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Share your insights with KORONA POS

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KORONA POS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highly value the helpful customer support of KORONA POS, enhancing their experience and operational success. (13 mentions)
Users appreciate the real-time data insights from KORONA POS, enhancing planning and achieving sales goals efficiently. (10 mentions)
Users highlight the efficiency of KORONA POS, enjoying smooth transitions and streamlined inventory management for quick service delivery. (9 mentions)
Users value the reliability of KORONA POS, noting its stability and seamless performance during high traffic periods. (9 mentions)
Users highlight the ease of use of KORONA POS, appreciating its customization and intuitive interface for seamless management. (8 mentions)
Users praise the professionalism of the staff, highlighting their friendliness, responsiveness, and exceptional support throughout their experience. (8 mentions)
Users appreciate the effective reporting tools of KORONA POS, enabling real-time data insights for better decision-making. (5 mentions)
Users find the difficult learning curve challenging, especially with the extensive features and reporting functionalities. (5 mentions)
Users are frustrated by the limited features of KORONA POS, especially in invoicing and promotions management. (3 mentions)
Users report slow performance due to frequent software updates and lingering bugs, impacting overall user experience. (2 mentions)
Users report persistent update issues with KORONA POS, including lack of invoicing and known bugs affecting usability. (2 mentions)
Users find the outdated UX of KORONA POS frustrating, affecting usability and overall satisfaction with the system. (2 mentions)
Users are frustrated by the lack of invoicing functionality and persistent bugs that degrade the inventory management experience. (1 mentions)
Users express a desire for a mobile app to improve checkout options and enhance POS usability. (1 mentions)
Users experience poor customer support due to inadequate explanations, requiring multiple contacts for clarification on features. (1 mentions)

Top Pros or Advantages of KORONA POS

1. Customer Support
Users highly value the helpful customer support of KORONA POS, enhancing their experience and operational success.
See 13 mentions

See Related User Reviews

Micah B.
MB

Micah B.

Small-Business (50 or fewer emp.)

5.0/5

"Finest in my 20 year IT career"

What do you like about KORONA POS?

Besides sales and onboarding resources as a partner, Korona support has been the finest I’ve had the pleasure of working with in my 25 year career as

Sara B.
SB

Sara B.

Small-Business (50 or fewer emp.)

5.0/5

"Great POS! The Korona team is amazing!"

What do you like about KORONA POS?

It is so customizable and is super easy to use. I love the ability to create our own buttons and customize the POS layout. The customer support is gre

2. Features
Users appreciate the real-time data insights from KORONA POS, enhancing planning and achieving sales goals efficiently.
See 10 mentions

See Related User Reviews

BR

Brian R.

Mid-Market (51-1000 emp.)

5.0/5

"Smooth transition, excellent support, and everything just works"

What do you like about KORONA POS?

What stood out to me right away was how smooth the transition was from our old system. I was honestly expecting some headaches, but KORONA’s team walk

Nancy C.
NC

Nancy C.

Enterprise (> 1000 emp.)

5.0/5

"Trustworthy marketing assessment platform"

What do you like about KORONA POS?

Korona Pos provides real-time data insights from sales and marketing reports. It enables my team to plan and set achievable goals based on available d

3. Efficiency
Users highlight the efficiency of KORONA POS, enjoying smooth transitions and streamlined inventory management for quick service delivery.
See 9 mentions

See Related User Reviews

BR

Brian R.

Mid-Market (51-1000 emp.)

5.0/5

"Smooth transition, excellent support, and everything just works"

What do you like about KORONA POS?

What stood out to me right away was how smooth the transition was from our old system. I was honestly expecting some headaches, but KORONA’s team walk

JJ

John J.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, Efficient, and User-Friendly POS Solution"

What do you like about KORONA POS?

KORONA POS stands out for its intuitive interface and robust reporting tools, which make managing inventory and tracking sales incredibly efficient. T

4. Reliability
Users value the reliability of KORONA POS, noting its stability and seamless performance during high traffic periods.
See 9 mentions

See Related User Reviews

BR

Brian R.

