Prisma Access Reviews & Product Details

What I like best about Prisma Access is its ability to provide consistent, cloud-delivered security across all users—regardless of location. The integration with other Palo Alto Networks tools like Cortex and Panorama makes it easier to manage and monitor security posture from a centralized dashboard. I also appreciate the strong Zero Trust Network Access (ZTNA) capabilities and how seamlessly it scales with remote and hybrid workforce demands. Review collected by and hosted on G2.com.

While Prisma Access offers robust security, the initial setup and configuration can be complex and time-consuming. It often requires specialized knowledge or assistance from Palo Alto Networks support or partners, especially when integrating with existing infrastructure. Additionally, troubleshooting issues isn't always straightforward, and the documentation—though improving—can sometimes lack clarity for more advanced use cases. Pricing can also be a concern for smaller organizations. Review collected by and hosted on G2.com.

Cloud-Delivered Security:

Next-Generation Firewall (NGFW)

URL filtering

Threat prevention

Data loss prevention (DLP)

Global Coverage:

Uses Palo Alto’s global cloud infrastructure to provide low-latency security across multiple locations.

Zero Trust Network Access (ZTNA):

Secure application access without exposing internal networks.

Mobile User and Branch Protection:

Protects remote/mobile users, and branch offices using the same security policies.

Secure Web Gateway (SWG):

Controls web access and prevents threats at the cloud edge.

Cloud Management:

Managed through Prisma Access Cloud Management Console or Panorama (Palo Alto’s central management).

Integration with SD-WAN & Identity Providers:

Works well with 3rd-party SD-WANs, Azure AD, Okta, etc. Review collected by and hosted on G2.com.

Vendor Lock-In

Deep integration with Palo Alto products means shifting to another vendor in the future can be resource-intensive.

Existing investment in GlobalProtect or Panorama makes migration difficult.

📶 Bandwidth-Based Licensing May Be Limiting

For some use cases, especially branch site protection, bandwidth-based pricing can be restrictive.

May require careful planning for high-throughput environments.

🧩 Integration Gaps with 3rd Parties

While improving, some integrations with 3rd-party SD-WANs or identity services may still have limitations or require workarounds. Review collected by and hosted on G2.com.

We invested in SASE with Palo Alto cloud-delivered network security and ZTNA

Prisma Access, powered by AI, protects our entire network with cloud-native network security with real-time prevention of threats, application control and Zero Trust policies.

Prisma Access allows us to stop the latest and most sophisticated web-based threats.

We benefit from deep visibility and command of all applications with controls and contextual policies to protect our sensitive data.

Palo Alto support was great both pre- and after-sales with quick response and resolutions. Review collected by and hosted on G2.com.

A major drawback could be the price of Prisma Access. For a large global company like ours it was easier to justify the cost and take advantage of the Prisma Access global scale. Easy integration especially for existing Palo Alto customers, but could be a challenge in some environments. Review collected by and hosted on G2.com.

What I like best about Prisma Access is its seamless integration of cloud-delivered security and networking. It offers consistent security policies across users and locations, which is essential for hybrid work environments. The centralized management through the Cloud Management Console (Panorama) makes policy enforcement, visibility, and troubleshooting much easier.

In particular, the ability to scale globally while maintaining zero trust principles stands out. The built-in threat prevention, URL filtering, and sandboxing are highly effective, and Palo Alto’s constant updates via WildFire threat intelligence ensure you're protected against emerging threats. Performance has also been reliable, with minimal latency even when connecting remote users to globally distributed points of presence. Review collected by and hosted on G2.com.

What I dislike about Prisma Access is that the initial setup and onboarding can be complex and time-consuming, especially for teams unfamiliar with Palo Alto’s ecosystem. The learning curve is steep, particularly around policy configuration, routing, and integration with existing infrastructure.

Additionally, troubleshooting issues can be challenging, as logs and diagnostics sometimes lack the depth or clarity needed for quick resolution. Support responsiveness varies, and some advanced features may require additional licensing or aren’t fully intuitive out of the box.

Finally, performance may occasionally vary depending on the user's geographic location, depending on the proximity and load of the nearest point of presence. Review collected by and hosted on G2.com.

