Practice by Numbers Reviews & Product Details

We've been happy with Practice by Numbers since day one! We use the Grow package, and it’s been a game-changer for our practice.

The automated text messages, reminders, and billing features have streamlined our workflow. Patients receive payment requests automatically, which keeps things smooth and efficient. The system syncs perfectly with Eaglesoft, making everything from scheduling to billing seamless.

The digital forms are fantastic—especially the review and update option. Our patients love that they can simply update their existing info instead of starting from scratch every year. With our old system, they had to fill out blank forms annually, and it was a frequent complaint.

The online scheduling feature is another favorite—patients can book anytime, which adds real convenience.

We also love the Practice by Numbers VOIP phone system. The voice quality—both from the physical phones and the mobile app—is excellent, and the features make managing calls and communication incredibly easy.

The analytics dashboard is another standout. It gives us clear, actionable insights into our revenue cycle management, accounts receivable, and claims. It’s helped us stay on top of our financials and make smarter decisions.

And whenever we need support, the team is responsive and helpful—they always get back to us right away.

Practice by Numbers has truly streamlined our operations and elevated the patient experience. Highly recommend! Review collected by and hosted on G2.com.

We’ve had a great experience with Practice by Numbers overall, but if we had to point out one area for improvement, it would be the availability of call transcription. It would be wonderful if basic features like call transcription were included in the Grow package, rather than requiring an upgrade. We also hope voicemail transcription will be added in the future—it’s a feature that would really enhance communication and follow-up.

That said, the platform continues to evolve, and we appreciate how responsive the team is to feedback. Looking forward to seeing what’s next! Review collected by and hosted on G2.com.

We’ve been using practice by numbers for more then 2 years now, and I can confidently say it’s transformed the way our dental practice runs. As a busy general dental office, we needed a system that could handle scheduling and patient communication seamlessly — and practice by numbers delivers on every front.

User Interface & Ease of Use:

The interface is incredibly intuitive and clean. My team adapted to it quickly, even those who aren’t very tech-savvy. Navigation is straightforward, and most functions are just a click or two away. I especially appreciate how clean the dashboard is — we can tailor it to our workflow, which boosts efficiency.

Patient Communication & Engagement:

The automated appointment reminders, two-way texting, and online scheduling features have drastically reduced no-shows and improved patient satisfaction. Our patients love the convenience, and it allows our front desk team to focus on other tasks.

Insurance verification :

The insurance verification tool is a game-changer — it cuts down on time spent on phone calls and ensures more accurate estimates. Payments and ledger tracking are also very intuitive.

Support & Training:

Customer service is top-notch. Every time we’ve had a question or needed help with customization, the support team responded quickly and thoroughly. Their onboarding process was also well-structured and personalized, which made switching systems much less stressful. Review collected by and hosted on G2.com.

1. Complexity and Learning Curve

Some users find the dashboard and interface overwhelming at first, especially for team members who aren't tech-savvy.

There can be a lot of metrics and data presented without clear guidance on what to prioritize.

2. Cost

It's relatively expensive, particularly for smaller practices or startups. Some feel that the ROI isn't always immediate or clear.

3. Integration Issues

Integration with certain practice management software (like Eaglesoft or Dentrix) can sometimes be buggy or inconsistent, depending on the version used.

Syncing issues can lead to delays or inaccurate data reporting.

4. Customer Support

While many report good support, others mention inconsistent service or delayed responses during high-demand periods.

5. Customization Limits

Some users wish there was more flexibility in customizing dashboards or reports to focus on KPIs specific to their practice's unique needs. Review collected by and hosted on G2.com.

It’s all there. Patient communication, analytics, phone call tracking, recall management, forms, phone system, etc. we get so much out of it. So many useful features compared to other software systems we’ve used where maybe the analytics or patient messaging was good but everything else was bad. A couple of other things worth mentioning is how great their support is and how quick they are to add features if you request them- obviously not instant, but they are constantly updating their already great software to make things run more smoothly for users. We use it 24/7 during work hours and I even use the app at home which is so convenient. Can’t recommend it enough. Would give 11/10 if I could Review collected by and hosted on G2.com.

I really can’t think of many downsides. Kind of annoying that the phone AI stuff is an additional fee and not included in the PBN voice feature. Review collected by and hosted on G2.com.

It helped our office go paperless and customize all the forms to our specific office and patient needs. I am also very impressed with the online support. Fast and they take their time to walk you through any and all steps of the process needed to fix your issues. I never have felt rushed or confused about what needs to be done. Best Customer Support, you should all win an award. Review collected by and hosted on G2.com.

