ORIGINALLY, easy to apply and the terms they offered were excellent, but they flipped the script on me! No bueno. Review collected by and hosted on G2.com.
The first loan I applied for was in early 2023 and I applied for much less than what they offered. I applied for 100k and they offered me up 150k at a 10,25% interest! Those are pretty amazing terms given the interest rates right now. I thought this is amazing and I will be using this regularly.
About 6 months after I took the full 150k I paid it back in full, with a 103k payment. A couple months later I applied again (keep in mind I have a 780+ credit score, very low credit use ratio, and our business has been in quickbooks for 8 years with no adverse changes), they approved me again, no surprise.....BUT this time it was for 90k and my interst rate went from 10.25%to 24%. OK, so I thought maybe it was a glitch, and so I waited and applied a couple more times and made sure my credit was the same and my quickbooks was updated. NOPE, they approved me for the same amount and when I called customer service they simply said, "we look at multiple factors, and thats what we can offer you." Great, I am so glad they reward long time customers who use their services repsonsibly! WONT BE USING THEM EVER AGAIN AS THIS IS A BACKWARDS WAY OF SERVING YOUR CUSTOMERS AND TOUTING SUCH A GREAT PROGRAM.
Unfortunately given how long of a customer I have been I will be sticking with their softare for the time being. Super dissappointed in quickbooks. Just when you think youve found a bank that does things differently, you snap back to reality and realize they dont give a s*** about you and your satisfaction.
Oh and BTW, they sent me a letter stating why I wasnt approved for more than that. They stated, "borrower credit history not strong enough." LOL OK QUICKBOOKS. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.