Mid-Market (51-1000 emp.)

5.0/5

"Smooth transition, excellent support, and everything just works"

What do you like about KORONA POS?

What stood out to me right away was how smooth the transition was from our old system. I was honestly expecting some headaches, but KORONA’s team walk

JJ

John J.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, Efficient, and User-Friendly POS Solution"

What do you like about KORONA POS?

KORONA POS stands out for its intuitive interface and robust reporting tools, which make managing inventory and tracking sales incredibly efficient. T

5. Ease of Use
Users highlight the ease of use of KORONA POS, appreciating its customization and intuitive interface for seamless management.
See 8 mentions

See Related User Reviews

Sara B.
SB

Sara B.

Small-Business (50 or fewer emp.)

5.0/5

"Great POS! The Korona team is amazing!"

What do you like about KORONA POS?

It is so customizable and is super easy to use. I love the ability to create our own buttons and customize the POS layout. The customer support is gre

JJ

John J.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, Efficient, and User-Friendly POS Solution"

What do you like about KORONA POS?

KORONA POS stands out for its intuitive interface and robust reporting tools, which make managing inventory and tracking sales incredibly efficient. T

6. Staff Professionalism
Users praise the professionalism of the staff, highlighting their friendliness, responsiveness, and exceptional support throughout their experience.
See 8 mentions

See Related User Reviews

JJ

John J.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, Efficient, and User-Friendly POS Solution"

What do you like about KORONA POS?

KORONA POS stands out for its intuitive interface and robust reporting tools, which make managing inventory and tracking sales incredibly efficient. T

Micah B.
MB

Micah B.

Small-Business (50 or fewer emp.)

5.0/5

"Finest in my 20 year IT career"

What do you like about KORONA POS?

Besides sales and onboarding resources as a partner, Korona support has been the finest I’ve had the pleasure of working with in my 25 year career as

7. Reporting
Users appreciate the effective reporting tools of KORONA POS, enabling real-time data insights for better decision-making.
See 5 mentions

See Related User Reviews

JJ

John J.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, Efficient, and User-Friendly POS Solution"

What do you like about KORONA POS?

KORONA POS stands out for its intuitive interface and robust reporting tools, which make managing inventory and tracking sales incredibly efficient. T

Nancy C.
NC

Nancy C.

Enterprise (> 1000 emp.)

5.0/5

"Trustworthy marketing assessment platform"

What do you like about KORONA POS?

Korona Pos provides real-time data insights from sales and marketing reports. It enables my team to plan and set achievable goals based on available d

Top Cons or Disadvantages of KORONA POS

1. Difficult Learning
Users find the difficult learning curve challenging, especially with the extensive features and reporting functionalities.
See 5 mentions

See Related User Reviews

GG

Gilberto G.

Mid-Market (51-1000 emp.)

5.0/5

"Impressed from the Outside Looking In"

What do you dislike about KORONA POS?

As someone evaluating from the outside, the only hesitation is the learning curve some users mentioned, especially around reporting features. But hone

EW

Emily W.

Mid-Market (51-1000 emp.)

5.0/5

"The POS solution for any small or large business!"

What do you dislike about KORONA POS?

Since there are so many features and capabilities, it can be difficult to learn on the backoffice side.

2. Limited Features
Users are frustrated by the limited features of KORONA POS, especially in invoicing and promotions management.
See 3 mentions

See Related User Reviews

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"The POS that continues to devolve"

What do you dislike about KORONA POS?

6+ years, have never added Invoicing functionality for net terms clients Known/documented bugs persist for years SW updates happen without notice, w

RB

Rachel B.

Small-Business (50 or fewer emp.)

5.0/5

"Robust POS System"

What do you dislike about KORONA POS?

The promotions are lacking in features, only allowing one redemtion point for customer points, and the couponing/discounts can be difficult to set up.

