Kibo Commerce Reviews & Product Details - Page 4

Nice intuitive tool, that allows bunch of ecommerce related things. Many retailers around the world use it very successfully and without any issues. great customer service and account management. Review collected by and hosted on G2.com.

Some complicated implementations require lots of development work. Technical support, even though knowledgeable, often times require going to engineering team or professional services. Some of the essentials tools are not even on the roadmap for development. Review collected by and hosted on G2.com.

The simple use of this platform. We are several stores around the region here and they were able to very quickly and seamlessly populate accounts for each one of our doors. They give me a simple way to look and manage all of my stores from a regional admin level. Fantastic experience over the last 4+ years. Review collected by and hosted on G2.com.

Searching for returns can be hard to look up at times. I dislike that there is not more filtering features to find order#'s when email isn't available. ie. address, customer name, date, store fulfilled by.. etc. Review collected by and hosted on G2.com.

Kibo's support network is top notch. They're always available to us. Review collected by and hosted on G2.com.

Source code lockout on Marketlive - implementing features can be expensive. Review collected by and hosted on G2.com.

Ability to customize and personalize the platform. Review collected by and hosted on G2.com.

Lack of reporting ease, can be a bit cumbersome. Review collected by and hosted on G2.com.

It has provided with good templated pages which help in customizing your pages or newsletters pretty easy. It has made hosting pretty easy as well and is very robust.

They provide good customer services as well, which is definitely a plus. Review collected by and hosted on G2.com.

I'm not a big fan of the parts of it where you can actually edit the content already posted. It also takes a lot of time sometimes. It can also be a little costly. But overall, I have enjoyed using it as it also works well on all the platforms I have tried it on. Review collected by and hosted on G2.com.

The out-of-box (OOB) features that come with the platform are fairly robust, and are more than enough to craete a professional, customized and feature-rich webstore. Template driven pages with timers and preview make it easy to customize the site and allow for changes at any hour. Built-in category structure and product groups are also very well engineered.

The discount engine has come a long way, and I really haven't seen anything that is quite as good. Managing discounts can be tricky, and ML has mastered it. They truly do try to be best-of-breed, and provide all the latest technologies and features. The caveat to this is that it may cost you. (See dislike section.)

Having ML host our sites as well as provide the software has proven to be an excellent decision. Very rarely is there any sort of hosting issue; and if there is, it is handled almost before we are aware of the problem. Seamless is the right word here. Review collected by and hosted on G2.com.

Our biggest pet-peeve is that anything out of the ordinary, such as integration to a back-end system or an alternate pay method can be costly. Support tickets can also be costly, depending on the cause of the problem. Review collected by and hosted on G2.com.

The ability to have a staging and live environment and many displays saved at once.

The MPOC system have been a recent and great addition. That luckily is a lot better than the MarketLive product. Review collected by and hosted on G2.com.

Most of the product. The back end user interface is very complicated and very outdated. The actual process to update pages, products, and really just about anything required too many steps and too much time. On top of that, updates to the site frequently fail or come through improperly. Review collected by and hosted on G2.com.

The platform is robust and easy to use, and their people are top-notch. From project management, to strategy, to day-to-day tasks, they always provided quality support. Review collected by and hosted on G2.com.

At times, projects took a bit long to complete, but they were done correctly. More recently, this seems to have been addressed and turnaround timing is very quick. Review collected by and hosted on G2.com.

As a smaller size company, working with Kibo makes our web team feel much larger! Having experts available for advice, strategy and support helps us reach higher goals. Review collected by and hosted on G2.com.

Occasionally, support tickets take a lot of time to complete. Often communication error related. Review collected by and hosted on G2.com.

Reliability of the solution and for the most part customer service. Review collected by and hosted on G2.com.

Reporting is a big issue and makes it difficult for marketing to track the effectiveness of campaigns and promo codes. KIBO is missing the big picture when it comes to the importance of analytics. Review collected by and hosted on G2.com.