The amount of data it collects and the ease of use in reporting on that data. The ability to create your own custom metrics and reports. Review collected by and hosted on G2.com.

It's great that they are innovating quickly, and continually updating the product, though it can be challenging to keep up with all the enhancements. Review collected by and hosted on G2.com.

Liongard is excellent at Providing deep data on the devices that it can see, and tracking the changes you want / need to know about. It can cover a huge range of devices, and is highly customizable, so if the data you want is not available by default, you can probably get it in another way. The integration with our Ticketing system has been straightforward and painless.

The support team is excellent and response times are always fast. The front line support is not afraid to let you know when something is beyond what they are working on and escalate to an appropriate level to get results as fast as possible.

I am in Liongard daily looking at changes on the networks that I manage, and the long history makes tracking issues easy Review collected by and hosted on G2.com.

While the default information is plentiful, if there is data you don't want, there is a steep learning curve in how to make your customizations. Each inspector has a different Data Print that it provides as a JSON object, and your customizations are built using JMESPath queries against them. Because of the large amount of data returned, the Data Prints are very large, so knowing what to query can be difficult

Our implementation is still not entirely complete, because some of the inspectors have very specific requirements before they work properly, and it has been very time consuming to get in place. Specifically, inspecting Child Tenants and working with the GDAPs required has not been easy.

Some of the default inspectors are not helpful. and Example is one of the changes that is tracked by default is system information on SonicWALLs. This field includes the device uptime, so it records a change on every inspection, making the metric for tracking changes significantly less valuable.

The formatting on the reports is decent, until you try to export them, at which point they become very difficult to read. Review collected by and hosted on G2.com.

Automated documentation and continuous system visibility which proactively detect changes and reduces troubleshooting time. Review collected by and hosted on G2.com.

It takes time and patience to get the platform configured for your needs. If you have a large number of environments to manage, it can be an almost full time job to keep things dialed in. Review collected by and hosted on G2.com.

It connects to all my services, products and produces 1 heli-view on what is going on. This enables me to guide my customers into the world of compliancy of o so many systems where we have to adhere to.

This is one way, so security is on!

Support is very good in my experience. Review collected by and hosted on G2.com.

I miss the 'sexyness' of the system, though everything is there, you have to be a technician to use all aspects of the system.

luckely, as an MS(S)P we have technicians

Anyways, everything has room for improvement! Review collected by and hosted on G2.com.

Visibility in areas that may take manual work to see into. Love the ability to customize reports for any type of data we want to pull. Once you have enough inspectors configured it can really save you an enormous amount of time remediaing vulnerabilities that come out or changes you need to enact over hundreds of customers. Another area is configuring alerts to prevent issues on customers that may not have the best systems to detect/prevent threat actors. We have used a Liongard alert to inform us of a unauthorized app install and confirm that it was a threat actor attempt that we were able to prevent. Review collected by and hosted on G2.com.

There is a HUGE upfront time investment to configure and properly stand up the environment. Once you tackle that, you need to then educate and work on user adoption which has taken us way too long. Do not underestimate the deployment and put some good technical people with plenty of bandwidth to do the work on it. Review collected by and hosted on G2.com.

Liongard summarizes all asset inventories, changes and alerts into one single dashboard. Review collected by and hosted on G2.com.

They keep updating on new possibilities for better approach and there is no negative thing. Review collected by and hosted on G2.com.

Our experience with Liongard has been nothing short of exceptional. As a system automation and AI specialist, having a tool that provides real-time visibility and automated change management monitoring is crucial, and Liongard delivers on both fronts.

One of the standout moments for us was when Liongard's power change management monitoring caught a critical security breach. A privileged user change was detected, and thanks to the instant alert, we were able to take immediate action to mitigate the risk. This level of proactive security is invaluable in today’s landscape, where even a minor oversight can have major consequences.

Beyond security, Liongard has been instrumental in providing deep insights into our products and verifying license compliance across our systems. The ability to cross-check licenses and ensure they align with our records helps us maintain compliance, reduce unnecessary costs, and optimize our IT environment.

Overall, Liongard has become an essential tool in our tech stack, offering automation, visibility, and peace of mind. If you're looking for a robust, intelligent, and proactive IT operations platform, Liongard is a must-have. Review collected by and hosted on G2.com.

While Liongard has proven to be an invaluable tool for change management monitoring and system insights, there are some areas where it could improve.

One of our main frustrations has been the lack of inspectors for certain products and vendors, particularly Nutanix and Dell networking. These are critical components of our infrastructure, and without direct integration, we’re left with gaps in visibility that we have to manually compensate for. Expanding inspector support for these and other widely used platforms would significantly enhance Liongard’s value and make it an even more comprehensive solution.

Despite this limitation, Liongard still excels in security monitoring and license verification, but broader vendor coverage would make it an undisputed leader in the space. We hope to see continued expansion in supported integrations in future updates. Review collected by and hosted on G2.com.

We have now onboarded almost all of our MSP customers to Liongard and are truly recognizing the positive potential of the platform. The automation and insights it provides have significantly improved our efficiency and security monitoring.

The onboarding process with the Liongard team was smooth and professional – their support was both helpful and friendly. We particularly appreciate the wealth of features the platform offers, with Identity Monitoring and Dark Web Monitoring being the most fascinating for us.

Overall, Liongard has become an essential tool for our MSP operations, and we highly recommend it to other IT service providers! Review collected by and hosted on G2.com.

Of course, there are always areas for improvement, such as additional connectors for Remote Desktop Services (RDS) or Exchange onPrem. However, we are optimistic that these enhancements will be implemented in the near future. Review collected by and hosted on G2.com.

I like how easy it is to use. The reporting features are also great. You can customize some of your own reports for various clients to give you some great details needed for any changes that are also going on for your environment to aid you in you monthly billing for your clients. It is relatively easy to implement into your own environment and client environments. We have not had a need to reach out to customer support much lately because the system is fairly easy to use. We do frequently use this portal to look for changes in our client environments when any kind of issues happen. We found it relatively easy to integrate Liongard into our day to day and monthly reporting. Review collected by and hosted on G2.com.

The UI has not had a lot of ease of use updating done lately. It would be great to see the UI a bit more user friendly and intuitive. Review collected by and hosted on G2.com.

In the support space we so often experience standards drift with the service desk team trying to resolve the end user issues and needing to sometime deviate away from our policy or standard. Liongard has allowed us to call it out so easily with our company standards and policies constantly being monitored. Any chance or deviation from our standards result in us getting an alert and a ticket in our PSA for the managers to see. Keeps everyone accountable. Review collected by and hosted on G2.com.

Sometimes the false positives "Nul" value changes detected by Liongard clog the service desk with useless tickets. Review collected by and hosted on G2.com.