3. Slow Performance
Users report slow performance due to frequent software updates and lingering bugs, impacting overall user experience.
See 2 mentions

See Related User Reviews

JJ

John J.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, Efficient, and User-Friendly POS Solution"

What do you dislike about KORONA POS?

While the system is highly functional, the initial setup can be a bit complex for users without prior POS experience. Additionally, some advanced cust

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"The POS that continues to devolve"

What do you dislike about KORONA POS?

6+ years, have never added Invoicing functionality for net terms clients Known/documented bugs persist for years SW updates happen without notice, w

4. Update Issues
Users report persistent update issues with KORONA POS, including lack of invoicing and known bugs affecting usability.
See 2 mentions

See Related User Reviews

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"The POS that continues to devolve"

What do you dislike about KORONA POS?

6+ years, have never added Invoicing functionality for net terms clients Known/documented bugs persist for years SW updates happen without notice, w

Sara B.
SB

Sara B.

Small-Business (50 or fewer emp.)

5.0/5

"Great POS! The Korona team is amazing!"

What do you dislike about KORONA POS?

The look is a little outdated. It could use an update. The colors and block style buttons have a Nintendo old school vibe.

5. UX Improvement
Users find the outdated UX of KORONA POS frustrating, affecting usability and overall satisfaction with the system.
See 2 mentions

See Related User Reviews

Sara B.
SB

Sara B.

Small-Business (50 or fewer emp.)

5.0/5

"Great POS! The Korona team is amazing!"

What do you dislike about KORONA POS?

The look is a little outdated. It could use an update. The colors and block style buttons have a Nintendo old school vibe.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Unreliable System, Unsustainable Support Model, No Accountability"

What do you dislike about KORONA POS?

The system was unreliable when deployed—WiFi connectivity issues, unresponsive screen elements, and key functions failing on launch day. While support

6. Inventory Management
Users are frustrated by the lack of invoicing functionality and persistent bugs that degrade the inventory management experience.
See 1 mentions

See Related User Reviews

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"The POS that continues to devolve"

What do you dislike about KORONA POS?

6+ years, have never added Invoicing functionality for net terms clients Known/documented bugs persist for years SW updates happen without notice, w

7. Limited Compatibility
Users express a desire for a mobile app to improve checkout options and enhance POS usability.
See 1 mentions

See Related User Reviews

Gary B.
GB

Gary B.

Small-Business (50 or fewer emp.)

5.0/5

"Customer support is top notch"

What do you dislike about KORONA POS?

I wish they had a mobile app that could be ran on a handheld unit. That way we can have more checkpout options when we are busy.

8. Poor Customer Support
Users experience poor customer support due to inadequate explanations, requiring multiple contacts for clarification on features.
See 1 mentions

See Related User Reviews

JM

Jason M.

Small-Business (50 or fewer emp.)

4.0/5

"A Vast Improvement!"

What do you dislike about KORONA POS?

The system software is originally from Germany, so there was a slight learning curve trying to figure out POS button sequences. It's the most efficien

KORONA POS Reviews (50)

Reviews

KORONA POS Reviews (50)

4.7
50 reviews
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JJ
Operations Manager
Mid-Market (51-1000 emp.)
"Reliable, Efficient, and User-Friendly POS Solution"
What do you like best about KORONA POS?

KORONA POS stands out for its intuitive interface and robust reporting tools, which make managing inventory and tracking sales incredibly efficient. The cloud-based system allows for real-time access from anywhere, and the customer support team is consistently responsive and helpful. Its scalability makes it a great fit for both small retailers and growing businesses. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

While the system is highly functional, the initial setup can be a bit complex for users without prior POS experience. Additionally, some advanced customization options require technical assistance, which might slow down implementation for certain businesses. However, once configured, the system runs smoothly. Review collected by and hosted on G2.com.

Sara B.
SB
Office Admin
Small-Business (50 or fewer emp.)
"Great POS! The Korona team is amazing!"
What do you like best about KORONA POS?

