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ServiceChannel Reviews & Product Details

ServiceChannel Product Details

ServiceChannel is the #1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. Our service provider marketplace helps you source top providers in every market based on proven performance while optimizing for the metrics you care most about, such as speed and cost. By automating the work order process with Managed Services, you can keep your locations in top-notch shape and keep your customers happy.

Product Website

Seller

ServiceChannel

Discussions

ServiceChannel Community

Languages Supported

German, English, French, Italian, Portuguese, Russian, Spanish, Turkish

Product Description

ServiceChannel Service Automation combines a web- and mobile-based work order management platform with integrated analytics

Overview by

Elyssa Shaughnessy

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

View More Pricing Information

ServiceChannel Media

ServiceChannel helps you manage your budget by prioritizing investments, controlling spend, and sourcing the most cost-effective providers.

ServiceChannel Demo - ServiceChannel Mobile App

ServiceChannel lets you create, search, and edit work orders anytime, from anywhere.

ServiceChannel Demo - Work Orders & Map View

ServiceChannel gives you visibility into where you’re spending, and helps you optimize every inch of your budget for maximum impact.

Compare the difference in quality, speed, and cost between service providers for selected regions and trades, so you can be confident that the service providers you’re working with are delivering the best maintenance for your money.

See at-a-glance if your spend is on track, so you can make smarter decisions to get more from your budget.

ServiceChannel in 100 seconds

ServiceChannel Marketplace and Provider Performance

ServiceChannel Platform Overview

ServiceChannel Managed

How a 40-year-old dental service company revitalized its operations by transforming their facilities program.

Official Downloads

(3)

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The Power of Performance Data in Facilities Management

Breaking It Down: How to Explain the Transformative Power of Working with a Facilities Management Partner to Your CFO

Asset Audit Playbook for Enterprise Facilities Management

G2 reviews are authentic and verified.

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UC

Verified User in Construction

Small-Business (50 or fewer emp.)

6/26/2025

"More Complicated Than Helpful"

3/5

What do you like best about ServiceChannel?

It keeps warranty work in once centralized place. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

It is not user friendly or intuitive whatsoever. The workflows don't make sense, and trying to enter things to be paid is difficult each time. Review collected by and hosted on G2.com.

TS

Tom S.

Chief Development Officer

Mid-Market (51-1000 emp.)

4/9/2025

"Great sales pitch, platform and marketplace impossible to use."

0/5

What do you like best about ServiceChannel?

Service Channel is theory is a great platform that makes it seem like it would be an easy way to manage your facility repairs. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Once using the platform - it simply doesn't work. Current vendors did not want to join service channel as it was very difficult and they didn't want to deal with checking in, checking out, etc.. No problem we figured, we can turn to their marketplace - however that didn't work either as none of the vendors accept any invites, even after getting a push from SC. Review collected by and hosted on G2.com.

Response from Beth Corbett of ServiceChannel

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We appreciate your feedback and recognize that, as with all facilities management platforms, it does take time and effort to onboard providers. We offer a variety of solutions—from automated FM software plus our Provider Marketplace up to fully hands-on Managed Services—which help multi-site business operators achieve and accelerate the full power and value of the ServiceChannel platform. We remain committed to working closely with both our subscribers and providers to continuously refine and expand those offerings to address their toughest challenges.

CH

Crystal H.

Robotic Performance Analyst II

Mid-Market (51-1000 emp.)

12/17/2024

"Searching within ServiceChannel"

4/5

What do you like best about ServiceChannel?

I like that it's easy to see the status of work orders on ServiceChannel because they are differentiated by color. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

For my use, sometimes it's difficult to select all of the filters I need to view all the work orders for my customer. Review collected by and hosted on G2.com.

AD

Alan D.

Director Store Planning Preservation

Enterprise (> 1000 emp.)

9/25/2018

"LV loves Servicechannel"

5/5

What do you like best about ServiceChannel?

The stores love the simplicity, finance loves the time and dollar savings, I love the organization, reporting and ease of use. Servicechannel is an amazing partner Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Not much to dislike. Hope that the mobile app can be updated Review collected by and hosted on G2.com.

BS

Brandie S.

Billing, HR & Compliance Specialist

Small-Business (50 or fewer emp.)

4/25/2023

"ServiceChannel from User POV"

2.5/5

What do you like best about ServiceChannel?

I like the organization of the dashboard, the filters & that everything is in 1 spot. I also like the email reminders that are sent out when an ETA is missed, need to invoice, etc. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

It's not very user-friendly overall. Our Client had a training for us to learn about SC and it was so long and detailed that nothing much is retained by the learner. Review collected by and hosted on G2.com.

What problems is ServiceChannel solving and how is that benefiting you?

SC helps us keep all service/warranty requests from this client in one spot; it allows the correct people access so that no service/warranty requests slip through the cracks. Contacting those that need to be involved on our client's end is more manageable. It keeps photos and timelines in one spot and easily accessible for all involved. Review collected by and hosted on G2.com.

MT

Michelle T.

Small-Business (50 or fewer emp.)

5/11/2023

"Great Experience"

5/5

What do you like best about ServiceChannel?

I like that the portal is easy to navigate, and I hardly have any issues with my techs checking in and out. It is always easy for my techs to navigate and upload pictures after completing a job. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

I do not dislike anything. I feel like everything is easy to work with and the staff helps us when needed. Review collected by and hosted on G2.com.

UC

Verified User in Construction

Enterprise (> 1000 emp.)

5/9/2023

"ServiceChannel Review"

3.5/5

What do you like best about ServiceChannel?

I like that is has advanced reporting that shows how much spend per trade, vendor, and over time. This is useful to see where work orders and spend is concentrated. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

I do not like that the interface has multiple data fields. As a new user it is more complex than some of the other work order management platforms that are out there. Review collected by and hosted on G2.com.

NA

Noopur A.

Director Product

Small-Business (50 or fewer emp.)

1/18/2023

"Web based sourcing and monitoring tool which is easy to use"

3.5/5

What do you like best about ServiceChannel?

Accessible to anyone who wants to hire for a specific type of contract.

Discover the contact of people who are already verified.

Customised filters are there to get the right fit as per your requirements. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

It keeps on sending unnecessary communications via email.

The customer relationship team needs to be quicker in replying to queries.

No major issue was faced while using it though minor hiccups are there. Review collected by and hosted on G2.com.

SK

Shefali K.

Senior Operations Analyst

Enterprise (> 1000 emp.)

1/23/2023

"Easy to use Monitoring and sourcing platform"

4/5

What do you like best about ServiceChannel?

Best suited for users who want to hire or source resources for specific contract.

Readily available list of verified people.

Users can apply filters to see customized lists with specific details. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Applying filters is a tedious task.

Slow/Delayed response from customer representatives.

UI/UX needs to be improved.

Work is distracted because of unnecessary emails. Review collected by and hosted on G2.com.

EL

Elizabeth L.

Director of FM

Small-Business (50 or fewer emp.)

11/17/2022

"Decent Project Management Software"

4/5

What do you like best about ServiceChannel?

User interface is easy to navigate and API's can be sent from our other software program to it, which helps increase productivity. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

It can be challenging to train new people how to use; GPS app glitches OFTEN, which results in time lost calling their hotline to have hours corrected/added. Review collected by and hosted on G2.com.