SEON. Fraud Fighters Reviews & Product Details

Wide data range, additional insight into the customer's identity and new AI features. The interface can be customized according to the type of business, goals and preferences. Keeps on consistently doing it's job. Some new features like fraudulent network history and AI summary made it more efficient than ever before. Review collected by and hosted on G2.com.

Can't say anything bad about the product, significant improvements were made over the last few years and all of the previous issues were well worked on.

Recent forced change of contract terms from pay-as-you-go format to a long term fixed volume yearly commit is a significant downside given that it doesn't synergize well with seasonal business models, however it's important to note that this downside is unrelated to the product itself. Review collected by and hosted on G2.com.

The automation feature is great. Its usage is simple just go to profile and run it. Generally, creating automation or even filters is very easy and even child can build them. API is easy to implementation/integrate on platform and with one request receive every info. One task is fully depend on seon, so we are using them on 24/7. CS is always on top, and ready help to resolve any problem. Review collected by and hosted on G2.com.

Some features can be added on other pages as well to quickly access them. For example automation next to connected profiles. Review collected by and hosted on G2.com.

The interface is intuitive, so even if you’re new to it, getting started doesn’t feel overwhelming. It does a solid job detecting fraud in real time, which lets us respond quickly when something looks off. I also find the real-time monitoring super helpful—it gives us a chance to catch and fix problems early. The manual lookup tool is another great feature; being able to check and flag specific emails, IPs, or phone numbers gives us a lot more control. And on the team side, managing access and permissions is seamless, which makes working together much easier. Review collected by and hosted on G2.com.

There is a couple features that by the maturity of the product we haven't start using, but is more like an internal blocker.

Even that we have been in contact with their team and their help has been great we could be looking to do this for Q3 this year.

As a tool that we use daily I can say that there is a lot of improvement coming continuosly. Review collected by and hosted on G2.com.

The possibility to verify the features of a phone number/email address to verify if it they may belong to potential fraudsters and the possibility to add information to blacklists or other clustered lists in order to organize clients according to specific criteria defined in line with the evolution of types of frauds, geographical areas, etc. Review collected by and hosted on G2.com.

I do not identify any specific element which I dislike. Overall, I find it a really user-friendly tool. Review collected by and hosted on G2.com.

What I find most helpful about SEON is how quickly and accurately it spots suspicious activity. The system is easy to use, and we can adjust the rules ourselves, so it fits our needs. Thanks to SEON, we catch more fraud without spending so much time on manual checks. We use SEON for customer risk assessment during initial KYC. The support team is also really helpful whenever we have questions. Review collected by and hosted on G2.com.

Sometimes SEON feels a bit complicated at first, and it takes a while to figure everything out. I also wish some options were easier to adjust without needing technical knowledge. Occasionally, the system flags something by mistake, so we have to double-check. But overall, it still helps a lot. Review collected by and hosted on G2.com.

We were able to automate 80% of our syndicated marketing approvals, leaving only 20% for manual review. We recently saw a huge overnight surge of fraudulent signups from a coordinated fraud group. SEON blocked the vast majority of the bad actors as automatically and the ones who did sneak through, we were quickly able to block by using various tools to draw commonalities with the rest of the accounts involved in this event. We intend to move all of our other risk products into SEON in the near future. Review collected by and hosted on G2.com.

I don't have anything negative to say about SEON at this point. It saves us a lot of money and time. Review collected by and hosted on G2.com.

I like the fact it displays what the issues are without vast searching. I also love the latest updates that makes things much easier and it's very sleek. Review collected by and hosted on G2.com.

I dislike when it times out it does not advises you. I dislike when I'm unable to load the list status and have to access the list tab just to update accounts. Review collected by and hosted on G2.com.

Seon has been a vital and very important tool in our role as Risk Management Team. This has been our go to system for detecting fraudulent accounts, actions and other suspicious activities.

While fraudsters are evolving, being more creative in finding ways to bypass or rig fraud detection systems, Seon is able to keep up with the ever-changing demanding landscape providing real time risk scoring which helps up make sound or better decisions.