While enjoying the benefits of going paperless, some of the processes do not seem to be seamless. New patient forms are not being sent out after an appointment is made, or the patient is unable to open the forms once they receive them. Review collected by and hosted on G2.com.

Great customer services and they frequently update the software to meet the clients' need. PbN not only provides extensive data analysis of all aspects of dental offices, including phone calls, which is what they are known for, they also provides services such as review request, automatic reminders, automatic campaigns for different purposes, online payment solutions, etc. It also serve as an intra-office communication channel. We have used other supporting software but by far PbN is the best, and none of them has the data analysis portion PbN offers. Review collected by and hosted on G2.com.

Some functions are definitely not as easy to use as the others, and you have to put in good amount of effort to maximize its function. Review collected by and hosted on G2.com.

I have used a few different products similar to Practice by Numbers and this has far exceeded what the others have offered. I am able to review numbers with the practice owner and our team. I am able to log in from home on a snow day and communicate with our patients, I am able to create my own customizable emails and hone in on what patients I want to receive them, if not all of our patients... There are so many features we can utilize through the text messaging services... gosh the list is long. I highly recommend Practice by Numbers! Review collected by and hosted on G2.com.

We have a sedation portion to our practice which requires additional information and an additional medical history. The one thing that has been difficult is when the medical history is completed, we do not receive any sort of alert. As much as we dislike this, it seems as though they are working to make even this detail easier for our team, which I greatly appreciate. I have made suggestions for improvements to the systems and a few of them have been integrated. I appreciate the consistent desire to improve. Review collected by and hosted on G2.com.

The ability to visualize key performance metrics in real-time has made a huge impact on how we run our practice. From detailed production reports to patient engagement tracking, Practice by Numbers offers an intuitive dashboard that keeps our team focused and aligned. We particularly appreciate the automation features — reminders, re-care tracking, and follow-up alerts help ensure that nothing falls through the cracks. Review collected by and hosted on G2.com.

Some of the reporting tools can feel a bit overwhelming at first due to the sheer volume of data available. There’s a learning curve to figuring out which reports are most relevant for specific team members. A more personalized onboarding process would have helped us get up to speed faster. Review collected by and hosted on G2.com.

The automation that comes with PbN has been exceptionally helpful for our busy pediatrics office. There are SO many things that we were doing manually before that are all done automatically now like sending and chasing new patient forms, confirmation texts at the right time we need them to go out, forms automatically adjusting patient records in our PMS as parents submit new forms, overdue routine care reminders, and so much more! Our Customer Success Manager has been really helpful in getting us set up just right. We are still working through some kinks, but it seems that they are dedicated to making things work for us. Review collected by and hosted on G2.com.

There are some minor limitations with this system, but I believe most of it is because we use our PMS in a unique way which isn't the standard that PbN integrates fully with. The online scheduling has presented a problem with not being able to truly restrict certain patients from being able to schedule and it creates a new chart, which has caused some issues. They have a Customer Ideas website that you can submit requests and suggestions on, and I see their development team in there regularly commenting on people's posts and updating when things have been added to their queue for development. Review collected by and hosted on G2.com.

Switching from paper charts to a fully digital system felt overwhelming at first, but Practice By Numbers made the transition incredibly smooth for our practice. We rely on them for patient forms, patient communication, and practice analytics — and they have been absolutely essential.

One of the biggest highlights is their customer support. Any time we have a question, the response is immediate and thorough. It’s clear they prioritize their clients and genuinely want us to succeed with their platform.

Our patients love the texting capabilities, and our front desk team especially appreciates the text-to-confirmation feature, which has made appointment confirmations faster and more reliable. The analytics tools give us clear, actionable insights that help guide both clinical and business decisions.

I highly recommend Practice By Numbers. Their software is powerful, intuitive, and backed by a team that truly stands behind their product. Review collected by and hosted on G2.com.

The only downside we've experienced is that there’s currently no iOS desktop app available, which would make it even more convenient. Hopefully, that's something they add in the future. Review collected by and hosted on G2.com.

Practice by Numbers significantly contributes to improved productivity and organization within our practice. The automatic transfer of new patient information to Open Dental and the synchronization of patient messaging directly into their records eliminate manual data entry and ensure comprehensive patient files. The ability to instantly communicate with patients and manage scheduling changes is invaluable. Moreover, the platform's features for tracking collections, supporting production goals, and exporting unscheduled data, along with its utility in huddle preparation, make it an indispensable tool. Review collected by and hosted on G2.com.

To further optimize user experience, the availability of a comprehensive handbook or manual detailing all Practice by Numbers functionalities would be beneficial. While the online resources are valuable, a dedicated guide could enhance navigability and facilitate a more thorough understanding of the platform's capabilities. Review collected by and hosted on G2.com.