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Penji

By Penji

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Penji Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the quick turnaround of Penji, leading to improved workflow and high-quality designs with minimal management. (11 mentions)
Users commend Penji for its high-quality design work, praising creativity, flexibility, and attention to detail from designers. (10 mentions)
Users value the excellent communication with Penji's team, which keeps projects on track and tailored to their needs. (9 mentions)
Users appreciate the fast turnaround of Penji, enabling efficient project completion and high-quality creative delivery. (8 mentions)
Users praise the high quality of Penji's designs, appreciating the attention to detail and efficiency achieved. (8 mentions)
Users laud the fast turnaround for revisions, appreciating how quickly designers respond to feedback and maintain quality. (7 mentions)
Users appreciate the flexibility and responsiveness of Penji's team, enhancing project collaboration and support significantly. (6 mentions)
Users highlight time zone issues that lead to delays in revisions and communication, impacting overall project efficiency. (5 mentions)
Users experience communication issues that can lead to missed instructions and edits, affecting design quality and efficiency. (4 mentions)

Top Pros or Advantages of Penji

1. Quick Turnaround
Users praise the quick turnaround of Penji, leading to improved workflow and high-quality designs with minimal management.
See 11 mentions

See Related User Reviews

Adam C.
AC

Adam C.

Mid-Market (51-1000 emp.)

5.0/5

"Best decision ever"

What do you like about Penji?

Penji solves a huge operational challenge for us — we don’t need an internal design team. I don’t have to spend time hiring, vetting, or managing in-h

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Penji gets things done fast! Their designs are always sharp, high quality and attention to detail."

What do you like about Penji?

Penji delivers fast, high-quality designs with real attention to detail. Their designers listen, make suggestions, are both professional and personal

2. Design Quality
Users commend Penji for its high-quality design work, praising creativity, flexibility, and attention to detail from designers.
See 10 mentions

See Related User Reviews

PH

Phillip H.

Small-Business (50 or fewer emp.)

4.0/5

"Variety of Deliverables"

What do you like about Penji?

The variety of deliverables is a huge plus. We’ve used them for everything from print materials to web design, and it’s great to have a vendor that ca

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A must-have asset for any small business"

What do you like about Penji?

Penji has great designers who are both creative and flexible. I've been happy with 90%+ of the designers, and revision requests are met happily! Espec

3. Communication
Users value the excellent communication with Penji's team, which keeps projects on track and tailored to their needs.
See 9 mentions

See Related User Reviews

Tim W.
TW

Tim W.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent communication and quality of work"

What do you like about Penji?

Their communication is excellent. They're very proactive to ensure projects are going well.

Logan C.
LC

Logan C.

Small-Business (50 or fewer emp.)

5.0/5

"A Reliable Partner for Our Clients"

What do you like about Penji?

Versatility: The team can handle a wide range of design projects, from branding and marketing materials to website design and social media graphics.

4. Fast Turnaround
Users appreciate the fast turnaround of Penji, enabling efficient project completion and high-quality creative delivery.
See 8 mentions

See Related User Reviews

Jon Z.
JZ

Jon Z.

Small-Business (50 or fewer emp.)

5.0/5

"A not-so-secret weapon"

What do you like about Penji?

Ease of use with lightning fast delivery.

Adam C.
AC

Adam C.

Mid-Market (51-1000 emp.)

5.0/5

"Best decision ever"

What do you like about Penji?

Penji solves a huge operational challenge for us — we don’t need an internal design team. I don’t have to spend time hiring, vetting, or managing in-h

5. Quality Work
Users praise the high quality of Penji's designs, appreciating the attention to detail and efficiency achieved.
See 8 mentions

See Related User Reviews

Ryan V.
RV

Ryan V.

Small-Business (50 or fewer emp.)

5.0/5

"My Secret Weapon for Outstanding Design"

What do you like about Penji?

The speed and quality are both amazing attributes.

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Penji gets things done fast! Their designs are always sharp, high quality and attention to detail."

What do you like about Penji?

Penji delivers fast, high-quality designs with real attention to detail. Their designers listen, make suggestions, are both professional and personal

6. Speed
Users laud the fast turnaround for revisions, appreciating how quickly designers respond to feedback and maintain quality.
See 7 mentions

See Related User Reviews

Ryan V.
RV

Ryan V.

