Sterling Talent Solutions Reviews & Product Details

I use Sterling for every employee I onboard and run a background check. The process is smooth and straightforward, so I've never had to request customer support. The platform is easy to navigate, I also like being able to see the status of my background check in real time. Everything feels organized and transparent, which takes away a lot of the stress. The turnaround time is usually quick, and I’ve never had to deal with confusion or delays. Review collected by and hosted on G2.com.

I don’t have any dislikes, the experience has been reliable and seamless every time. Review collected by and hosted on G2.com.

We found nothing easy to use with Sterling. They have no customer support, the dashboards are very hard to read, and the checks take a very long time with no rush options Review collected by and hosted on G2.com.

Dashboards, we had 3 to manage one process which was not doable. There is no customer support unless you are trying to cancel. When they were acquired, they wanted us to do a video site recording which was not happening. The checks take a very long time. Review collected by and hosted on G2.com.

It is a hub of candidate information that helps companies hire a good candidate with a clean record. Very simple to use. Review collected by and hosted on G2.com.

There is nothing as of now as it provides all the details. Review collected by and hosted on G2.com.

Easy to get the correct reports for Drug test and Background checks. Review collected by and hosted on G2.com.

I'm using is since long but didn't see any loop fall. Review collected by and hosted on G2.com.

Best product used so far in staffing for day to day need Review collected by and hosted on G2.com.

There is nothing to dislike as all the needs are taken care of. Review collected by and hosted on G2.com.

They complete background checks. That's it. Review collected by and hosted on G2.com.

The customer support is beyond abysmal. You do not have a Customer Success Manager, so you are sent into the void whenever you email their general helpline. Even if you know what is wrong with the system, they ignore you and take literal days and multiple follow-up calls to finally agree with you that what you said is wrong is actually wrong. They have even been aggressive with me in calls - me, the customer! They will take days, if not weeks, to resolve an issue, while they will be in contact with you immediately if you take a day longer than usual to pay them. It's hypocrisy at the highest level.

They changed the way that they integrate with Lever ATS, and now neither of their two integration options works for our company. Therefore, all background checks have to be sent manually. We are leaving them (thank god!), but I want to prevent other companies from engaging with them. See ya never, Sterling! Review collected by and hosted on G2.com.

They have a website where you can add documents to your case, the problem is, they forgot to make it possible to "attach" a document!The only way is to take a picture either with your phone or laptop camera, so if you have the documents but not printed, you are NOT able to add it to your case. How rubbish is that? Review collected by and hosted on G2.com.

They Team is on auto-pilot mode, they are there to survive the day but literally don't care to help you with your issues, to make your onboarding smoother or even, finish the check before you start your work! I started my job without this company finishing my check and I needed to involve HR and tell them to take over, because I can't spend my time anymore on Sterling and need to concentrate to pick up the new Job. Review collected by and hosted on G2.com.

absolutely nothing. It is truly the worst, and I wish we had never signed up for it. Review collected by and hosted on G2.com.

Sterling is impossible to cancel. We have sent multiple cancellation letters. They required one to be signed on company letterhead and we complied with their asinine request. Still, we keep receiving invoices 7 months later, and each time we have to jump through some ridiculous amount of hurdles, only for them to come back and invoice us again. Review collected by and hosted on G2.com.

I have only just started working with Sterling, but it is obvious they want to meet your needs. They are easy to work with and WOW is their background service quick. Review collected by and hosted on G2.com.

Onboarding was a little difficult for me because I had a hard time understanding the person who was helping with my integration. Review collected by and hosted on G2.com.

Nothing. As a user, they are not a company you want to partner with to stay compliant with state mandates in regards to employment background checks. If you are hoping that this company with help you CYA so you don't have to know every states requirements, look elsewhere. Review collected by and hosted on G2.com.

This company willfully violates state laws regarding employment background checks. They will blame their non-compliance on you, the employer. They will tell you that they do as they are told. They do not care if they violate state laws and privacy mandates for potential hires. They operate without any regard to violating the privacy and state laws in regard to potential hires when conducting their background check reports. When questioned, they will throw this back at you, the employer and say it is your fault for requesting such information. If you think that Sterling will help keep you compliant with ever-changing regulations as far as what information you can legally obtain, look elsewhere. Review collected by and hosted on G2.com.