We've been using InsightAI to support our internal teams, and the results have been exceptional. From day one, the platform impressed us with how easy it is to interact with, and how quickly it empowers users to find what they need.

What stands out the most is its ability to provide clear, concise responses and helpful suggestions. Our employees frequently describe their experience as "excellent", and it’s clear that InsightAI is helping reduce confusion and improve productivity across the board.

The self-service experience is intuitive and accessible, allowing staff to get accurate information without needing to escalate or wait for live support. This not only boosts efficiency but also supports consistent messaging organization-wide.

We also appreciate how InsightAI is designed to scale. Whether it’s onboarding, training, or just-in-time answers, it works seamlessly across departments. And the team at InsightAI has been incredibly responsive to our suggestions for improvement — always refining and evolving the platform to meet our needs.

If you're looking for a way to streamline internal support, reduce training time, and deliver a consistent voice, InsightAI is the partner you want on your side. It's more than a chatbot — it’s a strategic advantage. Review collected by and hosted on G2.com.

Nothing! I've asked about reports for the questions asked and this seems to be in the works for the future. More to come! ;) Review collected by and hosted on G2.com.

The learner engagement is outstanding. The gamified elements—like leaderboards, boosters, and progress tracking—make training feel less like a task and more like a challenge our team actually enjoys. The platform is intuitive, the content is easy to build and update, and the response from learners has been overwhelmingly positive. We’ve even had people request more training, which is something we’ve never experienced before. Review collected by and hosted on G2.com.

There’s very little to dislike. If anything, we’d love more customization options when it comes to organizing courses by career path or department, and more flexibility in adding visuals or media directly into step questions. That said, the Lemonade team is responsive and constantly improving the platform, so we’re confident enhancements will keep coming. Review collected by and hosted on G2.com.

Lemonade allows us to build out excellent, customizable, dependable training paths for our team members that prepare them for their job and the inevitable changes that happen periodically due to competition, regulatory changes, etc. While we can take advantage of the premade content Lemonade already has available, we can create trainings specific to our processes and make them easily available to team members in a way that we could not previously. We have undertaken several ambitious projects as a company in the last two years and were able to get our team educated and excited about these changes because of the dynamic, customizable capabilities provided by Lemonade. Review collected by and hosted on G2.com.

No significant dislikes. While there will always be opportunities to improve (like in any program), Lemonade is amazingly responsive and keeps admins updated on the progress of upcoming improvements. Review collected by and hosted on G2.com.

LemonadeLXP makes compliance training interactive and engaging. Learners enjoy game based features like building the bank, tracking leaderboards, and following peers, which keeps them motivated. The platform’s pre-built content from the Content Exchange allows us to rapidly publish mandatory training, significantly reducing the workload on our small training team. Review collected by and hosted on G2.com.

There are no major drawbacks at this stage. We are still exploring ways to further optimize our campaigns and maximize engagement. Review collected by and hosted on G2.com.

LemonadeLXP makes training fun and effective. The platform is highly engaging for learners, while also being incredibly easy for administrators to set up and manage. The AI-powered authoring tools save time and effort, allowing us to create high-quality training content quickly. So far we've focused on the following!

• Compliance & Regulatory Training (Bank Secrecy Act, CIP, Fraud Prevention, etc.)

• Product & Service Knowledge (Checking & Share Accounts, Overdraft Protection, Mobile Wallets, etc.)

• Soft Skills Development (Emotional Intelligence, Communication, Active Listening, etc.)

• Fun & Culture-Building Modules ("Just for Fun" topics on holidays, historical events, and regional culture)

• New Hire Onboarding (Core banking concepts, fraud prevention, and operational training)

The support team is also fantastic—always responsive and helpful. Review collected by and hosted on G2.com.

If anything, I’d love to see even more customization options for branding and content structure! Review collected by and hosted on G2.com.

Creating guided walkthroughs simplifies complex processes like online banking registration and service enrollment, effectively engaging customers and boosting adoption rates. Their initiative to expand step resources will enhance the content available for our customers. Gurpreet is always giving us tips to improve our data tracking habits and make our Digital Academy be the best it can! Review collected by and hosted on G2.com.

Initially, adjusting to all of the aspects of LemonadeXP took some time, but Gurpreet and Gabe were consistently available to assist and address any inquiries. They have done an excellent job of explaining concepts and guiding us through all our questions. Review collected by and hosted on G2.com.

The platform offers a perfect balance of fun and functionality—combining gamified learning (certifications, leaderboards) with deep banking knowledge. It’s incredibly easy to use, and the ability to track employee progress and engagement is a huge plus. The variety of training—from teller procedures to digital banking—is unmatched. Review collected by and hosted on G2.com.

There’s little to dislike, but more advanced InsightAI reporting and deeper analytics would make it even better—especially for larger teams that want to track training ROI at a granular level. Review collected by and hosted on G2.com.

I love how the platform gets agents engaged and makes it fun and not a daunting task that everyone dreads to do. I also like how I can personalize it to fit the need on a whim or with long thought. Review collected by and hosted on G2.com.

It doesn't allows all formats for down/upload Review collected by and hosted on G2.com.

LemonadeLXP is absolutely phenomenal! The platform is incredibly user-friendly, making it easy for anyone to navigate and utilize its features effectively. It has significantly streamlined our training processes, saving us both time and resources. A special shoutout to Gurpreet and Gabe, who have been nothing short of amazing. Their support, dedication, and expertise have truly enhanced our experience, ensuring we get the most out of the platform. They are always ready to assist with any questions or issues, making the whole process seamless. Highly recommend LemonadeLXP for anyone looking for a top-notch, efficient, and engaging learning experience platform! Review collected by and hosted on G2.com.

It is worth noting that you cannot export content from LemonadeLXP since all content resides on their cloud server. However, the process is so seamless that there's no need to export content in the first place. Review collected by and hosted on G2.com.

Gurpreet and Gabriel our support team at LemonadeLXP deserve commendation. They are responsive, knowledgeable, and genuinely committed to ensuring a seamless experience for our users. Any questions or concerns are addressed promptly, making us feel valued as customers. This is a very valuable tool for us here at Gorham Savings Bank helping assist us with digital adoption. Review collected by and hosted on G2.com.

While the content library is diverse, sometimes I would find character limitations in terms of customizing content and titles. Rephrasing or abbreviating was a quick easy way to get around it. Review collected by and hosted on G2.com.