Procare Solutions Reviews & Product Details - Page 2

I like how I can easily log in and find my way through all the menus. I do use ProCare for all things such payments, entering child's shot records keeping up with my staff and their trainings. I also like how easy it is to update the menus I also love that I am able to change our colors, so we know who is logged in on what device! I use ProCare on a daily basis. There are days that I know I am going to spend much of my time on it. I have created a cheat sheet on where to find all of our rosters. Review collected by and hosted on G2.com.

My least and only dislike is that It does log me out if I am not always on it. I would love to be able to quickly take a payment without having to wait to log back in . Review collected by and hosted on G2.com.

I love that they have a great support team to teach us the ropes of Procare. My team is new to the facility and we were not "trained" on Procare, just provided the system and left to figure it out. Since taking over the Child Development Center, we reached out to Procare and they heard our need and came in with well rounded support! We have set up a personal training to get a better understanding and I have one of the ladies personal calendar invite to reach out to once we are ready to tackle more trainings and better learn Procare. Review collected by and hosted on G2.com.

I do not like the document side of Procare. We cannot upload everything and it would be really supportive if there were "folders" to put different documents into the childs files. Currently, if we were to upload the incident/accidents from the child, onto their profile; we would have to scroll and scroll to find needed documents, as they would be thrown altogether into the childs profile, without any organization. We would also like different messaging options to organize who and where we communicate with. Communication to teacher can be important or curriculum based. It would be nice to categorize it. Also! When parents are asking for certain kinds of photos, like a bump or cut; it would be nice to send it in messages, so not everyone can see it. Make it more personal. Review collected by and hosted on G2.com.

I’ve been using Procare for more than 10years and I love it! Procare helps me keep track of staff and children’s requirements/documentation. You can print a report for any information or data you need. It is fully customizable. Procare does so much and if I need help the support website is great. There you can find easy step by step directions/ videos. The phone support team is also very helpful. I use Procare for everything; attendance tracing for children and staff, data/required paperwork, tuition charges and payment, center expenses, parent and staff communication, children’s daily reports, and more. Starting in July, I plan to use the agency payment part of Procare. It will allow me to manage agency payment with a separate ledged under each family’s account. Review collected by and hosted on G2.com.

Honestly, I love everything about Procare. Any concern or questions I have ever had/have are answered quickly by the support staff or website. Review collected by and hosted on G2.com.

Their customer service team made it a breeze to implement. I enjoy the convenience of everything happening on one platform - attendance, billing, staff time cards, parent and staff communication, onboarding new clients, and more. I use Procare daily and it really simplifies my workday! The app is incredibly intuitive and our teachers have no trouble integrating it into their daily routine. I also LOVE that when I have an issue with the program I can quickly get help through customer service, or I can even suggest an upgrade to the product. Love it when Procare comes through with a fix that didn't previously exist. Review collected by and hosted on G2.com.

I wish I could issue partial refunds. Currently the only option is to issue a 100% refund for a payment, which is incredibly problematic if I am having to issue a prorated refund for a tuition or fee payment. My only workaround is to have the bank issue a check, but then trying to log the payment that took place outside of Procare get messy.

I also wish I could delete duplicate student entries instead of having to mark them as inactive. Review collected by and hosted on G2.com.

ProCare solutions allows for easy and mobile communication with parents through daily activity logs and open communication to families from both admin and teachers in separate chats! Review collected by and hosted on G2.com.

The only issue i have with ProCare is due to my level of management I do not have total control and ability to edit. Review collected by and hosted on G2.com.

Ease of use for both educators, admin and families. Everyone feels so busy day to day that ease of use is critically important. Review collected by and hosted on G2.com.

Sometimes I feel like I'm not getting the most out of the app but more training could probably solve that. Review collected by and hosted on G2.com.

ProCare is a great way to streamline your daycare management. Your teachers will love being able to track their class's day, and communciate with parents. Administrators will enjoy the reduction in paperwork, and the ability to process payments. Review collected by and hosted on G2.com.

Customer Support is bots and AI, it takes hours or days to get actual assistance. Review collected by and hosted on G2.com.

Procare has been helpful with keeping up to date with the children in our care, emergency contacts, as well as billing. We also use the mobile version for communication with parents. We love that feature! Review collected by and hosted on G2.com.

It can be a bit confusing (the desktop version). The fees for using online payments (credit cards) can be excessive. We are a non profit, so we cannot afford to utilize Tuition Express Review collected by and hosted on G2.com.

Procare Solutions has been easy to learn, easy to use, for all users over the years. If we get stuck on something, there is usually a video that addresses the issue. Review collected by and hosted on G2.com.

We are switching to the cloud version soon, so I am hoping the overall appearance improves a little (more updated look). The few occasions where we've had to call support, there is often a significant wait time. However, even that has improved in the past year or so. Review collected by and hosted on G2.com.

All student data is in one location with employee data and easy to find Review collected by and hosted on G2.com.

Procare only has real time data and does not store historical data for going back and looking at previous years to track from year to year. Review collected by and hosted on G2.com.