price can be cheaper or give more documents on the plan

Gerard F.
GF

Gerard F.

Small-Business (50 or fewer emp.)

5.0/5

"Nice"

What do you dislike about Jotform Sign?

The price should have a monthly plan instead of yearly

5. Confusing
Users find the login process and dashboard confusing, which detracts from their overall experience with Jotform Sign.
See 7 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Maximum utility in simplicity"

What do you dislike about Jotform Sign?

I think the dashboard needs to be improved because at the moment it could create confusion if you have many modules

Kevin T.
KT

Kevin T.

Small-Business (50 or fewer emp.)

5.0/5

"Easier than Adobe"

What do you dislike about Jotform Sign?

What would be more helpful with Jotform Sign is to be able to send a link even when there is more than one signer to invite the first signer. I don't

6. Access Limitations
Users find the access limitations of Jotform Sign frustrating, especially regarding monthly signature caps on subscriptions.
See 2 mentions

See Related User Reviews

RB

Raymond B.

Mid-Market (51-1000 emp.)

5.0/5

"The user experience is seamless from start to finish"

What do you dislike about Jotform Sign?

You can't an upload contract documents, there's a limit to the number of people who can request it. It would be helpful to be able to automatically ad

Marcel B.
MB

Marcel B.

Small-Business (50 or fewer emp.)

5.0/5

"Jotform Your Go-To to build you online business"

What do you dislike about Jotform Sign?

Depending on your plan, the amount of storage available for your documents may be limited, which could be a concern if you handle a large volume of si

Jotform Sign Reviews (1,155)

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Reviews

Jotform Sign Reviews (1,155)

View 1 Video Reviews
4.7
1,155 reviews
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G2 reviews are authentic and verified.
Diego Alexander A.
DA
Consultor de operaciones
Small-Business (50 or fewer emp.)
"Amazing performance"
What do you like best about Jotform Sign?

Jotform Sign has been a total game-changer for us. From the very beginning, I found the platform incredibly easy to use. Within a matter of minutes, I could upload a PDF, add signature fields, and send it to my clients. The drag-and-drop feature makes everything very intuitive.

​What truly impressed me was the automation. The ability to send automatic reminders to those who haven't signed has freed me from having to chase people down. Plus, the real-time notifications let me know the status of each document instantly. This has drastically reduced our response times and improved our efficiency.

​If you need an electronic signature solution that is reliable, secure, and, above all, easy to use for both you and your clients, look no further. Jotform Sign has simplified a critical part of our business, and I highly recommend it to anyone who values their time. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

My experience with Jotform Sign has been excellent, especially with its ease of use and automation features. A great improvement would be to offer a more robust document history and version control. It would be very helpful to see a clear log of every small change made to a document, not just the final signatures. This would add an extra layer of security and transparency, especially when collaborating on a single document with multiple parties. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Sign

Hi Diego,

Thanks for your 5-star review. We're thrilled to hear that Jotform Sign has made such a difference for you especially when it comes to saving time and reducing response delays.

The fact that you were able to get up and running so quickly and make full use of automation features is exactly what we aim for. It's great to see those real-time notifications and reminders helping streamline your workflow. We're honored to be part of simplifying such an important part of your business.

You may track the signing process in the Inbox. For more information, you can check this guide: https://www.jotform.com/help/how-to-track-the-signing-process-of-other-parties/. If you can share more details about the features you're finding difficult, we'd be happy to check this. You can create a ticket through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Tiffany A.
TA
Chief Executive Officer
Small-Business (50 or fewer emp.)
"My Goto document platform"
What do you like best about Jotform Sign?

