I like how Leapwork is both straight forward to use as well as creating solutions with a great UI/UX. Other similar tools create messy solutions which become challenging to maintain. With Leadwork's blocks/colour categories it makes it very straight forward for us to understand/maintain developed solutions. Review collected by and hosted on G2.com.

The major downside we have is the lack of ability for us to be able to maximize our resources. We can not split processing up amongst machines easily. Mainly, we have to assign an automation/flow to a singular machine and we do not have the ability to allow Leapwork to run an automation on which ever machine is available. This creates a lot of scheduling conflicts as well as bottle necks when we have flows which have to be ran randomly throughout the day. Review collected by and hosted on G2.com.

Easy to build flows with subflows.

Provides any tester with a platform to get started quickly in automation.

Capable of handling any web application we’ve tested so far.

Customer support is responsive to feedback — we feel heard, which is great. Review collected by and hosted on G2.com.

A more scalable solution for running scheduled tests would be valuable.

Technical support is available, but could be more proactive.

A published release calendar would help us plan for upcoming features.

Test result management could use improvements for large sets. Review collected by and hosted on G2.com.

The tool is simple yet highly effective and robust. It is easy to implement and utilize, which has significantly streamlined our automation processes. Creating test cases and deploying them to Azure has become much quicker. Integration with various test management tools is straightforward. The team can build test flows using drag-and-drop blocks, eliminating the need for programming, making it ideal for testers and stakeholders to understand. It integrates seamlessly with CI/CD pipelines and cloud services. The recently released AI-powered test data generation blocks support testing by enabling data generation, extraction, and transformation. Video-based reporting helps pinpoint failures quickly, and the visual dashboards provide clear insights. Leapwork’s intuitive design and robust capabilities make it particularly appealing for enterprises with complex tech stacks or limited coding resources. Review collected by and hosted on G2.com.

The lack of code design options can be limiting, as the platform only supports C#. Unlike Selenium, it does not allow for custom scripting, which can be a drawback for teams that require complex validations, integrations, or dynamic test creation. Additionally, the implementation cost is quite high. Review collected by and hosted on G2.com.

Product

The Leapwork tool is stable, intuitive, and effective for both desktop and web applications. While automating legacy desktop applications can take slightly longer than web applications, the platform handles both well. As with any tool, there is a natural learning curve. Prior automation experience is not required, but it can be helpful in building a solid framework from the start.

Service & Support

The sales team clearly understood our needs and provided excellent support throughout both the trial and contract phases. The training sessions were customized to our circumstances, with the trainer showing great flexibility in adjusting topics and accommodating the varying levels of test automation experience among attendees.

We greatly appreciate the Gold Support package. The Customer success manager and support team has been consistently responsive, resolving even complex automation challenges quickly. Their patience and professionalism, even when addressing basic queries, has been commendable. Review collected by and hosted on G2.com.

Easy to start but mastering strategies for UI element identification comes with a learning curve especially on legacy desktop applications. Review collected by and hosted on G2.com.

Leapwork’s no-code, flow-based approach makes automation quick and easy to set up. The reusable test cases and clear reporting save time and improve overall test coverage. Review collected by and hosted on G2.com.

While using Leapwork with VPN, I occasionally face connectivity issues. At times, the AI blocks do not work as expected, which impacts test stability. Review collected by and hosted on G2.com.

I like the overall experience of cerating an automated test. It is very easy when you get the hang of it. The work done together with Professional services made a huge impact on the amount of automated tests we got done. Review collected by and hosted on G2.com.

O do not dislike anything about Leapwork. The follow up by Leapwork has been extremely good Review collected by and hosted on G2.com.

The visualization and simplicity is an absolute dream. Integration is super simple and easy to implement. Questions are answered promptly and often with short appointments. Review collected by and hosted on G2.com.

Backups unfortunately still need to be performed manually. Review collected by and hosted on G2.com.

I'm a QA manager, and my team has been utilizing Leapwork for four years. None of my QA testers had experience with automation before purchasing this product. Through the helpful tutorials provided by Leapwork my team quickly learned how to automate both windows and web apps with a minimal learning curve. This has been a game changer for a small QA team to be able to automate apps and alleviate the need to test every function manually. I would have to say though that were Leapwork also stands out is its technical support team. They are not only super fast to respond via a simple chat, but their knowledge of the system is amazing. Even after a call is complete, they will send you a knowledge base article or video link to further assist you in the area you were discussing. Review collected by and hosted on G2.com.

The only thing I believe this product might be missing is the ability to add security to folders so that if you have multiple teams utilizing the product, one team can't overwrite another team's code. Review collected by and hosted on G2.com.

Tool has a lot of capabilities, works well with different platforms within my organization and it absolutely requires no coding experience. We used this of End to End testing and handles all the integration cases very well. I was amazed with its capabilities to switch between multiple application within a flow with much ease. The framework and flows created are very robust and requires minimal maintenance effort Review collected by and hosted on G2.com.

Could have better and more user friendly Canavas to design flos Review collected by and hosted on G2.com.

The structure with sub-flows which makes it very easy to maintain the test repository despite a rapidly evolving and changing UI. The Studio application itself is very easy to navigate and a lot of help is provided while implementing tests. Review collected by and hosted on G2.com.

Not very cost-efficient for scaling compared to other tools (i.e. charge per agent) Review collected by and hosted on G2.com.