It's been two months since this profile received a new review

PrimeRx Reviews & Product Details

PrimeRx Product Details

PrimeRx is a comprehensive pharmacy management solution designed to assist pharmacies in optimizing their operations and enhancing patient care. This software platform integrates advanced technology and innovative features to streamline pharmacy workflows, improve medication management, and facilitate better communication between healthcare providers and patients. By addressing the unique challenges faced by pharmacies, PrimeRx aims to empower these establishments to deliver high-quality services efficiently. Targeted primarily at independent and chain pharmacies, PrimeRx caters to a diverse audience that includes pharmacy owners, pharmacists, and pharmacy technicians. The platform is particularly beneficial for those looking to improve their operational processes, reduce errors, and enhance patient engagement. With its user-friendly interface and robust functionality, PrimeRx supports various use cases, such as prescription processing, inventory management, and patient medication synchronization, making it an essential tool for modern pharmacy operations. Key features of PrimeRx include automated prescription processing, which minimizes manual entry errors and speeds up the dispensing process. This feature not only enhances efficiency but also ensures that patients receive the correct medications without delay. The software also offers real-time inventory management, allowing pharmacies to maintain optimal stock levels and reduce waste. This capability is crucial for preventing shortages and ensuring that patients have access to necessary medications. Additionally, PrimeRx provides advanced reporting and analytics tools that enable pharmacy owners to gain insights into their operations, track performance metrics, and make informed business decisions. These features collectively contribute to a more efficient pharmacy environment, ultimately benefiting both the pharmacy staff and their patients. Another notable aspect of PrimeRx is its commitment to enhancing patient care. The platform includes patient engagement tools that facilitate communication between pharmacists and patients, such as medication reminders and educational resources. This functionality not only helps in improving medication adherence but also fosters a stronger relationship between pharmacies and their customers. By focusing on both operational excellence and patient-centric care, PrimeRx stands out as a leading solution in the pharmacy management software category, helping pharmacies navigate the complexities of the healthcare landscape effectively.

Product Website

Seller

PrimeRx

Discussions

PrimeRx Community

Languages Supported

English

Product Description

PrimeRx is the signature pharmacy management software solution developed by Micro Merchant Systems. The software offers comprehensive functionality that automates and manages all core pharmacy functions. PrimeRx is presented in a logical, user-friendly format that can be configured to meet specific pharmacy requirements. Pharmacies have the option to add functionality based on their scope of service. The PrimeRx system can be found in thousands of pharmacies across the United States and Puerto Rico.Also in 2023, PrimeRx was honored by American Business Awards with a prestigious Stevie Award for “achievement in product innovation.”

Overview by

Michele Daniels (Marketing and Communications Manager at Micro Merchant Systems, Inc)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

PrimeRx Media

PrimeRx Demo - Patient History - Notes Log

The accurate recording of a patient's medication history is crucial for identifying potential adverse effects and drug interactions, and for maintaining a comprehensive list of medications. The notes log can be used to keep track of action items.

PrimeRx Demo - Pharmacist Rx Verification

Validating a legitimate prescription is the most critical step in ensuring the appropriate supply and distribution of medications through proper channels.

PrimeRx Demo - PrimeESC™ Electronic Signature Capture System

PrimeESC™ scans and links the patient’s signature to his/her record in the pharmacy system. Often, pharmacies have a tough time keeping a record of prescription pick up. PrimeESC™ is a HIPAA-compliant, web-based electronic signature and data capture tool built for maintaining customers’ electroni...

PrimeRx Demo - Local Inventory on Google is FREE with Pharmacy Point of Sale

If you're a PrimeRx Point of Sale user, you can download Local Inventory on Google for free. When you scan your OTC products, Pointy will match the UPC barcode to an image and product name in our database. Your products will then be uploaded to your online product catalog. You'll also be able to ...

PrimeRx Demo - Pharmacy Document Management Software

The Pharmacy Document Management Software makes use of scanners that are compatible with Windows. This enables the recording of documents into PrimeRx™, ensuring secure and easy access. The system scans, records, and stores prescriptions, patient ID cards, insurance statements, letters from docto...

PrimeDELIVERY™ allows pharmacies to offer customers the convenience of having their prescriptions delivered, while ensuring an electronic paper trail records the delivery and captures required signatures. The wireless delivery system software can be installed on any Android or IOS device and...

Key Considerations in Opening a New Pharmacy Avatar image 0:02 / 0:23 Key Considerations in Opening a New Pharmacy

NYC Multi Pharmacy Owner Finds A Technology Partner in PrimeRx with Unmatched Capabilities

PrimeRx Cloud

Skip navigation Search Avatar image 0:01 / 2:06 Whitemarsh Pharmacy Manager Gives PrimeRx High Marks for Ease of Use and Customer Service

Why does your pharmacy use PrimeRx? - Heba Macksound, Customer

Official Downloads

(5)

edit

G2 reviews are authentic and verified.