The interface and layout are also easy to understand. Having this tool helps us review accounts and transactions faster which in return improves customer service experience like avoiding delays. It also helps the company prevent or minimize unnecessary losses through prevention of bonus abuse and other similar activities.

Seon is also a big consideration in crafting effective standard operating procedures. Overall, Seon has proven to be a reliable tool in bringing more profitability to the company without compromising security. Review collected by and hosted on G2.com.

While Seon is a very good tool in Fraud Prevention, it has some shortcomings and aspects that can be improved. This may depend on the users of data but speaking for our company, here are some of my observations:

1. It would be more helpful if there's a "tip" tool or short info on icons when you hover providing an interactive reminder of its function. While this may create some clutter or become possibly annoying, an option to toggle it on and off would be good especially for new users.

2. An option to disable map movement or freeze it. Sometimes it can be annoying when moving your mouse in the main page especially if the cursor goes to the map area as it automatically zooms even if you don't intend to use it. An option to disable it can save a few seconds which is vital especially when checking several accounts in a very short period of time.

3. While this may not be on Seon's part, there are occasions where Seon is unable to trace or flag similarities in names and date of birth. There are instances where accounts are simply missed to have connections despite having the same name and dirt of birth which is a very likely indicator of multi-accounting. Review collected by and hosted on G2.com.

Super quick and helpful Customer Service. Support is incredible. Real time monitoring means rapid fraud detection. Smooth integration and implementation. Risk Team is using SEON when reviewing accounts to stop bonus abuse, affiliate fraud, reducing chargeback risk, etc. Easy to use system with a lot of features (like custom list's) to prevent fraud during the registration process. SEON is as well helpful when reviewing conversion rates as non-monetary accounts are eliminated quickly. Review collected by and hosted on G2.com.

For me there are no downsides when using SEON. Review collected by and hosted on G2.com.

I’ve been using SEON daily as part of my role in Trust & Safety and Onboarding Risk Management, mainly to prevent fraud, verify identities, and flag suspicious activities across different regions and user types. It’s a core part of my workflow and plays a key role in both manual investigations and automated decisions.

Overall, it’s a reliable, versatile tool that delivers daily value and helps streamline fraud detection efforts across different touchpoints.

What I like most:

I use it every day and it keeps proving useful: SEON has become a daily tool in my fraud prevention process, thanks to its quick insights and reliable data aggregation. It consistently supports both immediate reviews and ongoing fraud monitoring.

User-friendly interface and smooth integration: SEON is easy to navigate, even for team members without a strong technical background. Its dashboards are clean, with well-organized data that speeds up investigations.

Comprehensive signals in one place: One of SEON’s biggest strengths is how it aggregates different data points—IP address, email, phone number, device fingerprinting, social media lookups—into a single report. This saves a lot of time when investigating suspicious users or transactions.

Customizable rules engine: I appreciate being able to tailor rules and thresholds to fit our internal fraud patterns. It gives flexibility without depending too much on external teams or developers.

Excellent customer support: Their support team has been extremely responsive and helpful, whether it’s troubleshooting technical issues, helping us understand certain data signals, or assisting with rule configurations. Their guidance really stands out.

Helps reduce false negatives: SEON has successfully flagged fraudulent suppliers, especially in high-risk regions, where manual checks might have missed patterns like mismatched phone numbers or disposable emails. Review collected by and hosted on G2.com.

Areas for improvement:

Ease of implementation can be tricky: While SEON integrates well once set up, getting it properly implemented required more time and internal resources than we initially expected. Some technical configurations, especially around API calls and user ID settings, took longer to get right.

Some data gaps in specific regions: While SEON covers a wide range of signals, I’ve noticed weaker data on certain IPs, phone carriers, or email domains in regions like Southeast Asia or parts of Africa. In these cases, we’ve had to complement checks with additional tools.

Overly strict default rules: Some default settings led to false positives early on. It took a few iterations of fine-tuning to balance security with user experience, especially during onboarding.

Advanced customization could be more accessible: Building more complex workflows or adapting custom signals sometimes requires deeper technical skills or more documentation. Review collected by and hosted on G2.com.