Lavu Reviews & Product Details

As an independent agent in the payments space, the LAVU team has help me bring on new restaurant accounts by offering a real-time product demo's with detailed explanations of every aspect of their systems, set up and training of the hardware and software and ongoing support for my clients. Review collected by and hosted on G2.com.

I have partnered with many POS and payment providers in the past and I can honestly say that LAVU has come out as my first choice. Nothing to dislike. Review collected by and hosted on G2.com.

Whenever I had any concern that I needed a quick answer on, I was always met with a great attitude regardless of how complex the queestion was! Review collected by and hosted on G2.com.

There isn't much to not like about the software or the hardware. It is an internet based software suite, and the only thing I could think of, is the updates to any menu items must be done on a computer or from the backend. Review collected by and hosted on G2.com.

We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!

We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment.

Lavu's price point was better for us, especially since the payment processing functions are not available in our country -- the other companies didn't offer any price adjustment for this. Also, Lavu is made for restaurants specifically, and offers integrated inventory management as well as add-on accounting integration. As a package Lavu is the best for us. Review collected by and hosted on G2.com.

So far, we have no complaints and are really satisfied with the system and the support -- especially since both sales and tech support have been very responsive and available. Review collected by and hosted on G2.com.

Lavu works on ios devices so you dont' have to buy a lot of specialized equipment. It is fairly simple to operate and the menu setup is intuitive. The employee facing app is decent, especially compared to some other POS systems. When I signed up you could use an independent credit card processor, but I think they've changed that to where now you have to use lavu as a credit card processor. Review collected by and hosted on G2.com.

My main complaint is about customer service and billing and lack of updates. We moved to a different system and attempted to cancel through customer service, Finally they gave us directions and, even though we were no longer using the system, we passed our one year contract so they charged us for a year even as we were actively attempting to cancel. Multiple attempts to email and call customer service went unanswered or "redirected" to a voicemail. It feels dishonest and left a bad taste in my mouth - I definitely won't recommend them based on this experience. Review collected by and hosted on G2.com.

Lavu is a robust POS software that keeps me informed about my business performance. I have many likes but my favorite is working through technical questions with Sohaib Ranani. He is knowledgeable, patient with me (I am not a tech expert), and determined to find solutions to issues no matter the time of day. Review collected by and hosted on G2.com.

Although I am not a tech expert, I am very familiar with Lavu after using for 5 years so I find that when I have an issue I cannot figure out, I need a higher-level support team member like Sohaib (Shane) to assist me. I understand that the Help Desk is for answering basic questions and now I just consult direct points of contact if I get stuck. The company structure makes sense; I just don't find working with the Help Desk very satisfying. A lot of sending me articles or reading scripts.

I also have issues with credit card transaction processing but that could be my internet provider. We also occasionally have an issue with connectivity although that issue is much reduced. I do wish that we could continue using the POS system when Lavu system is down such that cc transactions could be collected and then processed when the system comes back up as well as it would be nice if we could send tickets to the kitchen if down. Review collected by and hosted on G2.com.

When I reach customer service representatives as good as Shayla! That she was extremely helpful and willing to make sure all printers work working. I do not like speaking with people I cannot understand, or that cannot understand me. Shayla really went the extra mile! Review collected by and hosted on G2.com.

Reaching a representative that is not knowledgeable in your products, like the printers that you sell internally. Hire more english speaking representatives. Hire more english speaking representatives.There needs to be a waste button added. Review collected by and hosted on G2.com.

The Lavu POS system is very intuitive and easy to use - even for the basic users. Ordering has never been easier whether you're picking up your food, getting it delivered or dining in. The experience so far has been nothing short of amazing with support for reports, user rights, discounts and even some nice extras like comments and action logs. Review collected by and hosted on G2.com.

1. I have been a user for more than 8 years and so far they have not improved their inventory management section.

2. It would be nice if there was some documentation regarding API's, I know nothing about APIs's so the present guide is insufficient to integrate Lavu with your app even though they have a bunch of apps ready to integrate like Quickbooks, Xero, Menu Drive. Review collected by and hosted on G2.com.

The best part of Lavu is that it is handling the growth of our winery. The reports are awesome! Not only is it handling the growth but it is also implementing new technology so that we can remain flexible in our customer payment options. It is where technology meets efficiency to realize a more effective operations team that creates organically a better profit margin. Review collected by and hosted on G2.com.

There isn't much about Lavu that I dislike. I have no issues from the back-end reporting. From the inception of the transaction to end-day reporting, it is a workhorse. Review collected by and hosted on G2.com.

Lavu is a great user-friendly system that allows ease of use for both front and back-end users. Easy to set up, reps and customer service are always responsive. Great! Review collected by and hosted on G2.com.

MenuDrive is a little complicated and clunky but still, a great tool and the representatives are always there to make quick changes and help along the way. Review collected by and hosted on G2.com.

FOH interface is easy to use. There are limitations with every app - for example, the size of the screen. You have to deal with a small iPad screen, and I think you do very well with that. Or with splitting items/checks. Something is always going to be sacrificed. But I never have a problem while splitting checks - you just have to work around your system. BOH system is easy to use and update on the fly. Review collected by and hosted on G2.com.

· When some feature of Lavu goes down, customer support is very guarded and secretive. They won't just admit there is a problem and say 'this is when we expect to be back online' or 'this is the problem, we're not sure when we'll be back online.' Although I've been on hiatus for a few months, so you may have solved this problem.

· Is there a reason servers can't + an item after it's been saved/sent? I'm talking about items that don't go to a kitchen printer.

· I wish there was a way to run a cashout after the batch, but before the server has clocked in again.

·I would like it to be easier to look up server sales or individual item sales for previous days. Such as, there was a discount on item A two days ago; who discounted it and who was the server. But again, I realize there must be limitations to this.

·Is there a way to discount a whole ticket without the sales tax still showing up?

· Also I'm trying upload the screenshot they asked for on this survey to confirm that I'm a user, and it won't accept any pictures at all. Review collected by and hosted on G2.com.