Resolver is a fruitful approach in managing risks, ensuring compliance and proactively controlling incidents

We have captured an easy customization of template and forms, all adjustable to match the business plan

We pull and view reports in our dashboard, which gives us an easy risk measurement and incident metrics

The vendor is willing to offer consistent helpful during deployment

The mobile apps compatibility with Resolver makes it easier to work with the app Review collected by and hosted on G2.com.

Initial settlement of Resolver is time consuming, and highly overwhelming

The solution has geographical limitations, where complaints from some users from different locations are not immediately addressed Review collected by and hosted on G2.com.

The centralization of audit and controls testing has streamlined these processes, making them more efficient and easier to manage. Review collected by and hosted on G2.com.

I've encountered some issues with the Microsoft Word web app, as it seems to have a few bugs. However, Resolver support is currently working to address these problems. I would also suggest adding Adobe PDF editing capabilities to improve the overall experience. Review collected by and hosted on G2.com.

I like that it doesn't require Wi-Fi because I'm certain instances I don't have access to Review collected by and hosted on G2.com.

The app itself is kind of glitchy at first when you first turn it on or click it but besides that it could just be my phone Review collected by and hosted on G2.com.

According to my experience with Resolver, this is mostly used for risk intelligence management with ease of use and implementation with other suitable platforms. Resolver provides real-time tracking, and analysis and monitors all processes in project management with security incidents efficiently. Resolver provides the best customer support in maximum time resolving all the solutions in real-time with AI chatbot also available at any time. And yes, here's the limitless frequency of use of this software according to needs on the project management as well. Review collected by and hosted on G2.com.

The Resolver is the best tool ( Software ) for risk intelligence solutions providers. But, sometimes I believe for little complex to navigate and others think that reporting features need to improve by finding some limitations. Thus, overall resolver is the best risk intelligence solutions provider tool. Review collected by and hosted on G2.com.

Resolver is very customizable which has been good for our company as we were looking for a solution that could be used globally and had an older version of the software and a home grown application that we wanted Resolver to take the place of. The Customer Success representative we work with has been excellent and has gone above and beyond to help make what we envisioned into a reality and continues to support us with all our requests, working towards a well adopted solution. Review collected by and hosted on G2.com.

There was some miscommunication in the beginning and the start of our implementation was described as a like-for-like solution in a migration to the new version, so the initial iteration of the new solution was coded with the same challenges we had before. The issue has since been resolved with the help of the customer success team, helping us to craft a solution that we were looking for. Review collected by and hosted on G2.com.

The no-code platform has expedited our ability to create unique processes that fit our business needs. Also, Resolver continously invests in upcoming technology that creates improvments and automation into everything we do. The support we receive is fantastic whether its through a support ticket or our account manager, Resolver takes every step to make sure our requests are met. Moving our incident management & hotline to Resolver was a game changer! Review collected by and hosted on G2.com.

The reporting feature is not intuitive. You can create reports and dashboards within Resolver or you can access your data warehouse through PowerBi, both have challenges. Review collected by and hosted on G2.com.

I currently use the IMS, SRM, and Web Reporting functions. All are very, very customizable. I can't really pick one best thing about the company. I've been using versions or the platform since it was mainframe based (IRIMS). The best things for me right now:

1) The products just keep getting better. The company has expanded the platform to many other functions. It listens to its custoimers and improves its products constantly.

2) The support is truly outstanding: smooth implementation process; quick and thorough responses to support tickets. Always willing to speak in person to make sure we're on the same page, or just to walk me through a process.

3) My account rep is outstanding. Thoughtful and considerate. Always follows up. Review collected by and hosted on G2.com.

The learning curve is pretty steep. The platform is very easy to configure and to use, but admins need a lot of familiarity with the product. It takes a bit. I think that's the price you pay for so much flexibility. It's worth the effort. Review collected by and hosted on G2.com.

It is infinitely configurable and customizable. Resolver's platform allows for hundreds of different object types to be configured using workflow management tools, user permissions and relationships with other object types. Using this platform has allowed us to organize our regulatory compliance risk management program by creating a library of regulatory obligations, relating these requirements to applicable controls, testing the controls and tracking issues within the platform. Reporting engine allows for configurable visualizations of data and key management reports to be produced. Review collected by and hosted on G2.com.

Because of its infinite capability, it is best suited to a firm with strong internal resources to manage the back end. Resolver is competitively priced out of the box. The challenge lies in the fact that its "out of the box" configuration is likely not going to meet your needs. Professional services are offered in bulk deals from Resolver, but you could easily end up blowing the budget in this way. Complex changes such as orchestration events (events that coordinate multiple object changes simultaneously) are best left to the professional services team, but a firm that can devote internal resources to configuration changes as needed will benefit greatly. Review collected by and hosted on G2.com.

I was not even sure if anyone will listen to my concern. I was not getting free spins and the customer care was non-responsive. I was surprised that even a small customer like me got the full attention of the Resolver and they made sure the issue was resolved. Review collected by and hosted on G2.com.

It is not widely known. So many people might not know that any such facility is there. So they need to be more prominent Review collected by and hosted on G2.com.

Resolver reduces risk and lowers compliance costs, automatically identifying regulatory changes and improving assessment workflows. Apart from all the features, the following are a few notable mentions: the application is easy to use, the graphical user interface is simple and intuitive. Review collected by and hosted on G2.com.

Waste of time. Completed online form only to get a generic message back Evri, phone this number. that number says, we are busy. Review collected by and hosted on G2.com.