It is so customizable and is super easy to use. I love the ability to create our own buttons and customize the POS layout. The customer support is great also. Any time I need to accomplish something new on Korona whether it be a specific report or a new function, I call and we come up with a way to get it done. They will walk you through every step when learning something new or even access your back office and do it for you while you watch. We haven't tried to create a website yet so I have no insight on e-commerce integration but I know Korona has the option. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

The look is a little outdated. It could use an update. The colors and block style buttons have a Nintendo old school vibe. Review collected by and hosted on G2.com.

Response from Michael Chalberg of KORONA POS

Thanks Sara! Glad everything has gone well so far. And please keep leaning on our support team for anything you need! We're always striving to improve our UI/UX, too. Hopefully some future updates look a little less Nintendo-ey :)

BR
Sales Operations Manager
Mid-Market (51-1000 emp.)
"Smooth transition, excellent support, and everything just works"
What do you like best about KORONA POS?

What stood out to me right away was how smooth the transition was from our old system. I was honestly expecting some headaches, but KORONA’s team walked us through setup step by step, and we were up and running faster than I expected. I also really appreciate how stable the system is, no unexpected bugs or downtime, even during high traffic times. It’s easy to update product info, add new staff, and track daily activity without digging through layers of menus. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

There were a few features that I didn’t even realize existed until much later. I think the system has a lot of hidden gems, but unless you know to look for them or ask, you might miss out. A more visible tips section or regular feature spotlights in the dashboard would be helpful. Review collected by and hosted on G2.com.

MH
Solutions Architect
Mid-Market (51-1000 emp.)
"A dependable POS system that keeps things running smoothly"
What do you like best about KORONA POS?

KORONA POS has made it so much easier to manage the day-to-day flow of our business. I really like how organized the system is , everything from employee permissions to product categories is clearly laid out. It feels like the system was built with real retail needs in mind. The checkout process is fast and reliable, and we haven’t had issues with delays or system crashes, which was a big problem with our last POS. Also, the ability to customize things like tax rules and discounts has come in handy more than once. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

The only thing I wish was a bit better is the mobile app experience. It works fine, but I think there’s room to improve how it looks and functions on a phone or tablet. I usually prefer using the desktop version because it feels more complete. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Small-Business (50 or fewer emp.)
"Super reliable system with amazing support"
What do you like best about KORONA POS?

What I love most about KORONA is how reliable and easy it is to use once you get the hang of it. The system just works, and there’s a ton of helpful resources available if you ever need to figure something out. Honestly, though, the best part is the support team. They’re super responsive, friendly, and actually know what they’re talking about. Anytime I’ve had an issue or question, they’ve been quick to help and made the whole process stress-free. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

There’s a bit of a learning curve at first, especially with how many features are packed in, but once you get through the setup, it’s smooth sailing. And with how helpful the support is, even the tricky parts aren’t that bad. Review collected by and hosted on G2.com.

AS
Business Analyst
Mid-Market (51-1000 emp.)
"Straightforward and dependable POS that supports our daily operations"
What do you like best about KORONA POS?

What I appreciate most is how easy it was to get started with KORONA POS. The system is well-organized, and setting up our product catalog took much less time than expected. It’s fast, responsive, and the cloud-based structure means I can keep track of everything even when I’m off-site. I also have to give credit to their support team as they’re not just friendly but actually take time to understand what you need. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

At first, the number of customization options felt a bit overwhelming. But after a few sessions exploring the dashboard and speaking with support, it became much easier to navigate. A few more tutorials within the system would make it even better for first-timers. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Small-Business (50 or fewer emp.)
"Unreliable System, Unsustainable Support Model, No Accountability"
What do you like best about KORONA POS?

Support was responsive and usually quick to reply. The software has a lot of features on paper and the initial sales process was smooth. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

The system was unreliable when deployed—WiFi connectivity issues, unresponsive screen elements, and key functions failing on launch day. While support was responsive, they rarely explained how to fix problems—only did it for me—which left us dependent on them for every issue. I made it clear in the sales process we couldn’t connected via Ethernet and an wifi adapter was not included initially. After receiving the required WiFi adapter more than a month after the hardware, we couldn’t properly test within the return window. Despite never using the system in production, they refused a return.

