Paystand was our first step into the digital payments space. We handled ACH business transactions before, but that process was incredibly arduous and time consuming. We find the most value in the Paystand Autopay feature in NetSuite. Enrolling a customer is very simple, and collecting their payments is even easier. We went from manually charging about 80 customers using our legacy ACH, which took us 2 full a days per week, to running over 275 customers on autopay effortlessly. What I like most about it is that is very configurable. We could not use a rigid solution that only ran transactions a single time every week or month. However, paystand lets us decide when to turn on Autopay per customer and even turn it on/off for certain invoices, which makes the transition for customers very seamless. It has tremendously reduced the amount of time and effort we spend on ACH transactions, and the value only increases the more customers we add. Review collected by and hosted on G2.com.

The biggest drawback we've had using Paystand is the amount of time it takes to notify us about a bounced ACH for insufficient funds or bad account number. For example, if a customer makes a payment on a Tuesday, we won't know if that payment truly clears until the following Tuesday. We will still get credited 1-2 days after the initial payment, but if it bounces, that payment is reversed. Then we're left to go back and try to recollect a week later. Our company experiences a high volume of bounced transactions, so being notified about them after 7 days is pain compared to the standard 2-3 days when depositing a check. If your company doesn't experience many returned transactions then it's probably not a big deal. Review collected by and hosted on G2.com.

This product fully automates collection and cash application (at least for the customers who pay without needing help/reminders). We save hours every week. Review collected by and hosted on G2.com.

There is additional lag between when the customer makes a payment and when it ends up in our bank account. We experience anywhere from an additional 24-48 hours to our historical. However, the payments are reflected in our ERP immeditately, which is an improvement over manually applying payments days after the customer considered the payment "made." Review collected by and hosted on G2.com.

It works without needing a lot of intervention, it is very set it and forget it! It reconciles for us in NetSuite and makes my job much easier. When we do have problems I can email support and they get back with me in a day or two and either fix the problem or I can reply back and they get back to me very quickly. Everyone I've talked to has been very nice and quick to fix any issues. Anytime we have a larger issue that needs some custom work or if we have a want that isn't native to Paystand their customer success team has been able to work with us on either a new feature that they have or a work around. So far we've explored multi-sub payments, lockbox, Canadian currency, and auto-pay automatic opt in features and more. They are also happy to listen to our concerns or problems and I feel like they are taking them in to consideration when they create new features.

It integrates very well with NetSuite.

The ability to add a fee to offset payment processing and to allow for certain payment options to not have the fee was key for us. It has helped us move clients off of credit cards and on to bank to bank or ACH.

Implementation was easy! We transferred from Stripe and it went well! Review collected by and hosted on G2.com.

Some features are almost exactly what we want, but can be slightly off the mark for our company. We might have a problem that they have a solution for that would fix our issue about 90% of the way there, but they are willing to listen to us and why it may or may not work.

Some features cost more than the current solution we have or it's not cost effective for us. They aren't unreasonable in cost, but some things don't make sense for us to invest in even if it will solve a problem. For example lockbox, it would solve some problems, but our current solution is a little less costly. Review collected by and hosted on G2.com.

Paystand's team worked with me to implement an automation solution for all 6 of our unique subsidiary brands, each with their own unique landing pages and customer experiences.

Paystand also allowed us to automate our entire cash application process in NetSuite, from Payment to Deposit records and Bank Match, Paystand takes all manual touch out of the cash receipt and payment process. We've been very happy with this solution.

Paystand's Customer Support is always available to resolve issues and have been highly responsive to our needs and requests for additional features as required. Review collected by and hosted on G2.com.

Chargebacks still have to be posted back to customer accounts manually, I wish this were a bit more automated. Review collected by and hosted on G2.com.

The thing I like most about working with Paystand is their talented and accessible team. They're accommodating, friendly and supportive all around. After working with 2 other payment processors previously with a very poor experience, I was excited to learn about Paystand. Needless to say, I've been blown away by the partnership. I would (and do) recommend Paystand regularly! Review collected by and hosted on G2.com.

There really isn't much to complain about with my Paystand partnership. Review collected by and hosted on G2.com.

We started working with Paystand last year, and from the very first call through onboarding and into daily use, the experience has been nothing short of exceptional. The Paystand team is knowledgeable, responsive, and incredibly easy to work with. Every team member we’ve interacted with has made us feel confident and supported, clearly demonstrating their expertise and commitment to their clients. Highly recommend Paystand to any company looking for a reliable and forward-thinking solution for their payment processes. It's been a game-changer for us. Review collected by and hosted on G2.com.

They make you a little jealous with how efficient and on-top-of-it their team is. It's a high standard to match! Review collected by and hosted on G2.com.

Paystand was able to provide the exact solutions that we needed for our business. As a fully remote/online business, we rely heavily on digital payments and specifically payment links sent via email. Paystand's integration with our ERP allows our team to seamlessly run the billing operations of our company. Every day, Paystand processes several payments for us via payment links and also provides a feature to charge extended pay customers on a monthly schedule.

The Paystand team worked to tailor the software to our needs so we did not have to change our internal operations too much as we transitioned to a new ERP. Our Paystand point of contacts reach out to us on a regular basis to ensure operations are smooth and we don't need any improvements. If improvements are needed, we were given the chance to talk to engineers that are able to address our requests. Review collected by and hosted on G2.com.

The online portal and analytics could be improved overall. The Dashboard is slow to load, hard to find specific payers. Paystand allows for the collection of payment tokens so customers can be charged on our end with their permission. It's not the easiest to manage multiple tokens in the Paystand online portal. Searching for specific transactions and reports is slow and confusing. Review collected by and hosted on G2.com.

Paystand plays very well with Netsuite. Very clean and simple. We have a unique way in which we get contracts signed and acquire payment info for autopay, and Paystand fits well with our needs. We have a dedicated point of contact and he connects us with the product team to get answers. We also appreciate being kept in loop on their future advancements. Review collected by and hosted on G2.com.

There is some cost involved above your normal merchant fees for the use of their platform. Review collected by and hosted on G2.com.

Implementing Paystand during our transition to a new ERP system was seamless. Over the past two years, it has significantly streamlined our payment processing with B2B customers, saving time and reducing manual effort. Our dedicated Customer Success Manager has been incredibly responsive and proactive, helping us continuously implement solutions that align with our unique business needs. I highly recommend Paystand to any company looking for a reliable, hands-off approach to managing payment processing. Review collected by and hosted on G2.com.

There’s very little to dislike about Paystand. I’m excited to see how the platform continues to evolve and look forward to leveraging their tools even more as our customer base grows. Review collected by and hosted on G2.com.

Paystand allows us to shorten our revenue to cash cycle by making payments easier on our customers. ROI is easy to find as the cost is relatively low compared to the value we get in reduced collection efforts.

Highly recommend. Review collected by and hosted on G2.com.

Minimal downsides. The software has paid for itself for us based on collection rates. Only downside I see is that it's another software to track/integrate, so if your systems are already cluttered integrating another software may have some growing pains. Review collected by and hosted on G2.com.