Here's how.

AM

Abed M.

RPH

Small-Business (50 or fewer emp.)

10/19/2024

"I have working as a pharmacist for 20 years"

5/5

What do you like best about PrimeRx?

PrimeRx is very easy to use and user friendly Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

I don't have anything that I don't like about PrimeRx Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

edit

Thank you so much for your kind review! We're thrilled to hear that you find PrimeRx easy to use and user-friendly—it’s exactly what we strive for. It's also great to know that PrimeRx is helping you efficiently process prescriptions and print labels and reports whenever you need them. If you ever have any questions or need further support, don’t hesitate to reach out. We’re here to help!

Best regards,

The PrimeRx Team

CP

Christian P.

Small-Business (50 or fewer emp.)

11/21/2023

"A strategic ally that improved the quality of our service & contributed to the growth of our pharma."

4/5

What do you like best about PrimeRx?

PrimeRx has revolutionized the way we manage our pharmacy. Since its implementation, we have seen a significant improvement in efficiency and accuracy in prescription handling. Its intuitive interface stands out, allowing our staff to quickly adapt and handle daily tasks with greater ease. The integration of PrimeRx with other healthcare systems has simplified communication and data exchange, which is essential in the pharmaceutical sector.

Furthermore, the inventory tracking and order management features have helped us maintain tighter control over our supplies, reducing errors and optimizing resource use. The software's ability to generate detailed and customizable reports is another strong point, providing valuable insights for strategic decision-making. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

The phone number used to patients calls is identified as Spam. In Puerto Rico some useful functions are not avaliable or the local support company is not prepared to support all. Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx

edit

Thank you for taking the time to express your thoughts on our pharmacy software. We are thrilled to learn that you view us as a strategic ally that has not only enhanced the quality of your service but also contributed significantly to the growth of your pharmaceutical endeavors within healthcare systems.

Your detailed feedback on what aspects you find most commendable in our software is truly appreciated. The intuitive interface, in particular, has stood out for you, enabling your staff to adapt swiftly and handle daily tasks with greater ease. It is rewarding to know that our software plays a role in supporting the success of your organization.

We also want to express our gratitude for bringing to our attention the opportunity to enhance support functions' availability in Puerto Rico and address concerns regarding a perceived spam phone number. Your insights are invaluable as we strive to continually refine and optimize our services.

Once again, thank you for your insightful review. Should you need any further assistance, please do not hesitate to reach out to our support team at support@primerx.io.

We are committed to serving you and look forward to supporting your continued success.

Warm Regards,

The PrimeRx Team

LP

Leonnie P.

Small-Business (50 or fewer emp.)

11/30/2023

"PrimeRx helping us help patients"

5/5

What do you like best about PrimeRx?

PrimeRx makes it easy for us to locate prescriptions and see where it is at in our queue. It is a great tool to use when billing and very straight to the point when teaching our other staff how to use it. From inputting the patient, the prescription to billing and filling, PrimeRx makes it easy. We use it everyday to assisy our patients. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

User manual can be a little tricky when trying to trouble shoot on your own. Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx

edit

Dear Leonnie,

Thank you for sharing your positive experience with PrimeRx. We're thrilled to hear that it simplifies your workflow, making prescription management and billing easy. Your feedback on its user-friendly interface and effectiveness in training staff is appreciated.

We understand the importance of a seamless system and are committed to continuous improvement. Your comments on the user manual will guide us in enhancing troubleshooting resources.

We're pleased that PrimeRx adapts to your dynamic needs, allowing real-time changes in your line of work. Thank you for choosing PrimeRx, and we look forward to continued support in providing excellent patient care.

Warm Regards,

The PrimeRx Team

SR

Stephanie R.

Small-Business (50 or fewer emp.)

12/13/2023

"PrimeRX"

3.5/5

What do you like best about PrimeRx?

That they call you same day to fix any issues. Has cool secret techniques for patient profiles and filling rx's. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

It tends to get stuck, or alow down as we are working on the system. Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx

edit

Thank you for sharing your thoughts on PrimeRx. We're delighted to hear that you appreciate our prompt issue resolution and the unique features for patient profiles and prescription filling.

We're sorry to hear about the system slowdown you've experienced. We understand the importance of a seamless workflow and will investigate this issue to ensure a smoother user experience.

We're glad to know that PrimeRx provides valuable benefits for you, such as the ability to access patient history and backgrounds, a comprehensive search engine for MD lookup, and efficient information storage.

If you have any specific details about the slowdown issue or if there's anything else you'd like to share, please feel free to reach out at support@primerx.io.

We appreciate your feedback as it helps us enhance the PrimeRx experience for all users.

Warm Regards,

The PrimeRx team

KF

KIEL F.

Pharmacist Supervisor

Mid-Market (51-1000 emp.)

1/16/2024

"Customizable Quality"

3.5/5

What do you like best about PrimeRx?