EDIT: The employee who responded to my review was never in contact with me at all throughout the entire process. They responded with blatant lies and false assumptions, like that I never tested the Wi-Fi in store or that the machine was sitting in my home for 4 months. This isn’t true. The Wi-Fi worked when tested in store, but the POS would restarted and not recognize the Wi-Fi dongle, so I’d have to unplug the Wi-Fi dongle, restart the pos, and then set it up again every time. This is a huge pain for any employee to deal with and incredibly unreliable. The 30 day return policy is put in place to allow customer ample time to set up the system. This isn’t even time for a small business that also has other priorities besides just setting up a new POS system. Couldn’t recommend this POS less. I have a background in computer science and the technology they are using is ancient, and their API is one of the most poorly set up database systems I’ve ever seen in my experience. They also consistently had menus appear in German because their parent company is based in Germany. This is just all around an unacceptable company and I will steer everyone I know away from them especially because of how they handled our interactions and the blatant disrespect and lies in their response to my review. Review collected by and hosted on G2.com.

Response from Michael Chalberg of KORONA POS

This customer did not mention in the sales process that they would be using WiFi in their live environment. Once they informed us of that (after receiving their POS), we provided them with a WiFi dongle, which they never tested on site. They had the equipment set up at their home for 4 months, and everything was working well other than what appeared to be a very small unresponsive area in the top middle of their touch screen. We offered to fix the issue through a standard RMA and the customer declined.

When the customer eventually took the POS on site, they could not get the POS connected to their WiFi network. They did not seek assistance from our support team to get it connected and rebuffed our attempts to get it sorted, despite connectivity problems not being an issue with the POS and typically quite simple to fix. It was after this point that they requested a full refund. We have a 30-day return policy on hardware and do not believe their circumstances warrant extending the return policy.

We appreciate the kind words about our support team, and we'd still like the opportunity to help you troubleshoot your WiFi network, as we were never given the chance.

CC
Finance Manager
Mid-Market (51-1000 emp.)
"Reliable and user-friendly POS solution for business growth"
What do you like best about KORONA POS?

What really stands out for us is how smoothly KORONA POS integrates with other systems, especially on the accounting and reporting side. It's taken a lot of manual work off our plate. The system is incredibly responsive and the interface is intuitive, which made onboarding much easier than expected. Their support team has also been consistently helpful quick to respond and genuinely knowledgeable whenever we’ve had questions or needed customization advice. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

Honestly, there hasn’t been much to complain about. If I had to point out something, it would be that the learning curve for the more advanced features took a bit of time. But once we got the hang of it, the value became really clear. Review collected by and hosted on G2.com.

GG
Sales Executive
Mid-Market (51-1000 emp.)
"Impressed from the Outside Looking In"
What do you like best about KORONA POS?

Although I'm not currently using KORONA POS, I’ve spent a lot of time researching options for our next point-of-sale system, and KORONA continues to stand out. What really caught my attention is how customizable it seems, along with the consistent praise for their responsive customer support. It feels like a system built to grow with your business, not just serve it temporarily. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

As someone evaluating from the outside, the only hesitation is the learning curve some users mentioned, especially around reporting features. But honestly, I’d rather have a robust tool that takes a bit of effort to master than something too basic. Review collected by and hosted on G2.com.

AC
Inventory Analyst
Enterprise (> 1000 emp.)
"Seamless inventory data management platform"
What do you like best about KORONA POS?

KORONA POS integrates efficiently with inventory data management system. I have relied with this platform for automatic updates on enterprise stock level updates for the last two years. It automatically updates inventory records after each sale to enhance efficiency. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

The enterprise stock management has been accurate since we deployed this platform. There are few data entry errors in inventory system that can be easily rectified. Review collected by and hosted on G2.com.

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