The ease of securely sharing documentation—with audit trails and granular access controls for different sets of users—has significantly streamlined our process. It eliminated the need for back-and-forth emails, while offering clear visibility into key metrics such as number of views and downloads. I would recommend this solution without hesitation; it's a true value-add for any organization. The trust, support, and partnership we’ve experienced ensure that product-related queries are addressed quickly and effectively. I truly appreciate this strong, customer-centric culture. Review collected by and hosted on G2.com.

There are always certain thoughts that come into play and we wanted them as feature, especially when it comes to prioritizing them. However, what seems to be good in the context of Safebase—is a clear mechanism or option to mark these as feature requests is available although it takes time (high-priority) items that require immediate attention Review collected by and hosted on G2.com.

SafeBase continues to be one of my favorite platforms to use on a daily basis. Its suite of tools—AIQA, the Knowledge Base, and the Security Portal—provides significant value to our customers and our internal teams alike. On top of that, the support from the SafeBase team has always been exceptional.

Crystal Culver, our Customer Success contact, has been instrumental in our success with the platform. She is consistently helpful, highly responsive, and always in the loop on internal updates—whether it's new features, tools, or upgrades to existing tools. I particularly appreciate her efforts in getting us early access to beta programs that are relevant to our needs. Her proactive communication and expertise make it seem like we are the most important customer in SafeBase's book of business. Review collected by and hosted on G2.com.

I wouldn't call it a dislike; however, it would be helpful to have a way to send documents within the portal to a customer contact as PDF's that are watermarked for their specific company when there is apprehension to logging into a portal. Review collected by and hosted on G2.com.

When we were evaluating companies in this space, we had two goals: improve our Trust Center experience, and find a provider that had a reliable AI capability for questionnaire support. Since becoming a SafeBase customer, they have done both for us tremendously! Our customer experience has improve greatly by using their Trust Center technology, and our team is completing more questionnaires, more quickly with the help of their AI questionnaire assist. It also helps our employees that are not security experts find reliable information that they can pass onto their customers. Mary Wiley is our wondering CSM and is always helping us improve! Review collected by and hosted on G2.com.

They are VERY excited about new AI features when I feel they can still make improvements on the fundamentals of the product. I understand the need to innovate and provide customers with exciting capabilities, but I wish they'd work on perfecting key areas such as multi-product support, document management, and other areas that could use improvement still. Review collected by and hosted on G2.com.

The best part of the experience was definitely the customer support. I was assisted by Crystal Culver and Daisy Hernandez, and they were outstanding! Extremely kind, attentive, always clarified my questions, and were flexible when needed. Their support was excellent, and I would recommend the service to anyone based on that alone.

The platform is intuitive and flexible. I also really appreciated the self-serve approach. Everything is well documented and easy to follow, which means I can find what I need and take action without confusion or constantly needing assistance. It integrates well with other tools commonly used in the industry, which makes our workflow smoother. The response time when opening support tickets was also fast and efficient. Review collected by and hosted on G2.com.

When working with the Trust Center, I felt the customization of the cards could be more flexible and user-friendly. It’s a minor issue, but improving that aspect would enhance the experience even more. Review collected by and hosted on G2.com.

SafeBase make is easy to share our security and compliance posture in a centralized and streamlined way. It provides a user-friendly experience and streamlines security review. I especially appreciate the excellent customer service. Our Customer Success Manager, Amanda Haniff has been great to work with. She has been very responsive, knowledgeable and proactive in supporting our needs. Review collected by and hosted on G2.com.

I don't have any dislike about SafeBase for now. Review collected by and hosted on G2.com.

What impressed me the most about Safebase was, without a doubt, the outstanding support and the amazing people behind the platform. Amanda Haniff's team was always there for us during our recurring meetings and consistently went above and beyond to help , even during unexpected hours when we needed assistance.

The platform itself is very user-friendly, with an intuitive interface that makes it easy to navigate and interact with. Plus, the tutorials available online are incredibly thorough and made it easy for our team to get up to speed quickly.

I highly recommend Safebase to any team looking for a reliable tool backed by a truly supportive team. Review collected by and hosted on G2.com.

Some of the initial setup processes were more complex than expected, and we found ourselves reaching out to support multiple times to confirm we were on the right track. I would have appreciated having more hands-on support during that phase (someone from the team actively helping us test things and making sure everything was working as expected). Review collected by and hosted on G2.com.

We've had an excellent experience working with Safebase. Their platform is intuitive, reliable, and has streamlined the way we manage and communicate our security posture to customers. What set Safebase apart is Amanda and her team's outstanding customer service during implementation. Their team is knowledgeable, quick to respond, and always ready to provide actionable support. Whether it’s onboarding questions or more advanced customization needs, they’ve worked with members of our project team to ensure success. I highly recommend them. Review collected by and hosted on G2.com.

There is nothing I can think of at this time. Review collected by and hosted on G2.com.

Our organization has a very large footprint, so handling customer due diligence requests has always been met with some sort of friction due to a highly manual process. We set out to make life easier for our teams and for our customers, and SafeBase has provided the platform to do just that. We saw the number of total requests cut down instantly and expect that trend to continue as we seek to expedite our sales cycle. Everyone we've worked with – sales, customer success, technology – have all been easy to work with and extremely knowledgeable. Review collected by and hosted on G2.com.

This potentially could be a unique problem for our organization, but there are aspects of our trust center that we wish we could customize to fit our global customer base. Certain things like language translation buttons and the ability to further customize fields. Otherwise, the platform has been a huge help for us! Review collected by and hosted on G2.com.

The simplicity of getting started and filling the trust center with useful information for our customers. It was a cake walk to get started and within two weeks we were basically ready to go live. Our customer success manager Amanda H. and Solution Engineer Antonio was great to work with and helped us spot on along the way. Review collected by and hosted on G2.com.

A bit more flexibility when it comes to language support. We need to support a number of different languages for different regions so that would come in handy moving forward as a feature. Review collected by and hosted on G2.com.

Really helped to present a far more polished experience to customers and prospects. The implementing of Safebase saved the Security and Sales teams a lot of time because prospects got access to all the security information in one step, mitigating follow up questions. Review collected by and hosted on G2.com.

A little more flexibility regarding content and Trust Center layout would be helpful.

Like being able to publish articles that can be linked with a static link vs. having to create and upload a document. Review collected by and hosted on G2.com.