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Logicbroker Reviews & Product Details

Logicbroker Product Details

Logicbroker is a premier multi-vendor commerce platform that seamlessly connects trading partners regardless of integration types. Our modern solutions empower retailers and brands to Connect, Orchestrate, and Grow their commerce platform to take control of their customer experience by harnessing and analyzing vital first-party data, reducing inventory risk, and curating their expanded assortment. By improving the visibility into our client’s commerce programs, Logicbroker can better position retailers and brands for transformative growth. As business needs and demand shift, Logicbroker provides the ability to quickly switch suppliers and product fulfillment between 3P to 1P and responsibly find new sources of inventory that uphold your brand integrity and meet your delivery promise. We work with mid-market and Enterprise manufacturers and retailers across a number of verticals including Health & Wellness, Home Improvement, Consumer Electronics, Toys & Babies, and Consumer Packaged Goods and service brands such as Samsung, Victoria’s Secret, The Vitamin Shoppe, Walgreens, Ace Hardware, and BBQGuys.

Product Website

Seller

Logicbroker

Discussions

Logicbroker Community

Product Description

Logicbroker seamlessly connects retailers, brands, multi-channel consumer goods companies, and marketplaces with our API-led drop ship platform to quickly and cost-effectively increase their retail growth.

Overview by

Rebecca McCarthy

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

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Logicbroker Media

Logicbroker Demo - Logicbroker Dashboard

Retailers and suppliers can see a summary of activity and performance from their retailer/supplier/marketplace connections.

Brands can provide stock positions to individual customers or broadcast to their entire ecosystem. Retailers are able to confidently sell available products without worrying about backorders or products being out of stock.

The supplier scorecard is used to provide a view of how well your suppliers are scoring. The overall score will be based on a letter grade A+ to F, and will be weighed based on 3 parameters.

Logicbroker offers full business intelligence (BI) reporting for all data on our platform. We provide full access to our data set hosted independently in our reporting server, allowing you to create any kind of custom reports including bar, line, area, pie, donut, maps, gauges, tables etc.

The Order Management page will display all of your orders, who is sending and receiving the order, the PO Number, Logicbroker ID, Document Date, and Order Status.

Creating a shipment is the required step to close out or complete an order (unless the order has been cancelled). By providing a carrier and tracking number, this information is transmitted to the retailer so the customer is notified that the order has shipped.

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GR

Verified User in Retail

Mid-Market (51-1000 emp.)

6/20/2024

Guest users or non-business users of the software, not included in G2 scores.

"Logicbroker is an Outstanding Resource!"

4/5

What do you like best about Logicbroker?

I like how Logicbroker is seemless and allows companies to connect in a more productive style. From my research, the revenue growth Logicbroker influences is tremendous to various companies. I appreciate how the website shows real success stories as well. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

There really are no visible downsides in my experience with Logicbroker. Review collected by and hosted on G2.com.

GR

Verified User in Retail

Small-Business (50 or fewer emp.)

6/20/2024

Guest users or non-business users of the software, not included in G2 scores.

"Easy to use!"

4/5

What do you like best about Logicbroker?

Logicbroker is very user friendly and can be accessed by anyone who is looking to start up a business or even get help maintaining a currently running business. Would highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

There is not much to dislike about this website! Review collected by and hosted on G2.com.

JB

Jessica B.

Sales Support Specialist

Small-Business (50 or fewer emp.)

4/29/2021

"Simple and effective!"

4.5/5

What do you like best about Logicbroker?

The ability to view the orders during each step of the process. The platform works so well with our EDI, and it is SO FAST. The second I send an inventory update, Logicbroker has it feeding right into the site. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

Sometimes, I dont love the amount of notification emails I get. I'm sure there is a way to change that in the settings. Review collected by and hosted on G2.com.

Recommendations to others considering Logicbroker:

Definitely use the inventory control search and feeds to your advantage. It is so helpful for sending up-to-date inventory data. Review collected by and hosted on G2.com.

What problems is Logicbroker solving and how is that benefiting you?

Streamlining of one of our best customer's dropship orders. It works seasmlessly with our EDI processes, and makes it less likely to have errors on the orders. Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Hello Jessica,

Thank you for taking the time to write this review for Logicbroker! We’re so glad you found the portal easy to navigate. We really appreciate your feedback, and you are correct - if you go into notifications within the portal you can unsubscribe to some of the notifications that you don’t think you will need.

Thank you!

EP

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

8/29/2022

"Great platform for our B2B drop ship business"

4.5/5

What do you like best about Logicbroker?

Full drop ship lifecycle support from catalog + inventory transmission to PO transmission thru vendor acknowledgment, ASN and invoice responses. We love the support for diverse protocols in one platform (ie: cXML, EDI, JSON, CSV) and numerous integration options including API, FTP, VAN and Portal. Gives us maximum flexibility for us to meet our suppliers where they are. Also very strong managed services for onboarding and testing with suppliers. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

Nothing major to report here. Has been a good investment and positive experience. Review collected by and hosted on G2.com.

EA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

8/21/2020

"It is what it is..."

1/5

What do you like best about Logicbroker?

The implementation team was able to work through the specifications that were set out for them, despite running into a number of challenges. Part of why this is even considered a plus, is that I believe that their sales team oversold their current capabilities. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

We were over promised on the system's capabilities, and when their customer support team and sales team are confronted with the gaps / limitations in functionality, they fall back to their favorite phrase "it is, what it is." Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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“Hello, thank you for writing a review, we sincerely appreciate you bringing your above experiences to our attention. We will be sure to take this back to the team as we continue to make efforts to better our platform. If you ever need assistance, please don't hesitate to email us at support@logicbroker.com.

