Re:amaze Reviews & Product Details - Page 4

Support rocks, easily customizable for SSO, many available integrations, multi-brand features Review collected by and hosted on G2.com.

It'd be hard to find something worth mentioning here, really don't have any issues for my use cases. Review collected by and hosted on G2.com.

how it flowed with the customer - and the customizability. look how well branded it is for http://aliciaadamsalpaca.com love it. Review collected by and hosted on G2.com.

admin is slightly clunky - would prefer a 1,2,3 kind of a thing where it takes you and explains specific steps. maybe a couple quick vids. Review collected by and hosted on G2.com.

Thanks to their integrations you can connect IF, Facebook, and diffferent channel mails. With that you can get just one platform to communicate with all customers. Review collected by and hosted on G2.com.

Integration with whatsapp pending. They have with twilio. Review collected by and hosted on G2.com.

The ability to remind myself about conversations I need to come back to and the tagging function. Review collected by and hosted on G2.com.

The limitations with being able to categorise customers and conversations Review collected by and hosted on G2.com.

live chat with chatbots with simple and affordable pricing. Review collected by and hosted on G2.com.

Since its new, there are bugs however they are quick to resolve in no time. Review collected by and hosted on G2.com.

Support, interface, multibrand, ease of use Review collected by and hosted on G2.com.

nothing, it's a great platform Would definitely recommend to anyone Review collected by and hosted on G2.com.

The quick support + constant updates, makes our work easier! Review collected by and hosted on G2.com.

Missing features, features that aren't optimized. Review collected by and hosted on G2.com.

The chat that the system has is very intuitive and allows not only to maintain a fluid communication with the client, but also to review everything that has been said previously, the communication history. Being able to access and review all the conversations allows for fewer doubts and for the interaction to be more fluid.

It has multiple integrations with other applications that helps to better manage sales, advertising and also to have a database with a greater amount of information, which allows having a unified knowledge.

The support of Re: Amaze has helped me to solve doubts and all the consultations that I have done on functional aspects of the program have been able to solve them. Review collected by and hosted on G2.com.

There are some problems when you want to send certain documentation by chat to the clients, since there are some formats that are not accepted for sending through this system. But when something related to this has happened to me, the support has been able to tell me what format I should use and what problem there was. Review collected by and hosted on G2.com.

An addition that seems important to me is the system of notes. Through this system you can leave information that you want another company worker to read when you log in within the system. It is a good way to leave notices so that you can see them just connect to the platform and answer the question quickly.

The ticket system is simple to use and also helps to solve any doubt efficiently. There are even notifications via mobile, which allows you to respond faster to any topic. Review collected by and hosted on G2.com.

The integrated chat is somewhat slow and sometimes has connection problems, it is an aspect that could be improved in future versions to be more stable, because even if it works properly, if these small defects were solved the communication made would be even more dynamic through this system. Review collected by and hosted on G2.com.

The improvement of the communication and the facility to interact with the clients is something that would stand out positively of this software, since it helps you that it is much simpler to solve any indicidence.

It's easy to connect your store and products with Re: Amaze. With a few clicks you already have the linked shop and all the necessary details integrated within the platform.

The templates that this software has also help you to automate with them certain answers to common queries. This allows a saving of time and also a much faster response to customers who have general inquiries about our platform. Review collected by and hosted on G2.com.

You could add a greater possibility to edit the labels with colors to highlight or differentiate the different messages of the platform more easily and clearly.

Everything is integrated centrally within the software, which implies that there is a lower layer of flexibility. This is not bad, but you have to know what you want to do and integrate before putting it into operation to give it the right use based on your needs. Review collected by and hosted on G2.com.