Small-Business (50 or fewer emp.)

5.0/5

"My Secret Weapon for Outstanding Design"

What do you like about Penji?

The speed and quality are both amazing attributes.

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Penji gets things done fast! Their designs are always sharp, high quality and attention to detail."

What do you like about Penji?

Penji delivers fast, high-quality designs with real attention to detail. Their designers listen, make suggestions, are both professional and personal

7. Team Management
Users appreciate the flexibility and responsiveness of Penji's team, enhancing project collaboration and support significantly.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effort Multiplied: A Game-Changer for Creative Work"

What do you like about Penji?

I love that I can submit multiple projects at a time and have people working for me. I don't have to find the talent, they're just there. If I don't l

Jonathan A.
JA

Jonathan A.

Small-Business (50 or fewer emp.)

5.0/5

"Consitantly good work"

What do you like about Penji?

Multiple team members could add to or adjust the queue of work.

Top Cons or Disadvantages of Penji

1. Time Zone Issues
Users highlight time zone issues that lead to delays in revisions and communication, impacting overall project efficiency.
See 5 mentions

See Related User Reviews

Tsung H.
TH

Tsung H.

Small-Business (50 or fewer emp.)

0.5/5

"Inconsistent Designs, Lacks Precisions, Just Bad!"

What do you dislike about Penji?

1. the designs outside of the illustrations were terrible. We had three work requests for web designs and all three were a miserable failure in output

Kristi W.
KW

Kristi W.

Small-Business (50 or fewer emp.)

5.0/5

"Penji meets all my marketing and business needs."

What do you dislike about Penji?

Timezone is an issue but not really. We make it work.

2. Communication Issues
Users experience communication issues that can lead to missed instructions and edits, affecting design quality and efficiency.
See 4 mentions

See Related User Reviews

Adam C.
AC

Adam C.

Mid-Market (51-1000 emp.)

5.0/5

"Best decision ever"

What do you dislike about Penji?

If I had to name a drawback, it’s that sometimes there’s a small cultural or contextual gap that takes a few extra revisions — not because of language

Verified User
P

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great agency resource for design"

What do you dislike about Penji?

sometimes there are missed instructions / edits

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Penji Reviews (171)

Reviews

Penji Reviews (171)

4.7
171 reviews
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G2 reviews are authentic and verified.
Jade H.
JH
Small-Business (50 or fewer emp.)
"Penji is unquestionably the top choice in design"
What do you like best about Penji?

The people. Hands down. Every single person in every department that I have worked with over the last three years has been great. Shoutout to some of the team members I have had the pleasure of working with, Project Managers Jhonna & Mark, and designers Karen Mae, Erdalyn, Renzlie, Jayson, Iffath! I wish I could name every one! Review collected by and hosted on G2.com.

What do you dislike about Penji?

It's really hard to think of something that I 'dislike' about Penji. If that ever comes up, I'll let you know. Review collected by and hosted on G2.com.

Amanda B.
AB
Small-Business (50 or fewer emp.)
"A Dream Team"
What do you like best about Penji?

The reliability and versatility of the design team. Once aligned with our brand, Penji consistently delivers high-quality work across a wide range of requests — fast. Their ability to take a rough idea and turn it into something polished (often with minimal direction) is a tremendous asset. Plus, their communication is clear, professional, and patient. With our Art Director Pepe guiding the vision, Penji executes flawlessly. Review collected by and hosted on G2.com.

What do you dislike about Penji?

The request system can be somewhat restrictive when handling multiple deliverables. There’s no easy way to select various sizes or formats in one go — and no simple text box to list out all variations when needed. It introduces some unnecessary back-and-forth that could be eliminated with more flexible input options. The design quality is excellent — but the platform could use more workflow customization. Review collected by and hosted on G2.com.

Micheal L.
ML
Small-Business (50 or fewer emp.)
"Penji is a game-changer"
What do you like best about Penji?

As a busy entrepreneur, I’ve struggled with finding a service that’s both efficient and creative. Penji exceeded my expectations on every level. Their platform is intuitive and makes it super easy to submit design requests. What really blew me away was their turnaround time—most projects were completed within 24-48 hours, and the quality was consistently top-notch. Review collected by and hosted on G2.com.

What do you dislike about Penji?