It is very customizable. Every pharmacy is different so this is a great feature. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

I would like to have the qty available for a NDC and package size listed on the RXV screen. Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx

edit

Dear Kiel,

Thank you for your feedback on PrimeRx!

We're glad to hear that the customization feature is meeting your unique pharmacy needs. Your suggestion for displaying the quantity available for an NDC and package size on the RXV screen is valuable, and we'll certainly consider it for future updates.

It's great to know that PrimeRx is effectively solving queue management issues, enhancing your ability to serve patients promptly. Your insights are crucial for our continuous improvement, and we appreciate your contribution. If you have any further comments don't hesitate to contact us at support@primerx.io

All the Best,

The PrimeRx Team

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

12/14/2023

"Poor Customer service"

1/5

What do you like best about PrimeRx?

Interfaces with a lot of different software but everything comes with additional cost. I wish they could add a nominal fee and make it a package deal. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

The Customer service helpdesk is extremely diffucult to work with. They are very rude and speak as though they are talking to a IT professional and are judgemental in their tone. Language may be a barrier as well. MMS needs to screen to ensure that they have customer facing personnel to be able to communicate well. Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx

edit

Thank you for sharing your feedback about PrimeRx. We appreciate your positive note on its compatibility with various software.

We apologize for any frustration with our customer service helpdesk. Your input is crucial, and we are actively working to address communication challenges and enhance the overall customer experience.

We understand that you primarily use PrimeRx for PMS, and we appreciate your business. If there are specific issues you'd like us to address or if you have further suggestions, please feel free to reach out at support@primerx.io.

Your insights help us improve our services.

Thank you for choosing PrimeRx!

AP

ARUNSFAMILY P.

Independent Business Owner

Small-Business (50 or fewer emp.)

1/11/2024

"Great product, highly customizable, get things done quickly."

4.5/5

What do you like best about PrimeRx?

customer care team is great. usually pick calls right away and help with any issue right away. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Honestly its little too customizable, to the point where it becomes a hassle to get to the right settings because there is not standard settings. Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx

edit

Dear Aruns Family Pharmacy,

Thank you for your review of PrimeRx. We're glad to hear that you appreciate its customizability and efficiency, and it's great to know our customer care team has been prompt and helpful.

We understand your concern about the software being overly customizable, potentially making it challenging to navigate to the right settings. Your feedback is invaluable, and we'll look into making the navigation more user-friendly, possibly by introducing standard settings for ease of use.

It's also encouraging to hear that you find PrimeRx easy to learn. Your insights are crucial for our continuous improvement. Thanks again for sharing your experience!

UP

Verified User in Pharmaceuticals

Small-Business (50 or fewer emp.)

12/13/2023

"Ok pharmacy software"

2.5/5

What do you like best about PrimeRx?

Our account representative is super responsive and eager to help with issues that are identified. It's relatively easy to use once you get trained on the system. It can be used with pharmacies who offer additional clinical services because of their assessment feature. Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

After our account representative reports the issues to the appropriate department, response from that department can take a lot of time. Additionally, the representatives aren't always the friendliest and aren't always able to address the issue(s). Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx

edit

Thank you for your feedback on PrimeRx. We're delighted to hear about your positive experience with our responsive account representative and the software's ease of use.

We understand your concerns about response time and representative friendliness. We apologize for any inconvenience and are actively working to improve these aspects.

We appreciate your business and value your input in our ongoing efforts to enhance PrimeRx. If you have further concerns, please feel free to reach out at support@primerx.io

Thank you for choosing PrimeRx!

VP

Vivek P.

Mid-Market (51-1000 emp.)

10/2/2023

"Great Software"

5/5

What do you like best about PrimeRx?

The amount of features this pharmacy management software offers is more than everyone in the industry Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

PrimeRx is for an intermediate user because of the amount of options it has, but once you get used to it - you cannot go back to anything else. Review collected by and hosted on G2.com.

Response from Sylvia Mendoza of PrimeRx

edit

Hello Vivek, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you've found our pharmacy management software offers more than anyone in the industry.

Once again, thank you for choosing us as your pharmacy management software provider. We look forward to continuing to exceed your expectations!

Warm Regards,

The PrimeRx Team

GG

Gameel G.

Hospital Pharmacist

Small-Business (50 or fewer emp.)

10/6/2023

"Best experience medical pharmaceutical app"

5/5

What do you like best about PrimeRx?

Ease of use, many tasks performance, fast, reliable, amazing customer service,, have accurate inventory ready anytime, easy recalling qny prescriptions, Review collected by and hosted on G2.com.

What do you dislike about PrimeRx?

Sometime it don't get accurate patient

Nothing serious about it

May be the backup in time of computer failure, need to be hourly or more often thqn daily Review collected by and hosted on G2.com.

Response from Michele Daniels of PrimeRx

edit

Dear Gameel,

Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated! I will pass along your comment about backup time to our development team.

Michele Daniels

Marketing & Communications Manager