Prisma Access makes remote worker connectivity easier with its highly scalable and secure cloud-based solution. Its strong threat prevention capabilities, smooth interaction with current infrastructure, and uniform policy enforcement across sites are interesting. Even for big, dispersed teams, maintaining visibility and control is made simple by Panorama's centralized management. Additionally, it performs dependably, has low latency, and has robust support for Zero Trust Network Access. Review collected by and hosted on G2.com.

An indepth knowledge of Palo Alto Networks' ecosystem is necessary for the initial setup/configuration, which can be complicated or even frustrating. It can take a lot of time to troubleshoot configuration problems, particularly those involving tunnel management and traffic routing. Additionally, assistance response times during important outages could be shortened, and price may high for smaller enterprises. Review collected by and hosted on G2.com.

What I like best about Prisma Access is its ability to deliver consistent, cloud-native security for users anywhere, without the complexity of traditional network setups. It combines Zero Trust Network Access, secure web gateway, and firewall-as-a-service in one unified platform. With its global presence, it ensures low-latency access and real-time threat prevention, making it ideal for securing remote users, branch offices, and cloud applications. Review collected by and hosted on G2.com.

While there’s little to dislike, if I had to mention something, it would be that Prisma Access continuously evolves, which is actually a positive—Palo Alto Networks frequently updates and enhances the platform with new features and improvements. This ongoing innovation ensures the product stays ahead of emerging security threats and adapts to changing network demands, making it a future-ready solution for secure access. Review collected by and hosted on G2.com.

Improved secure remote access, simplified cloud integration, enhanced network visibility, centralized control across users and locations, and better threat management. Review collected by and hosted on G2.com.

While Prisma Access is a powerful solution, the initial deployment and configuration can be complex, especially for teams without prior experience with Palo Alto tools. The learning curve for new administrators is fairly steep. Additionally, log data can be overwhelming and difficult to filter without proper training. Occasionally, there are latency issues during peak usage, and troubleshooting these performance drops can be time-consuming. License and billing management could be more transparent, and documentation could be improved for advanced use cases Review collected by and hosted on G2.com.

What I like best about Prisma Access is how it combines enterprise-grade security with the flexibility of the cloud.

It also integrates well with existing Palo Alto gear, which makes hybrid setups much easier.

And honestly, the consistent security policies across all users and apps, no matter where they are, is a game-change especially with the increase in hybrid work. Review collected by and hosted on G2.com.

What I dislike about Prisma Access—speaking honestly from a practical, day-to-day point of view—is that while it's powerful, the complexity under the hood can be frustrating, especially during initial setup or when something breaks.

Its very difficult to troubleshoot using logs and the documentation doesn't deep dive into technicalities. Review collected by and hosted on G2.com.

Prisma Access excels in providing enterprise-grade security with a cloud-native architecture that actually scales. As a decision-maker, I appreciated how quickly we could onboard remote teams without compromising on visibility or control. The centralized management dashboard is intuitive, allowing our network and security teams to align effortlessly. Integration with our existing identity provider was smooth, and the granular policy controls gave us confidence that we weren’t trading off security for usability. Prisma Access also enabled faster incident response thanks to its logging and analytics features. Review collected by and hosted on G2.com.

While Prisma Access is powerful, the initial configuration can be daunting—especially if you don’t have prior Palo Alto Networks experience. Documentation is extensive but not always clear, and we occasionally ran into issues with policy propagation delays. Additionally, some legacy applications didn’t play nicely with the always-on VPN, requiring manual exclusions. Support is responsive but can sometimes take longer than expected to resolve more complex issues. That said, once things are set up, the day-to-day experience is solid. Review collected by and hosted on G2.com.

The functionalities of the security solution for cloud projects, providing granularity and efficiency for teamwork.

Thesecurity features it also offers, such as robustness for remote work and Zero Trust, integration with threat intelligence and its scalability. Review collected by and hosted on G2.com.

Very complex to configure initially, little openness for the Latin América market considering the price for weaker economies than the American market. Review collected by and hosted on G2.com.