Platform has always been very easy to use. I’ve been able to customize it and link it to other platforms. I can trust the integrity of the system to keep confidentiality for my clients information and the biggest thing is ease-of-use.. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

There’s nothing that I dislike about Jotform they are an ever changing software platform. They listen to the users and make changes. I’ve seen changes and haven’t had to really put any request in. I started out using job form for personal use and then to help nonprofits now I have it running for two of my businesses no complaints here. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Sign

Hi Tiffany,

Thanks for your 5-star review. We're thrilled to hear that you’ve found the platform easy to use and customizable to your needs. It's great to know that the integration with other platforms has been smooth and, most importantly, that you trust us to maintain the confidentiality and security of your clients' information. Ease-of-use is one of our top priorities, so we're glad that stands out to you. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Megan M.
MM
Chronic Illness Recovery Coach
Small-Business (50 or fewer emp.)
"Simple, easy, effective!"
What do you like best about Jotform Sign?

Jotform Sign is very easy to set up and facilitate. It is intuitive, clear, and simple to implement. It has saved me a lot of time! Jotform Sign makes the user experience simple and seamless. I can create a template then just plug in the individual characteristics and send it to the signer in a couple minutes. It makes it convenient to use frequently for onboarding new clients. I highly recommend Jotform Sign for any signable documents. Simple, easy and effective! Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

The only issues I have experienced with Jotform Sign is that I did not get notified by email that the client had completed signing the document. That happened twice for reasons unknown to me. Best to always double check… everything was there on my dashboard. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Sign

Hi Megan,

Thanks for your wonderful review. We’re thrilled to hear that Jotform Sign has made document signing simple, intuitive, and efficient for you and your clients. It’s great to know that our platform is saving you time, streamlining onboarding, and making the experience seamless for everyone involved. Your recommendation means a lot to us.

If you have any questions or need help, reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to assist you.

RT
Database Manager/PG Coordinator
Small-Business (50 or fewer emp.)
"JotForm has some great features - could work on some others"
What do you like best about Jotform Sign?

I love that I can upload a document and make it into a signable document fast and easy Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

I send forms to many of the same people and it does not remember the email addresses I have typed in before and it doesn't have an address book. An address book would be AMAZING because it would make sure I email forms to the correct email addresses as it's easy to make a typo when you have to enter it each time you send a form through JotForm. Also, it has the option of sending a daily reminder until they sign it but I have found that it doesn't always send those automatically even after I've marked it to send daily. Usually I have to go and send one reminder and then it starts sending it daily which is weird. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Sign

Hi Ronda,

Thanks for your thoughtful review. We're glad to hear how Jotform Sign has made turning documents into signable forms fast and easy, and that it's been helping simplify your contract and approval processes. I've passed your request about the address book to our Developers so they can review it. Whether or not it's developed, and when, will depend on their workload, how doable it is, and how many other users ask for it too. If/when there are any updates, we'll update you here. You can track the progress of this request through this support ticket: https://www.jotform.com/answers/30121691.

If you have any questions or suggestions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Kevin T.
KT
Program Director
Small-Business (50 or fewer emp.)
"Easier than Adobe"
What do you like best about Jotform Sign?

What I like most about JotForm Sign is its accessibility. While I'm creating a form, I can drop a signature block in the form and access the security of JotForm Sign or I can create a JotForm Sign document and arrange the order of the signers to my liking. I can also assign signers easily right within the form. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

What would be more helpful with Jotform Sign is to be able to send a link even when there is more than one signer to invite the first signer. I don't think you can do that. Reminder nudges would be nice or being able to resend it if its not seen. If this is possible now I don't know how to do it. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Sign

Hi Kevin,

Thanks for your 5-star review. We're glad to hear that you're enjoying the flexibility and accessibility of Jotform Sign. It’s great to know that this feature fits your needs. Regarding sending a link to invite to sign, you can have multiple signees and send the document to the specific email address when you send the Jotform Sign. You can check out this guide on how to send to sign: https://www.jotform.com/help/how-to-send-your-document-to-someone-to-be-signed.

If this is not the feature you're looking for, you can create a ticket through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

JL
Regional Sales Manager
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"JotForm Sign is a game changer!"
What do you like best about Jotform Sign?