The team is incredibly talented and open to feedback, making revisions quick and painless. I’ve used Penji for everything from logo designs to social media graphics, and they’ve nailed it every single time. Their unlimited design model is a lifesaver for businesses like mine that have constant design needs but don’t want to hire an in-house designer. Review collected by and hosted on G2.com.

Adam C.
AC
Director of Marketing
Mid-Market (51-1000 emp.)
"Best decision ever"
What do you like best about Penji?

Penji solves a huge operational challenge for us — we don’t need an internal design team. I don’t have to spend time hiring, vetting, or managing in-house designers. Instead, I get access to a full bench of talented creatives, plus an art director who ensures everything stays on-brand. We can run multiple projects at once, get fast turnarounds, and deliver high-quality creative consistently.

But what I really enjoy about working with Penji is the experience. Every day feels like opening a creative gift — seeing where the designers took the brief and watching the concepts evolve. Not every version is perfect, but the Penji team takes feedback seriously, collaborates closely, and works with me to land on something phenomenal. When a design goes from “I’m not sure this is working” to “Wow, this is exactly it,” it’s genuinely exciting.

Penji has become a critical part of our creative engine — faster, more cost-effective, and often more inspired than what we could build internally. Review collected by and hosted on G2.com.

What do you dislike about Penji?

If I had to name a drawback, it’s that sometimes there’s a small cultural or contextual gap that takes a few extra revisions — not because of language barriers, but because some references or nuances don’t always translate right away. But honestly, the volume, quality, and collaborative spirit far outweigh any of that. Penji has been a game-changer for our design output. Review collected by and hosted on G2.com.

AS
Small-Business (50 or fewer emp.)
"“Efficient Automation Partner for Scaling Digital Projects”"
What do you like best about Penji?

The low-code development approach is a huge plus. It allows our team to quickly prototype and deploy custom automations without needing to rely solely on developers. The workflow designer is intuitive, and the AI-driven decisioning tools add real value for personalized customer interactions. Review collected by and hosted on G2.com.

What do you dislike about Penji?

Initial setup can feel overwhelming without technical guidance. Documentation could be more beginner-friendly. Some features are hidden deep within menus and take time to discover or configure. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
CP
Mid-Market (51-1000 emp.)
"Amazing"
What do you like best about Penji?

The best part of working with Penji is their ability to match us with designers who "get" our brand right away. Their platform is simple to use, communication is clear, and the turnaround times are fast. They’re flexible with our needs—from marketing assets to more complex creative projects—and the support from their team has been excellent. Review collected by and hosted on G2.com.

What do you dislike about Penji?

If we had to mention one area for improvement, it would be the occasional need to re-brief when switching between designers on different projects. That said, once you're matched with a good designer (which we've been fortunate to have!), the consistency and quality are excellent. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
PM
Small-Business (50 or fewer emp.)
"I am back and very impressed!"
What do you like best about Penji?

My project manager is very attentive and easy to communicate with. The designers I use consistently produce good work and it takes minimal revisions to get where we need to be. It feels like team work, and I am quite happy with the service we're receiving! Review collected by and hosted on G2.com.

What do you dislike about Penji?

Having a background in design, I do find that sometimes it takes a bit of back and forth to get the quality I'm looking for the first try. BUT, once you find the designers that are good fits for your company, you save a lot of time. Review collected by and hosted on G2.com.

Kristi W.
KW
Small-Business (50 or fewer emp.)
"Penji meets all my marketing and business needs."
What do you like best about Penji?

I love the way the process is done and the communication with the designers. I also love the finished product. Review collected by and hosted on G2.com.

What do you dislike about Penji?

Timezone is an issue but not really. We make it work. Review collected by and hosted on G2.com.

Michael S.
MS
Small-Business (50 or fewer emp.)
"Invaluable Service"
What do you like best about Penji?

Penji provides high-quality designs with a super fast turn-around time. Review collected by and hosted on G2.com.

What do you dislike about Penji?

Nothing so far! My experience so far with them has been stellar. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
PM
Small-Business (50 or fewer emp.)
"Getting More Done"
What do you like best about Penji?

The ability to have a task worked on while I am busy working on other tasks. Review collected by and hosted on G2.com.

What do you dislike about Penji?

Sometimes there are communication errors, or the designs they make aren't always the quality I'm looking for. But they give me a good place to pick up from. Review collected by and hosted on G2.com.