CR

Verified User in Retail

Small-Business (50 or fewer emp.)

12/28/2021

"Slow Support, Too Many Limitation, Overpromised"

0/5

What do you like best about Logicbroker?

Able to view raw EDI files to troubleshoot mapping issues ourselves. Friendly user interface and easy to navigate. It does have a basic knowledge base for beginners. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

Cross-reference (Shipment Options) mapping has limited capabilities; Logicbroker uses one mapping table for all their clients. The support and sales team overpromised everything but were unable to deliver. Support has no SLA and not knowledgeable, while the management team refused to answer questions. We asked how to make orange juice, and they taught us where to buy oranges.

When you need help, they will always scope an SOW. Review collected by and hosted on G2.com.

Recommendations to others considering Logicbroker:

If you are looking for EDI/API solutions, look somewhere else. Do not waste your money. Review collected by and hosted on G2.com.

What problems is Logicbroker solving and how is that benefiting you?

EDI integration with ERP system to automate purchase order, acknowledgment, ASN, invoicing, inventory feed. View raw EDI to diagnose transmission issues and mappings. Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Thank you for taking the time to post a review. The Logicbroker Platform services enterprise clientele that process significant order volume, and we take that responsibility very seriously.

Our shipment mappings table has flexibility around what value is mapped on the customer’s side, as well as the data that is inserted into their back-end system. As a partner for many, we must assess how the changes we make impact not only the party we are making them for, but how they impact vendor score carding and overall automation.

Our Client Experience team is happy to assist you with any matters that come up. Thank you again.

JL

james l.

President

Small-Business (50 or fewer emp.)

1/26/2021

"Makes EDI Integrations Easy"

4.5/5

What do you like best about Logicbroker?

If you don't have EDI capabilities in house, then partnering with a service like LogicBroker is no brainer. They are quick, easy to work with, and the cost is well worth the time and effort saved. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

The EDI integrations we have with them work well - we have not run into any major issues yet Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

edit

Hello James, thank you for taking the time to write this review for Logicbroker! We are so happy to hear that you have seen the benefits of our platform. Thank you!

JB

joe b.

Company Administrator

Small-Business (50 or fewer emp.)

1/31/2022

"Logic Broker"

4/5

What do you like best about Logicbroker?

the user interface and how easy it is to upload products Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

No chat support or call support. email is fine, but there are times I need immediate support. Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

4/29/2021

"Easy to use!"

3/5

What do you like best about Logicbroker?

The ease of the platform is the best part, to recognize an order fulfill and invoice its been fast to grasp and teach the team. Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

I would give logicbroker a 10 if it wasn't for the reporting. Every other platform used for business analytics from Google to Facebook can be pulled by KPI by month. On LB I have to take a class, read up just on how to create and pull reports. It should be as intuituve as the shipping. I very very much dislike the reporting and it makes it difficult to verify and communicate with my partners. I would like to see sales by month, units, and amount to invoice by month as a drop down options. Review collected by and hosted on G2.com.

Recommendations to others considering Logicbroker:

Revise reporting to have the ease of Google Analytics, FB Ads etc. If this is changed my rating would be 10/10. I did contact support for help to which I was sent pages and pages of instructiosn to read. I dont have time to read instructions on how to pull reports. I have been able to pull reporting on various SAAS and DTC platform - If LB is unable to revise reporting ability at lease offer 1 min guided videos instead of support sending users to fend for themselves in time consuming artciles. Review collected by and hosted on G2.com.

What problems is Logicbroker solving and how is that benefiting you?

As a brand, benefits are added distribution partners and fast invoicing meaning more sales and cash in the bank. Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Hello, thank you for taking the time to write this review for Logicbroker!

We’re so glad you find the platform easy to use and you are able to teach

the rest of your team. We really appreciate your feedback, the Logicbroker

team is always looking for ways to fulfill our users needs and strive to be

best we can be – with that being said, our team will take into consideration

your recommendations around reporting. Thank you!

NW

Nikki Lee W.

E-commerce Assistant

Small-Business (50 or fewer emp.)

2/4/2021

"Great customer experience!"

5/5

What do you like best about Logicbroker?

-Logicbroker's UI is not cluttered and seems like a powerful, useful program for e-commerce

-Support Desk is always responsive

-Our Logicbroker rep, Dea Ballij was extremely helpful and gracious throughout the API setup, she was always willing to explain more technical details for non-IT specialist staff and reach out to our retailers on our behalf to resolve issues, we really felt that our accounts are important to the Logicbroker teams and I had a very good experience working together with her to get our Logicbroker accounts operational Review collected by and hosted on G2.com.

What do you dislike about Logicbroker?

-Issues quickly turn into developer/IT specialist issues, but this is more of a problem with my current company not employing any IT specialists to support account managers with these types of projects

-A PDF guide for setup was provided to me by Logicbroker but it originated from our retailer, it became apparent pretty quickly that the guide needed to be updated; this is not Logicbroker's fault obviously, but having a Logicbroker guide prepared may help users out. Luckily, I was able to rely on Dea's support and instructions and proceed despite the guide being a bit inaccurate Review collected by and hosted on G2.com.

Response from Logicbroker Customer Service of Logicbroker

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Hello Nikki, thank you for taking the time to write this review for

Logicbroker! We’re so glad you find the platform easy to use and you have

found the team to be responsive in getting your questions answered. We

really appreciate your feedback - the Logicbroker team is always looking for

ways to fulfill our users’ needs and strive to be best we can be. With that

being said, we are in the process of expanding our LMS system so that we

can give our customers the tools to learn our platform even better. If you

would like to get access, please reach out to our team for more information. Thank you!