Jotform Sign has truly made my life easier as a hotel sales manager overseeing multiple properties. As a one-person sales team with a limited budget, efficiency is everything—and Jotform Sign delivers. I’m able to send and sign agreements with ease, saving valuable time and streamlining my workflow. It’s a game-changer for anyone managing sales without a large support staff! Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

I can’t find a single thing wrong with Jotform—it’s absolutely amazing! As a busy hotel sales manager juggling multiple properties, Jotform has been a total game-changer. It’s easy to use, reliable, and has made my workflow so much smoother. Highly recommend! Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Sign

Hi Jennifer,

Thanks for your wonderful review. We’re thrilled to hear that Jotform Sign has been a game-changer for you and is making your life easier. It’s great to know it’s helping you save time and streamline your workflow. Your recommendation means a lot to us.

If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

ZW
Lead Graphic Designer
Mid-Market (51-1000 emp.)
"Fully Customizable Signing Software"
What do you like best about Jotform Sign?

The ability to create very thorough forms and workflows that allow for ease of signing at a reasonable price. It integrates beautifully with other platforms and has become a go to for signing in our business. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

It can be a bit of a learning curve to get used to it but once you get familiar it becomes very powerful Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Sign

Hi Zachary,

Thanks for your great review. We’re pleased to hear that Jotform Sign has streamlined your document approvals, simplified signing, and integrated smoothly with your CRM and cloud tools. It’s great to know it's saving time and improving both efficiency and customer experience. Your kind words mean a lot to us.

If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Sereyna S.
SS
Consumer and Mortgage Lending Relationship Specialist
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Solid Tool for Travel Bookings with Room to Improve"
What do you like best about Jotform Sign?

Jotform makes it easy for my clients to request information and get their trips booked, which really helps streamline my business. It’s user-friendly on the client side and keeps everything organized. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

That said, I think the templates could be stronger, and sometimes it feels like I have to take extra steps with coding or customization to get things exactly how I need them. A little more flexibility and ready-to-use options would make the experience even better. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Sign

Hi Sereyna,

Thanks for your excellent review. We're happy that our platform fits your needs and it fits your business. If you can share more details about the features you would like to use, we can forward it to our developers. You can create a ticket through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Jocelyn W.
JW
Owner/ head recruiter
Small-Business (50 or fewer emp.)
"Most convenient work program that I have used!"
What do you like best about Jotform Sign?

5 Stars ⭐️⭐️⭐️⭐️⭐️

As someone working in childcare, I deal with a lot of paperwork such as consent forms, enrollment documents, daily logs, and more. Job for Sign has truly been a game changer! I absolutely love all of its features. It’s incredibly convenient and makes the entire process of signing documents and filling out e-forms swift and stress-free. Everything is digital, which saves me so much time and energy. I also love that I can easily send copies directly to all clients and employees. No printing, scanning, or chasing signatures. If you’re in a field that requires frequent paperwork, this app will make your life a whole lot easier! Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

The only thing I didn’t really love is that the mobile app can be a bit difficult to navigate at first. It takes some getting used to. However, the desktop platform is by far my favorite and makes up for it. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Sign

Hi Jocelyn,

Thanks for sharing a detailed review. We're happy that by using this feature, you are able to move to paperless transactions, and you're enjoying using it. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/.

Verified User in Mental Health Care
AM
Small-Business (50 or fewer emp.)
"Pleased with Jotform"
What do you like best about Jotform Sign?

It is such an easy way for me to track forms signed by clients. I have dozens to verify at a time, this makes it smoother and also when I have to go back and check signed permissions I can search by first or last name. It is very efficient and organized. I only use it to get a few forms signed, I do not know what the advanced features are like. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

I get too many emails from Jotform when someone signs a form, perhaps I set it up in a way that does that, but I get three emails when someone signs. I am not sure if that is standard. Other than that there is not much to dislike. I dont use any advance features. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Sign

Hi,

Thanks for leaving a positive review, We're delighted to hear that our platform is helping you stay organized and making it easier for you to track signed forms. It's great to hear that the search function is saving you time when verifying signed permissions.

If you receive multiple emails, perhaps you've set up your sign document to CC the email to your email address. Here's how you can check it: https://www.jotform.com/help/how-to-add-a-cc-recipient-in-jotform-sign/.

If you have more questions or if you need more help, reach out to us through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

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