We transferred from a legacy Thompson Reuters payroll system payroll relief this year. To say that my clients and I both love the software and the connectivity it brings between us is an understatement. When you come from a legacy system, and then you attempt to use some type of retail system like sure pay, you find that The realistic service potential of payroll relief is extraordinary.

I'll be very honest and tell you that there are parts of the system. I still don't understand because there is a lack of documentation. I am not a visual learner, so the videos that you produce tend to fade into the background. That's why our onboarding consultant was so important to me. They did a great job, whether that was our onboarding for our tax team that responded to my continuous questions.

Our CPA from prides of themselves and being an integral part of our clients financial Health. We take that commitment very seriously. While we don't have stellar accounts that you would hear about in the news, we do have the backbone of America with tons of small and medium size businesses that depend on us everyday. Payroll relief makes that possible. I was honored to say asked me to be a reference for a like-sized CPA office recently. I consider it a benefit to the medium and small businesses of America 🙂 or at least that CPA office, LOL. Review collected by and hosted on G2.com.

All right guys, I know you're trying to save paper. If you would just put together a PDF based on each section and be intense and intentional in your instruction, I would find it highly useful. I can use my own paper if I want to 🙂 and while we're all trying to use less of our natural resources, sometimes being able to highlight and tab stuff would be really beneficial to me. There are still parts of the system I don't understand, + although they try to be helpful, the service desk is very short in their answers or they refer you to the videos. Review collected by and hosted on G2.com.

This is a hard one -- It's accurate I'd say. It does have options to run a lot of reports, but not ones that are likely to be useful day to day. Seems like it was built for CPA's and the like. Review collected by and hosted on G2.com.

Incredibly cumbersome -- and not integration friendly AT ALL. Run from this platform, is my opinion. Review collected by and hosted on G2.com.

I searched for a while to find a product that lets my clients do their own payroll data entry, resulting in a net pay amount with as much or little involvement as I want. Export to QuickBooks is nice. Review collected by and hosted on G2.com.

The only pay types Payroll Relief seems to offer are "hours." I have clients with truckers getting paid per mile, nonprofit ministry people getting paid by the day, and manufacturing workers whose pay includes piecework incentives. All ends up saying "hours" somewhere, when what's wanted is a Qty X Item calculation, with rates set at employee level instead of company level. Review collected by and hosted on G2.com.

Ease of adding employees has been nice and the net to gross payroll. Review collected by and hosted on G2.com.

Customer Service has not bee the most pleasant experience. Being yelled at by the customer support for asking questions. Also, approval of companies with the wrong EIN number in the past was a big shock and created a huge mess that I had to deal with and no help from payroll relief on that. Also, contacting my clients with out permission when told they would never be contacted. Review collected by and hosted on G2.com.

We have over 100 payroll clients and the vast majority of payrolls have zero issues, the program runs smoothly! Payroll calculations and taxes are accurate. I love the functionality of the daily queue of payrolls in the order they need to be processed (Payroll Snapshot screen). I love that they do direct deposit and EFT for most taxes (UT UI tax is the only exception).

Support Email is very responsive for quick, easy questions. Review collected by and hosted on G2.com.

I don't like how it's hard to get a hold of a live support person for the more difficult questions. Once I do connect, the support is very thorough and helpful, they're just hard to get through to.

If you have payroll clients with 401k needs, the system can sometimes be quirky. Like the way matching employer funds are calculated when an employee turns off contributions then turns them back on. So watch the 401k like a hawk. It can all be overridden, but you gotta catch the stuff as you go. Review collected by and hosted on G2.com.

1) Automates much of the manual data entry; 2) automatically makes payroll tax payments; 3) automatically files payroll tax returns; 4) cost is reasonable; 5) Web based makes it easy to access if from anywhere; 6) integrates with Accounting Power eliminating duplicate entries; 7) automatically collects and deposits our processing fees; Review collected by and hosted on G2.com.

1) Program is somewhat rigid; 2) UI for clients is archaic and many have complained that it's not easy to use; 3) lead time for processing payroll are too long, especially compared to other payroll services; 4) making corrections to processed payroll is cumbersome; 5) backdating checks is not allowed (this is a feature we need with clients who manually issue checks); 6) certain reports are not allowed over multiple years; 7) integration with Accounting Power is not as good as we'd like (e.g. all federal tax payments are put into one GL account instead of separating Federa W/H from SS/Medicare paymetns); 8) onboarding is a little confusing to our clients, especially the EFT Application; 9) there's always a delay in receiving our processing fees (standard is supposed to be 2-3 business days but for us it's usually 5 business days-they've never been able to tell me why); 10) there's never a live person at Customer Support-we have to submit a ticket then wait for a response for something that could be handled easily with a phone call; 11) payments to third parties (e.g. WC insurance, garnishments, etc) must be processed as checks instead of electronically Review collected by and hosted on G2.com.

I like how easy it can be to process payroll and prefund tax payments for ease and relief when working with clients. Especially those who are semi weekly depositors. Review collected by and hosted on G2.com.

Not being able to e-file amended forms. Not having clear support on what is supported to be e-filed or e-paid through payroll relief. Review collected by and hosted on G2.com.

I have been blessed with excellent support for PR. Sometimes it's difficult to get through on voice, but when I do, I am treated by very knowledgeable, patient, and caring support staff. I have a long list of my favorites - Diane in billing, Cindy, Rebecca to name a few. I get quick response when I fill out a ticket. Review collected by and hosted on G2.com.

Onboarding new clients is a real pain. I understand Gusto does it for the partner; I won't use Gusto as I feel it's way behind PR in so many ways. Review collected by and hosted on G2.com.

PR is a large national player in the industry. It keeps up with law changes and has all the features of the large payroll providers. PR intergrates with AP well very. Review collected by and hosted on G2.com.

I feel customer support is OK but could be better. PR does not intergrate into Practice Relief for us. We have not used Practice Relief becuase lack of features. We use Bill.com for all billing. Review collected by and hosted on G2.com.

The ability to control the entire process from client setup, employee setup to processing and filing. The ability to prefund and auto file returns is a time saver. Review collected by and hosted on G2.com.

The issue is with intergration with state and local taxing units. Mainly unemployment and the small local taxing districts in states like Kentucky, Ohio and PA. Review collected by and hosted on G2.com.